Job summary
An exciting
vacancy has arisen for a motivated and enthusiastic Administrator to support Virtual
wards and urgent care response (HICAF). You should be highly committed, organized
and be able to work to a high standard. The ability to prioritize, work to deadlines
and achieve targets is also essential and a willingness to support change and
improvement within the service is expected. The Intermediate Care and Frailty
Service is committed to delivering an excellent service to all patients both in
the Community and Care Settings. This is
a Health and Social Care multi-disciplinary/multi-organisational service,
Experience of working within a healthcare/social care
environment is desirable but not essential however it is essential that that
the applicant should demonstrate excellent verbal and written communication
skills with clients, carers and other professionals. It is essential that the applicant has the
ability to travel independently across the Trust and be able to work flexibly
over 7 days on rota.
Main duties of the job
The role consists of
various duties including liaison with Health Care Professionals, working across
multi-disciplinary, multi-organisational Health and Social Care Services,
managing referrals on the Health and Social Care databases, general office typing,
telephone enquiries & liaison with service users.
About us
At Bridgewater, our PEOPLE values shape how we deliver our
NHS services in your local community.
They help us deliver our mission to improve local health and
promote wellbeing in the communities we serve.
After all, values are about people and they were
created in partnership with our staff to reflect what they felt was important
to them
Here at Bridgewater our shared values flow through the organisation.
P- Person-centred-We are passionate about individual needs and
promote independence in the healthcare we provide..
E- Empowered- We empower our people and encourage new ideas to deliver and create improvements in community care.
O- Open and Honest -We behave in a way that develops relationships
based on trust, openness, honesty and respect.
P- Professional-We support our people, so everyone has the right
skills and training to deliver outstanding patient care.
L- Locally Lead -We are always learning about our communities and
show great pride in being a local provider of health and care.
E- Efficient -We use our resources wisely to provide
sustainable and value for money healthcare for our patients.
Unfortunately, we do not hold a sponsor licence for working Visas.
Job description
Job responsibilities
Job Purpose:
To provide
comprehensive administrative support to the Hicaf team based at Runcorn town
hall (HICAF)working flexibly over 7 days as required by rota.
Duties and Responsibilities:
To provide personal administration and
secretarial support for the Intermediate Care and Frailty Service to ensure the smooth and
efficient running of services.
To maintain a high professional standard in
terms of the performance of duties in terms of general conduct, including
maintaining confidentiality.
To work flexibly across organisational
boundaries as required and to present at all times a positive image of the Services.
To prioritise workload to meet agreed timescales.
To take and transcribe minutes of approved Service/Team
meetings ensuring they accurately reflect the discussions at the meetings.
To collate data for Commissioners and Clinical
audit and generate reports using appropriate office applications mainly EMIS.
To maintain electronic diaries and arrange appointments
and to deal with any correspondence relating to this and log all messages received.
Typing of clinical letters/medical reports and
other correspondence required by the Services.
To be responsible for sourcing, ordering and
auditing of resources.
To be responsible for the requesting of medical
documentation from other hospitals / units as and when required.
Work across multi-disciplinary, multi-organisational
Health and Social Care Services.
Load referrals and input data on Social Care
Database.
Communication
To liaise and maintain excellent communication
skills, both written and verbal, at all levels within the team.
To organise meetings as directed. These may require contact with multi agencies
requiring the co-ordination of mutually convenient times.
To assess and action information received, using
own initiative and to refer on to appropriate individual as necessary.
To be first point of contact for clients and
offer a professional solution to client queries.
To be able to communicate effectively and
professionally both on the telephone and face to face with clients, carers and
other professionals.
To offer administrative support to other services
as required.
Professional
Development
To participate in protected learning time and
attend Service/Team and administrative staff meetings as required.
To participate in the individual performance
review system.
To update administrative / computer skills
identified by utilising appropriate learning opportunities.
To participate in all statutory and mandatory
training in relation to the post.
Job description
Job responsibilities
Job Purpose:
To provide
comprehensive administrative support to the Hicaf team based at Runcorn town
hall (HICAF)working flexibly over 7 days as required by rota.
Duties and Responsibilities:
To provide personal administration and
secretarial support for the Intermediate Care and Frailty Service to ensure the smooth and
efficient running of services.
To maintain a high professional standard in
terms of the performance of duties in terms of general conduct, including
maintaining confidentiality.
To work flexibly across organisational
boundaries as required and to present at all times a positive image of the Services.
To prioritise workload to meet agreed timescales.
To take and transcribe minutes of approved Service/Team
meetings ensuring they accurately reflect the discussions at the meetings.
To collate data for Commissioners and Clinical
audit and generate reports using appropriate office applications mainly EMIS.
To maintain electronic diaries and arrange appointments
and to deal with any correspondence relating to this and log all messages received.
Typing of clinical letters/medical reports and
other correspondence required by the Services.
To be responsible for sourcing, ordering and
auditing of resources.
To be responsible for the requesting of medical
documentation from other hospitals / units as and when required.
Work across multi-disciplinary, multi-organisational
Health and Social Care Services.
Load referrals and input data on Social Care
Database.
Communication
To liaise and maintain excellent communication
skills, both written and verbal, at all levels within the team.
To organise meetings as directed. These may require contact with multi agencies
requiring the co-ordination of mutually convenient times.
To assess and action information received, using
own initiative and to refer on to appropriate individual as necessary.
To be first point of contact for clients and
offer a professional solution to client queries.
To be able to communicate effectively and
professionally both on the telephone and face to face with clients, carers and
other professionals.
To offer administrative support to other services
as required.
Professional
Development
To participate in protected learning time and
attend Service/Team and administrative staff meetings as required.
To participate in the individual performance
review system.
To update administrative / computer skills
identified by utilising appropriate learning opportunities.
To participate in all statutory and mandatory
training in relation to the post.
Person Specification
Qualifications
Essential
- A good general standard of education
Desirable
- NVQ in Business Administration or equivalent experience.
Experience
Essential
- To have proven clerical experience and/or be able to demonstrate administrative knowledge.
- To have proven experience of working in an office environment.
- Experience of working in a multi-professional/multi-organisation Team
Desirable
- Working within a healthcare/social care environment.
- Experience transcribing medical information.
- Experience communicating with clients exhibiting challenging behaviour.
Skills and Attributes
Essential
- Demonstrate excellent verbal and written communication skills with clients, carers and other professionals.
- Excellent team player.
- To be able to use own initiative.
- To be able to prioritise workload in order to meet given deadlines.
- Keyboard skills and use of Microsoft applications.
- Ability to Minute Take at meetings
Desirable
- Health and Social Care Data Base Experience
- Diary maintenance, both electronic and manual
- PowerPoint/Excel/Word
- Audio and copy typing
- Working knowledge of EMIS
Job Specific Requirements
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
- To demonstrate a flexible approach to working times and practices in accordance with Service needs over 7 days on rota.
- Maintenance of confidentiality and diplomacy.
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable)
Person Specification
Qualifications
Essential
- A good general standard of education
Desirable
- NVQ in Business Administration or equivalent experience.
Experience
Essential
- To have proven clerical experience and/or be able to demonstrate administrative knowledge.
- To have proven experience of working in an office environment.
- Experience of working in a multi-professional/multi-organisation Team
Desirable
- Working within a healthcare/social care environment.
- Experience transcribing medical information.
- Experience communicating with clients exhibiting challenging behaviour.
Skills and Attributes
Essential
- Demonstrate excellent verbal and written communication skills with clients, carers and other professionals.
- Excellent team player.
- To be able to use own initiative.
- To be able to prioritise workload in order to meet given deadlines.
- Keyboard skills and use of Microsoft applications.
- Ability to Minute Take at meetings
Desirable
- Health and Social Care Data Base Experience
- Diary maintenance, both electronic and manual
- PowerPoint/Excel/Word
- Audio and copy typing
- Working knowledge of EMIS
Job Specific Requirements
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
- To demonstrate a flexible approach to working times and practices in accordance with Service needs over 7 days on rota.
- Maintenance of confidentiality and diplomacy.
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
