Job summary
The post holder will provide an efficient and
effective administration support service to the Services at Health Services in
the Tissue Viability Service and when required the Treatment Room Service in
Halton within Bridgewater Community Healthcare NHS Foundation Trust (BCHFT). Duties
will include communicating effectively with staff, patients, and other
departments, answering telephone calls and booking patient appointments in the
Treatment room clinics, data input, producing documents, filing, and archiving.
This is an exciting opportunity to join the Treatment Room team which is a
friendly and busy service meeting the needs of people in Halton
Main duties of the job
Your role will require
you to receive and deal with telephone calls for the department and taking appropriate
action when necessary. You will be the first point of contact for all patient and carer
enquiries, responding to telephone and face to face enquiries in an efficient and
professional manner, redirecting calls, acting as appropriate. Yours role requires you to liaise with
internal and external services and partner agencies when necessary. You will have
excellent communication skills and the confidence and skills to talk to people
who may have communication difficulties.
The role requires you to ensure that departmental electronic and paper records are correct and up to date,
this will also include maintaining and updating waiting lists, ensuring the
maintenance of the patient booking system to include the preparation and arrangement
of appointments, including inputting of referrals onto the database, and
sending appointment letters, ensuring all clerical work is dealt with in a
timely manner and also ensuring the clinics are booked to capacity.
You will deal with
enquiries from patients, carers and other health professionals in a courteous
and professional manner and contribute and work with the team to ensure
adequate cover is in place during periods of leave. You will be able to carry out general office duties where required
About us
At Bridgewater, our PEOPLE values shape how we deliver our
NHS services in your local community.
They help us deliver our mission to improve local health and
promote wellbeing in the communities we serve.
After all, values are about people and they were
created in partnership with our staff to reflect what they felt was important
to them
Here at Bridgewater our shared values flow through the organisation.
P- Person-centred-We are passionate about individual needs and
promote independence in the healthcare we provide..
E- Empowered- We empower our people and encourage new ideas to deliver and create improvements in community care.
O- Open and Honest -We behave in a way that develops relationships
based on trust, openness, honesty and respect.
P- Professional-We support our people, so everyone has the right
skills and training to deliver outstanding patient care.
L- Locally Lead -We are always learning about our communities and
show great pride in being a local provider of health and care.
E- Efficient -We use our resources wisely to provide
sustainable and value for money healthcare for our patients.
Unfortunately, we do not hold a sponsor licence for working Visas.
Job description
Job responsibilities
Duties and Responsibilities:
The following are an example of the duties the post holder many undertake. Training and support will be provided:
- Provide a comprehensive administration support service to include typing of a range of documents
- Receives and deals with telephone calls for the department and taking appropriate action when necessary
- To act as first point of contact for all patient and carer enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate.
- Liaising with internal and external services and partner agencies when necessary as directed.
- To have excellent communication skills and the confidence and skills to talk to people who may have communication difficulties
- Ensure that all departmental electronic and paper records are correct and up to date, including accurate filing of general documentation and results if (clinical based)
- Prepare case notes and patient files front sheets/labels/date of clinic/clinician, History sheet, other information as required by individual clinics.
- Opening, sorting, distribution and dispatch of post
- The accurate production, editing of, and storing of documents (i.e., letters to clients, patients and GPs (if clinical based) using appropriate electronic systems (such as audio typing)
- Use of all Trust information and computer systems for day to day processes e.g. e-mails to receive and pass on information, tracking documentation and notes.
- Deal with enquiries from patients, carers and other health professionals in a courteous and professional manner
- Contribute and work with the team to ensure adequate cover is in place during periods of leave
- To carry out general office duties where required, maintaining a neat and tidy office environment
- Maintain and update waiting list
- The maintenance of the patient booking system to include the preparation and arrangement of appointments, including inputting of referrals onto the database and sending appointment letters, ensuring all clerical work is dealt with in a timely manner
- Ensure clinics booked to full capacity as per the agreed clinicians template. Make suggestions as to any modification to ensure smooth running of clinic based on demand.
- Cancelling and re-booking patients who have had to be cancelled, due to, for example, sickness of clinician
- Collect relevant data / statistics as requested by staff/managers
Collect, populate and submit KPI data on monthly basis
Collate and interpret data from various sources (for example, referral information, waiting times etc) as requested by staff and managers
To carry out case note audits
To contribute to departments audit activity
- To accept deliveries and ensure these are dealt with promptly;
- To maintain an effective photocopying, filing and archiving system including records management in line with Trust policy
- To copy type/audio type medical reports and general correspondence as required
- To report any faults, defects or building defects to the appropriate team
- To maintain appropriate levels of stationery stock; to place requisitions onto the Purchase Ordering system
- To book clinic and meeting rooms
- To update and maintain clinical diaries as requested
- To undertake delegated duties commensurate with the banding
- Where required with the Service to assist in the collation of records packs as directed
- To attend local service meetings as and when directed by Line Manager
- Undertake general office duties (photocopying, laminating, binding etc)
- In addition, the post holder will be expected to carry out any other duties as required, within the remit of their role
Job description
Job responsibilities
Duties and Responsibilities:
The following are an example of the duties the post holder many undertake. Training and support will be provided:
- Provide a comprehensive administration support service to include typing of a range of documents
- Receives and deals with telephone calls for the department and taking appropriate action when necessary
- To act as first point of contact for all patient and carer enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate.
- Liaising with internal and external services and partner agencies when necessary as directed.
- To have excellent communication skills and the confidence and skills to talk to people who may have communication difficulties
- Ensure that all departmental electronic and paper records are correct and up to date, including accurate filing of general documentation and results if (clinical based)
- Prepare case notes and patient files front sheets/labels/date of clinic/clinician, History sheet, other information as required by individual clinics.
- Opening, sorting, distribution and dispatch of post
- The accurate production, editing of, and storing of documents (i.e., letters to clients, patients and GPs (if clinical based) using appropriate electronic systems (such as audio typing)
- Use of all Trust information and computer systems for day to day processes e.g. e-mails to receive and pass on information, tracking documentation and notes.
- Deal with enquiries from patients, carers and other health professionals in a courteous and professional manner
- Contribute and work with the team to ensure adequate cover is in place during periods of leave
- To carry out general office duties where required, maintaining a neat and tidy office environment
- Maintain and update waiting list
- The maintenance of the patient booking system to include the preparation and arrangement of appointments, including inputting of referrals onto the database and sending appointment letters, ensuring all clerical work is dealt with in a timely manner
- Ensure clinics booked to full capacity as per the agreed clinicians template. Make suggestions as to any modification to ensure smooth running of clinic based on demand.
- Cancelling and re-booking patients who have had to be cancelled, due to, for example, sickness of clinician
- Collect relevant data / statistics as requested by staff/managers
Collect, populate and submit KPI data on monthly basis
Collate and interpret data from various sources (for example, referral information, waiting times etc) as requested by staff and managers
To carry out case note audits
To contribute to departments audit activity
- To accept deliveries and ensure these are dealt with promptly;
- To maintain an effective photocopying, filing and archiving system including records management in line with Trust policy
- To copy type/audio type medical reports and general correspondence as required
- To report any faults, defects or building defects to the appropriate team
- To maintain appropriate levels of stationery stock; to place requisitions onto the Purchase Ordering system
- To book clinic and meeting rooms
- To update and maintain clinical diaries as requested
- To undertake delegated duties commensurate with the banding
- Where required with the Service to assist in the collation of records packs as directed
- To attend local service meetings as and when directed by Line Manager
- Undertake general office duties (photocopying, laminating, binding etc)
- In addition, the post holder will be expected to carry out any other duties as required, within the remit of their role
Person Specification
Qualifications
Essential
- GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification.
Experience
Essential
- Evidence of ability to effectively complete tasks
- Experience of Microsoft Word and other Office products e.g. Excel, PowerPoint and Outlook
Desirable
- Previous NHS experience.
- Experience of the use of office equipment.
Skills & Attributes
Essential
- Ability to communicate effectively with staff and the general public.
- Excellent telephone manner and customer care skills.
- Experience of dealing with members of the public.
- Keyboard skills.
- Ability to apply operational procedures on a daily basis.
- Ability to plan and organise day-to-day tasks.
Job Specific Criteria
Essential
- Good communication skills both written and verbal Telephone skills Customer Care skills Experience of working as part of a team Ability to prioritise workload to meet deadlines Understanding and respect confidentiality in the workplace
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
- The ability to occasionally work flexibly in accordance with service needs
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable)
Desirable
- Awareness of communication difficulties and how to adapt own communication as appropriate
Person Specification
Qualifications
Essential
- GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification.
Experience
Essential
- Evidence of ability to effectively complete tasks
- Experience of Microsoft Word and other Office products e.g. Excel, PowerPoint and Outlook
Desirable
- Previous NHS experience.
- Experience of the use of office equipment.
Skills & Attributes
Essential
- Ability to communicate effectively with staff and the general public.
- Excellent telephone manner and customer care skills.
- Experience of dealing with members of the public.
- Keyboard skills.
- Ability to apply operational procedures on a daily basis.
- Ability to plan and organise day-to-day tasks.
Job Specific Criteria
Essential
- Good communication skills both written and verbal Telephone skills Customer Care skills Experience of working as part of a team Ability to prioritise workload to meet deadlines Understanding and respect confidentiality in the workplace
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
- The ability to occasionally work flexibly in accordance with service needs
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable)
Desirable
- Awareness of communication difficulties and how to adapt own communication as appropriate
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
