Job responsibilities
Bridgewater
Community Healthcare NHS Foundation Trust and Warrington and Halton Teaching
Hospitals NHS Foundation Trust plan to integrate and form a new organisation on
the 1st April 2026. As such, if your start date is on or after
1st April 2026, you will be employed by the newly formed organisation.
Should you join Bridgewater prior to this date, your employment will
automatically transfer into the new organisation. We are confident that this
transition will provide new opportunities and a continued commitment to
excellence in patient care.
Provide
the first point of contact function for all enquiries regarding the Service and
deal with general enquiries and resolving issues from patients, carers and
other health professionals, and other external organisations, both in person
and by phone, signposting where necessary
To
communicate appropriately and sensitively with patients/carers/relatives who
may be fearful, anxious, vulnerable, have sensitive concerns, have special
needs, and/or show challenging behaviour, i.e. physical and learning
disabilities, have visual or hearing impairment, dementia, or where English is
not their first language. This list is not exhaustive
Maintain
patient and staff confidentiality at all times, adhering to Trust information
governance and data protection policies and procedures
To
manage, organise, maintain and co-ordinate electronic clinical appointment and
patient record systems ensuring appointments are booked efficiently and
comprehensively, maximising the clinical time available, e.g. Dentally
electronic patient record system.
To
receive, process and accurately enter patient sensitive/confidential
information accurately onto the electronic clinical appointment and patient
record systems, ensuring all user fields are completed and updated each visit.
Document
direct and indirect contact with patients in the electronic patients records in
line with local policy and procedures.
Monitoring,
processing and logging referrals, organising appointments directly with
patients/carers via telephone and letter.
File,
retrieve and archive patients referrals/records/notes.
To be
responsible for the archiving of patients records in accordance with Trust
policies and procedures
To
provide word-processing, photocopying, scanning and faxing of documents.
Collating and circulating documents. Drafting and typing of letters and
documents for signature and proof reading when required.
Receive
and divert telephone calls and record comprehensive and complicated messages
from patients, staff and other healthcare professionals, for the dental team
and other staff members. Analyse the information received and determine the
appropriate action and priority for the attention of clinicians.
On a
daily basis identify patients eligible to pay charges/fees revenue for their
dental treatment in line with current NHS regulations. Responsibility for
collecting/receiving payments from patients or their carers including cash,
cheques and credit card payments and issue of receipts.
To ensure
all cash floats and patients charges/fees are accurately balanced and financial
records are kept updated on a daily basis
Responsibility
for banking of patients charge/fees revenue following the Dental patients
charge revenue and petty cash standard operating procedure.
Manage
and process all incoming and out-going mail, including referrals.
To
co-ordinate the sale of dental resources, monitor and maintain stock levels
(where applicable).
Monitor
and maintain stationery stock and request procurement of resources when
required.
Liaise
with dental laboratories regarding dental appliances for patients, which may
include collection of and deliveries of appliances and general enquiries.
Organise
and book interpreting services for patients and their carers
Demonstrate
an awareness of the complaints procedure including defusing and resolving
potential conflict/complaint situations to avoid escalation, when required.
To liaise
effectively with patients, colleagues, patient representatives and partner
agencies at all levels both within the Trust and across the NHS and in other
organisations.
To
organise and administrate meetings and events when required including:
Booking venues
Minute taking/Co-ordinating agenda
items
Progressing any follow up actions
Making accommodation and catering
arrangements
To be
able to work without direct supervision, prioritising own workload
To ensure
the waiting and reception areas are welcoming, clean and tidy.
To ensure
patients are safe within the reception area and take appropriate action when
necessary
Recognise
and assist as part of the team with the management of medical emergencies
should they arise.
Work as
part of a team; provide assistance and support to colleagues, allocating duties
to others if appropriate, providing guidance and advice to new staff and
colleagues.
Work with
other staff members to identify working environment risks and to report any
risks immediately to ensure the environment is safe for everyone
To work
within National and Trust Policies and Procedures.
To
respect the individuality, values, cultural and religious diversity of patients
and their carers and contribute to the provision of a service sensitive to
these needs.
To liaise
with other agencies with regard to orders and invoices
To attend
regular meetings and take minutes when required e.g. dental team/staff dental
development meetings
To
participate in in-service training as appropriate
To assist
in the induction and training of new staff
To refer
any problem areas to senior members of dental management team
To be
flexible, maybe on occasions required to work in other locations within the
Dental Network
To
exercise good personal time management, punctuality and consistent and reliable
attendance
To comply
with annual PDR and appraisal system
To
participate in personal objective setting and review, including the creation of
a personal development plan
This list
of duties is not intended to be exhaustive, but indicates the main areas of
work and may be subject to change after consultation with the post-holder to
meet the changing needs of the organisation
Please see full Job Description attached
