Deputy Head of Dental Service

Job description

Job responsibilities

Governance:

Be a highly visible champion for appraisals, PDR, Mandatory Training Compliance, and clinic utilisation.

Work closely with the Clinical Managers/Dental Nurse team Managers & Head of Dental Service (GM) to ensure there are high quality governance arrangements in place for the GM sector including producing monthly reports/monitoring spreadsheet for the Finance, Workforce and Performance Group.

Monitor, review, and promote patient satisfaction surveys.

Promote a culture of learning from critical incidents and ensure this is reflected in our local practice.

Understand the Trust clinical outcomes and respond to outlying performance issues.

Take account of national developments relevant to the Dental network and dental system.

Ensure maintenance of confidentiality standards within our appraisal systems and/or investigations records.

Planning:

To lead and be responsible for obtaining and analysing highly complex or contentious information to produce business cases, business models and detailed project plans for the development of services and quality and to project manage those opportunities accordingly.

Design and implement plans for the Trust that consider strategic Trust objectives and short-term, medium-term, and long-term priorities and challenges.

Work with the Head of Dental Service (GM) to design and implement workforce plans particularly in recruitment of clinicians, and support staff.

Contribute creative solutions to the recruitment and retention of Dentists, Dental Nurses, administrative and support staff.

Take responsibility for day-to-day direction of the work of the Greater Manchester Dental team and work streams to meet agreed objectives, targets and deadlines as documented in the work programme.

Service Development:

Lead on the development of Standard Operating Procedures/ Business processes and Memoranda of Understanding, ensuring timely reviews and ongoing compliance in accordance with the terms of the contract. Lead on organisational change as required by the needs of the service.

Support the dentists and dental nurses as appropriate, in ensuring staff within the network meet the requirements of good clinical and operational governance with accurate understanding and reference to the Trusts Policies.

Strategy and Policy:

Remain up to date with national agendas relevant to the Dental Team and help translate them into local plans.

Participate in development of corporate policies and strategies and interpretation of Trusts Vision and translate into action plans.

Ensure that guidance from external organisations, e.g. General Dental Council, Care Quality Commission etc; is embedded in our operational practice.

Leadership and Management of Staff:

• Ensure a regular physical presence across the Greater Manchester Sector to provide appropriate leadership/support.

Lead to ensure performance review and feedback systems are implemented/in place for GM sector, including annual PDRs.

Ensure staff training and development takes place.

Ensure the recruitment and retention of staff with the required competences to meet service requirements.

Responsibility for Financial & Physical Resources:

Supporting the Head of Dental Service (GM) with budget management and controls, working closely with the Trusts Finance team. Making recommendations to senior management as required.

Monitor budgets for the GM Sector, including responsibility for ensuring compliance with budget limits.

Responsible for managing the directorate within allocated resources.

Act as authorised signatory for project equipment and materials to support the directorate.

Communication:

To maintain effective, constructive, and appropriate communications on behalf of the Head of Dental Service (GM) with a broad range of stakeholders. This post must make an impressive and efficient impact in terms of external and internal relationships both within the Trust and other regional and national organisations.

Provide and receive complex, confidential, and sensitive information on behalf of the Head of Dental Service (GM).

Communication with internal and national colleagues, for example Department of Health, offices of local MPs, Clinical Commissioning Groups, other NHS Trusts, other academic institutions, and private healthcare providers.

Required to relay and explain complex system information to a range of lay, managerial and clinical audiences.

Attend Trust committee meetings on behalf of the Head of Dental Service (GM).

Risk:

Work closely with clinicians/support staff within GM Dental Sector to minimise risk throughout sector.

Identify and report any incidents.

Monitor trends in incidents within thin the GM Sector.

Ensure action plans within the sector are in place to monitor improvement needs related to incidents, internal and external reviews.

Reports:

Produce monitoring reports as required to support Head of Dental Service (GM).

Report on a regular basis to the Head of Dental Service (GM) and provide regular detailed reports on the progress of the work programme and ensure that any lapse or variation from the plan is raised in a timely fashion.

The above job description is a summary of the main responsibilities of the post holder, and not an exhaustive list of duties to be undertaken. The duties may be redefined in accordance with the demands of the service. Any redefinition will be subject to discussion between yourself and your manager and be within your level of competence.

Person Specification

Qualifications

Essential

• Post graduate qualification in a relevant subject (e.g. Administration, Healthcare Management, Leadership) or equivalent; or a willingness to work towards.
• Further training in project management, financial management or managing change (or equivalent experience)

Desirable

• Management qualification or evidence of experience

Experience

Essential

• Experience of using recognised project management methodologies
• Evidence of leading projects successfully, including the production of documentation to support delivery and of managing staff.
• Experience of high-level relationships, to ensure effective liaison with internal and external key partners and colleagues.
• Proven experience of working at a senior level

Desirable

• Experience of supporting medical appraisal and revalidation processes
• Evidence of leading Performance Management processes
• Evidence of external partnership working
• Evidence of working on NHS contracts

Skills & Attributes

Essential

• Ability to understand budgets and budgetary processes.
• Evidence of successfully leading and implementing change
• Ability to negotiate, monitor and review complex contracts and analyse complex data.
• Effective communication skills, both verbal and written, including the ability to write reports and present them at board subcommittee level or above.
• High level of IT literacy, including use of spreadsheets and databases
• Ability/evidence of working successfully with colleagues and external partners.
• Knowledge of current healthcare policies
• Ability to identify risks, anticipate issues and create solutions to resolve problems in relation to delivery of projects.
• Ability to conduct Root Cause Analysis and investigations.
• Ability to autonomously prioritise own workloads.
• Ability to work on own initiative and be a specialist in your own area.
• Ability to overcome challenges and initiate change independently.
• Ability to obtain, absorb, analyse, interpret, and communicate complex information rapidly whilst maintaining attention to detail.
• Ability to work in a complex environment, working across organizational boundaries.
• Ability to value, understand and synthesise complex information from many sources and to implement that knowledge to influence decision/developments.

Desirable

• Knowledge of Community Dental Services.
• Ability to write Board level reports.

Additional Criteria

Essential

• The ability to travel independently across the Trust.
• The ability to work flexibly in accordance with service needs.

Relations

Essential

• If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship in your application form.

Sponsorship

Essential

• Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable), please state this on your application form.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Bridgewater Community Healthcare NHS Foundation Trust

Address

Brook House

Oldham Road

Middleton

M24 1AY

Employer's website

http://bridgewater.nhs.uk/ (Opens in a new tab)