Job summary
Welcome to North Cheshire and Mersey NHS Foundation Trust.
Bridgewater
Community Healthcare NHS Foundation Trust and Warrington and Halton Teaching
Hospitals NHS Foundation Trust have now integrated to become North Cheshire and
Mersey NHS Foundation Trust.
You will be a front facing member of our
community admin team and as such will be the initial point of contact for
patients and visitors at Warrington Wolves Health services. You will also be asked to cover at other
community clinic sites across our Warrington area
Main duties of the job
To provide
administrative and clerical support to the community clinics and associated
health professionals.
To provide a
customer focused service to the users of the clinics.
To provide relief cover at other locations as
requested.
To undertake fire warden duties as required.
About us
Flexible working will be considered for all roles.
North Cheshire and Mersey NHS Foundation Trust (NCM) serves more than one million residents across the Halton and Warrington boroughs and the wider North West region.
Bringing together community and out-of-hospital services (formerly provided by Bridgewater Community Healthcare) with inpatient and elective care (formerly Warrington and Halton Teaching Hospitals) we provide services at two hospital sites and more than 70 community hubs and facilities.
Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM).
They underpin everything we do and everything we aspire to be as an organisation.
Our mission
We will be exceptional for our patients, our communities and each other
Our vision
We will be a great organisation providing excellent healthcare and opportunities to work and learn
Our values
- Kind:We are caring, supportive and respectful to everyone
- Open:We are honest, transparent and open to new ways of working
- Fair:We listen, value our differences and are inclusive to all
- One team:We work well together and with our communities
Job description
Job responsibilities
Job Purpose:
- To provide administrative and clerical support to the community clinics and associated health professionals;
- To provide a customer focused service to the users of the clinics;
- To provide relief cover at other locations as requested.
Duties and Responsibilities:
- To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. Liaising with internal services and partner agencies when necessary as directed.
- To carry out general reception duties where required maintaining a neat and tidy reception environment;
- The maintenance of the patient booking system in the reception function to include the preparation and arrangement of appointments including inputting of referrals ensuring all clerical work resulting is dealt with in a timely manner;
- To display and ensure availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials to include distribution and collation of all patient surveys;
- To deal with all internal/external mail and redistribution to relevant department;
- To sell items as required. (i.e. dressings, theraband, vitamins, prescriptions, etc)
- To accept deliveries and ensure these are dealt with promptly;
- To ensure vaccine deliveries are stored in accordance with the Immunisation policy where appropriate;
- To maintain an effective photocopying, filing and archiving system including records management in line with Trust policy;
- To provide relief cover at other locations as required by Management to include the assistance with the School Health Immunisation Programme;
- To copy type/audio type medical reports and general correspondence as required;
- To report any faults, defects or building defects to the CAFM Helpdesk;
- To maintain appropriate levels of stationery stock; to place requisitions onto the Purchase Ordering system;
- To book clinic and meeting rooms within the premises and keep room availability updated as appropriate;
- To update and maintain clinical diaries as requested;
- To undertake delegated duties commensurate with the banding;
- Where required with the Service to assist in the collation of records packs as directed;
- To attend local service meetings as and when directed by Line Manager;
Full Job Description and Person Specification attached.
Job description
Job responsibilities
Job Purpose:
- To provide administrative and clerical support to the community clinics and associated health professionals;
- To provide a customer focused service to the users of the clinics;
- To provide relief cover at other locations as requested.
Duties and Responsibilities:
- To act as first point of contact for all client enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. Liaising with internal services and partner agencies when necessary as directed.
- To carry out general reception duties where required maintaining a neat and tidy reception environment;
- The maintenance of the patient booking system in the reception function to include the preparation and arrangement of appointments including inputting of referrals ensuring all clerical work resulting is dealt with in a timely manner;
- To display and ensure availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials to include distribution and collation of all patient surveys;
- To deal with all internal/external mail and redistribution to relevant department;
- To sell items as required. (i.e. dressings, theraband, vitamins, prescriptions, etc)
- To accept deliveries and ensure these are dealt with promptly;
- To ensure vaccine deliveries are stored in accordance with the Immunisation policy where appropriate;
- To maintain an effective photocopying, filing and archiving system including records management in line with Trust policy;
- To provide relief cover at other locations as required by Management to include the assistance with the School Health Immunisation Programme;
- To copy type/audio type medical reports and general correspondence as required;
- To report any faults, defects or building defects to the CAFM Helpdesk;
- To maintain appropriate levels of stationery stock; to place requisitions onto the Purchase Ordering system;
- To book clinic and meeting rooms within the premises and keep room availability updated as appropriate;
- To update and maintain clinical diaries as requested;
- To undertake delegated duties commensurate with the banding;
- Where required with the Service to assist in the collation of records packs as directed;
- To attend local service meetings as and when directed by Line Manager;
Full Job Description and Person Specification attached.
Person Specification
Skills and Knowledge
Essential
- Experience of Microsoft Word and other Microsoft packages.
- Motivated and able to work as part of a team.
- Ability to work on own initiative.
- Good organiser of self and workload.
- Keyboard skills.
Desirable
- Experience of dealing with sensitive information
Relationships
Essential
- If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship.
Experience
Essential
- Experience of working within a customer facing environment
Desirable
- Experience of working in a clinic/ office environment
Job Specific Requirements
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
- Ability to communicate effectively, both verbally and written, with people at all levels.
- Flexibility to be able to use filing systems bending and stretching required taking into account any reasonable adjustments that could be made.
Qualifications
Essential
- 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification/ or a standard level of education
- RSA Level II in typing / equivalent qualification/experience
- ECDL or equivalent./IT knowledge
Desirable
- Audio typing qualification.
- NVQ 2 in Business Administration or Customer Care
Sponsorship
Essential
- Please confirm your Right to Work status (share-codes will be checked where applicable).
Person Specification
Skills and Knowledge
Essential
- Experience of Microsoft Word and other Microsoft packages.
- Motivated and able to work as part of a team.
- Ability to work on own initiative.
- Good organiser of self and workload.
- Keyboard skills.
Desirable
- Experience of dealing with sensitive information
Relationships
Essential
- If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship.
Experience
Essential
- Experience of working within a customer facing environment
Desirable
- Experience of working in a clinic/ office environment
Job Specific Requirements
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
- Ability to communicate effectively, both verbally and written, with people at all levels.
- Flexibility to be able to use filing systems bending and stretching required taking into account any reasonable adjustments that could be made.
Qualifications
Essential
- 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification/ or a standard level of education
- RSA Level II in typing / equivalent qualification/experience
- ECDL or equivalent./IT knowledge
Desirable
- Audio typing qualification.
- NVQ 2 in Business Administration or Customer Care
Sponsorship
Essential
- Please confirm your Right to Work status (share-codes will be checked where applicable).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
