Job summary
The
Successful post holder is to be a first point of contact at a busy reception,
where they will greet patients, staff, service users.
The
post holder will be involved in the day to day running of the reception
ensuring that patients are directed to their appointments in a timely manner.
They
will undertake fire warden duties at the site they are working from.
Main duties of the job
The
Successful Candidate will work in Halton community as part of our busy
Reception Teams
Ensuring
Patients arrived on systems in a timely manner, referrals are actioned
promptly, appointments booked as appropriate.
Accurate,
timely admin support to be provided to clinicians.
Supporting
with distribution of hearing aid batteries, sorting incoming and outgoing mail
and any other tasks relevant to role.
Fire warden responsibilities.
About us
Flexible working will be considered for all roles.
Unfortunately, we do not hold a sponsor licence for working Visas.
At Bridgewater, our PEOPLE values shape how we deliver our
NHS services in your local community.
They help us deliver our mission to improve local health and
promote wellbeing in the communities we serve.
After all, values are about people and they were
created in partnership with our staff to reflect what they felt was important
to them
Here at Bridgewater our shared values flow through the organisation.
P- Person-centred-We are passionate about individual needs and
promote independence in the healthcare we provide..
E- Empowered- We empower our people and encourage new ideas to deliver and create improvements in community care.
O- Open and Honest -We behave in a way that develops relationships
based on trust, openness, honesty and respect.
P- Professional-We support our people, so everyone has the right
skills and training to deliver outstanding patient care.
L- Locally Lead -We are always learning about our communities and
show great pride in being a local provider of health and care.
E- Efficient -We use our resources wisely to provide
sustainable and value for money healthcare for our patients.
Job description
Job responsibilities
The
Successful Candidate will work on the main reception desk, where patients
arrive for their appointments for all departments within our community clinics
in Halton.
Duties will include arriving patients on the booking
system, booking/amending appointments, booking follow up appointments.
Answering Emails,
Dealing with daily tasks and queries, liaising with
patients and clinicians both face to face and over the telephone.
They will also cover the general duties of a busy
reception. This can be a challenging role at times.
The reception team is a busy department which would suit
a candidate who enjoys
working in a fast-paced environment.
Job description
Job responsibilities
The
Successful Candidate will work on the main reception desk, where patients
arrive for their appointments for all departments within our community clinics
in Halton.
Duties will include arriving patients on the booking
system, booking/amending appointments, booking follow up appointments.
Answering Emails,
Dealing with daily tasks and queries, liaising with
patients and clinicians both face to face and over the telephone.
They will also cover the general duties of a busy
reception. This can be a challenging role at times.
The reception team is a busy department which would suit
a candidate who enjoys
working in a fast-paced environment.
Person Specification
Experience
Essential
- Experience of working within a customer facing environment.
Desirable
- Experience of working in a clinic/ office environment.
Skills and Attributes
Essential
- Experience of Microsoft Word and other Microsoft packages.
- Motivated and able to work as part of a team.
- Ability to work on own initiative.
- Good organiser of self and workload.
- Keyboard skills.
Desirable
- Experience of dealing with sensitive information.
Sponsorship
Essential
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable)
Qualifications
Essential
- 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification.
- RSA Level II in typing or equivalent.
- ECDL or equivalent.
Desirable
- Audio typing qualification.
- NVQ 2 in Business Administration or Customer Care
Job Specific Requirements
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
- Ability to communicate effectively, both verbally and written, with people at all levels.
- Flexibility to be able to use filing systems bending and stretching required taking into account any reasonable adjustments that could be made.
Relationships
Essential
- If you are related to a director, or have a relationship with a director or employee of an appointing organisation, please state the relationship:
Person Specification
Experience
Essential
- Experience of working within a customer facing environment.
Desirable
- Experience of working in a clinic/ office environment.
Skills and Attributes
Essential
- Experience of Microsoft Word and other Microsoft packages.
- Motivated and able to work as part of a team.
- Ability to work on own initiative.
- Good organiser of self and workload.
- Keyboard skills.
Desirable
- Experience of dealing with sensitive information.
Sponsorship
Essential
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable)
Qualifications
Essential
- 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification.
- RSA Level II in typing or equivalent.
- ECDL or equivalent.
Desirable
- Audio typing qualification.
- NVQ 2 in Business Administration or Customer Care
Job Specific Requirements
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
- Ability to communicate effectively, both verbally and written, with people at all levels.
- Flexibility to be able to use filing systems bending and stretching required taking into account any reasonable adjustments that could be made.
Relationships
Essential
- If you are related to a director, or have a relationship with a director or employee of an appointing organisation, please state the relationship:
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
