Job summary
To
offer admin support to patients and clinical services within the building.
You
will be the first point of contact for callers and visitors.
Duties will include
communicating effectively with staff, patients, and other departments, greeting
patients and visitors, answering telephone calls, data input, producing
documents, filing, and archiving.
Main duties of the job
Duties will include:
Liaising with other services
Carrying out general office
duties
Cancelling and rebooking
patients/ supporting treatment room appointments where required.
Booking rooms for clinical
sessions
Reporting faults
Opening and sorting mail
Maintaining noticeboards
Fire Warden and First Aider
(training given)
Managing the fob systems
To provide cover as required
across our bases
Any other tasks appropriate to
the role and to the relevant base
About us
Flexible working will be considered for all roles.
Unfortunately, we do not hold a sponsor licence for working Visas.
At Bridgewater, our PEOPLE values shape how we deliver our
NHS services in your local community.
They help us deliver our mission to improve local health and
promote wellbeing in the communities we serve.
After all, values are about people and they were
created in partnership with our staff to reflect what they felt was important
to them
Here at Bridgewater our shared values flow through the organisation.
P- Person-centred-We are passionate about individual needs and
promote independence in the healthcare we provide..
E- Empowered- We empower our people and encourage new ideas to deliver and create improvements in community care.
O- Open and Honest -We behave in a way that develops relationships
based on trust, openness, honesty and respect.
P- Professional-We support our people, so everyone has the right
skills and training to deliver outstanding patient care.
L- Locally Lead -We are always learning about our communities and
show great pride in being a local provider of health and care.
E- Efficient -We use our resources wisely to provide
sustainable and value for money healthcare for our patients.
Job description
Job responsibilities
We are a friendly admin team, we have Clerical
Officers, Admin Co-Ordinator and Admin Area Team Leader all supporting the
Halton Community bases. The communityclinic teams including 0-19 service,
Phlebotomy, Treatment Room Nurses and Podiatry. We work well together; we cover
for each other and will always help each other out. We have the NHS pension
scheme, we provide support 1:1 from a Supervisor or Manager, we are keen to
develop and nurture our staff. There is free parking on site, a staff room for
you to make use of. Full training on our systems will be given. We have staff
wellbeing pages that you can access and different activities that you can chose
to partake in.
Supporting services and
visitors to our sites, maintain a welcoming, friendly, and professional
approach to all visitors and staff.
Providing an efficient and
accurate admin service to Bridgewater Services and to services making use of
rooms in our sites.
Following appropriate training
updating and maintaining records including sending appointments out, contacting
on behalf of our services.
Our organisation is driven by our strategic
objectives and organisational values and we look for people who are strongly
aligned with them.
Please attached full job description for more information on this role.
Job description
Job responsibilities
We are a friendly admin team, we have Clerical
Officers, Admin Co-Ordinator and Admin Area Team Leader all supporting the
Halton Community bases. The communityclinic teams including 0-19 service,
Phlebotomy, Treatment Room Nurses and Podiatry. We work well together; we cover
for each other and will always help each other out. We have the NHS pension
scheme, we provide support 1:1 from a Supervisor or Manager, we are keen to
develop and nurture our staff. There is free parking on site, a staff room for
you to make use of. Full training on our systems will be given. We have staff
wellbeing pages that you can access and different activities that you can chose
to partake in.
Supporting services and
visitors to our sites, maintain a welcoming, friendly, and professional
approach to all visitors and staff.
Providing an efficient and
accurate admin service to Bridgewater Services and to services making use of
rooms in our sites.
Following appropriate training
updating and maintaining records including sending appointments out, contacting
on behalf of our services.
Our organisation is driven by our strategic
objectives and organisational values and we look for people who are strongly
aligned with them.
Please attached full job description for more information on this role.
Person Specification
Relationships
Essential
- If you are related to a director, or have a relationship with a director or employee of an appointing organisation, please state the relationship
Qualifications
Essential
- 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification.
- RSA Level II in typing or equivalent.
- ECDL or equivalent.
Desirable
- Audio typing qualification.
- NVQ 2 in Business Administration or Customer Care
Skills & Knowledge
Essential
- Experience of Microsoft Word and other Microsoft packages.
- Motivated and able to work as part of a team.
- Ability to work on own initiative.
- Good organiser of self and workload.
- Keyboard skills
Desirable
- Experience of dealing with sensitive information
Sponsorship
Essential
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable)
Job Specific Requirements
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
- Ability to communicate effectively, both verbally and written, with people at all levels.
- Flexibility to be able to use filing systems bending and stretching required taking into account any reasonable adjustments that could be made.
Experience
Essential
- Experience of working within a customer facing environment.
Desirable
- Experience of working in a clinic/ office environment
Person Specification
Relationships
Essential
- If you are related to a director, or have a relationship with a director or employee of an appointing organisation, please state the relationship
Qualifications
Essential
- 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalent qualification.
- RSA Level II in typing or equivalent.
- ECDL or equivalent.
Desirable
- Audio typing qualification.
- NVQ 2 in Business Administration or Customer Care
Skills & Knowledge
Essential
- Experience of Microsoft Word and other Microsoft packages.
- Motivated and able to work as part of a team.
- Ability to work on own initiative.
- Good organiser of self and workload.
- Keyboard skills
Desirable
- Experience of dealing with sensitive information
Sponsorship
Essential
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable)
Job Specific Requirements
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
- Ability to communicate effectively, both verbally and written, with people at all levels.
- Flexibility to be able to use filing systems bending and stretching required taking into account any reasonable adjustments that could be made.
Experience
Essential
- Experience of working within a customer facing environment.
Desirable
- Experience of working in a clinic/ office environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
