Job summary
As a
Network Engineer at Bridgewater, you will be responsible for supporting staff
by ensuring that our service users needs are met through the support and development
of the Trusts core Telephony and Networking Infrastructure. This is a technical
role where you will be working as part of the Network Team to implement, operate
and maintain a range of network systems with a focus on telephony services on
behalf of internal and external services.
The correct candidate will have experience
in providing 3rd line level support, provide periodic out of hours support
and be able to travel between sites. The role is flexible with hybrid working available
and many opportunities to develop to skills and learn new knowledge for the correct
candidate.
Main duties of the job
The main duties as a Network Engineer at Bridgewater include but are not limited to assisting in the implementation of digital innovative solutions throughout the entire process from design to project completion and ongoing support.
Actively participating in developing and supporting the trusts Cisco telephony system to meet the needs of our services and external users.
Deliver a high standard of 3rd line level of support and communication whilst supporting incidents reported by users within the agreed timescales whilst following the trusts processes and monitoring the escalation points.
Work with 3rd party technical teams to help deliver projects which aim to meet to trusts digital strategy.
Focus on identifying issues with the trusts core Cisco networking infrastructure and network links.
Encourage a culture of maintaining the importance of cyber security through maintaining an up-to-date environment and following requirements from the trust, including change management and reporting of risks.
Take responsibility of the creation and of concise, accurate and updated documentation and records relating to all systems.
You will be given the opportunity to build on and develop your own technical skills.
About us
Our organisation is driven by our strategic
objectives and organisational values and we look for people who are strongly
aligned with them.
Here at Bridgewater our shared values flow through the organisation.
P- Person-centred not only in respect to our
patients but our leaders follow a person centred approach to staff members
allowing empowerment and well-being throughout our service.
E- Encouraging innovation allows all our staff to be
creative, you will be joining a team that can help you achieve your goals
whilst providing high standards of individualised care
O- Open - We are part of an NHS organisation who
wants to be open and honest with our patients and also our staff members.
P- Professionalism in nursing / Healthcare requires
a Healthcare Worker to adopt a holistic
and optimistic (yet still pragmatic) view on any situation, and always aim to
help others above all else
L- Location - Our bases are in the heart of the
community we serve allowing a greater understanding of the health inequalities
our residents face
E- Efficient and tight knit our teams work well
together we have a productive atmosphere which creates a positive working
environment
Job description
Job responsibilities
- Establish and maintain effective written and verbal communication with individuals and groups of stakeholders of all levels, explaining difficult and highly complex IT processes and issues often being the specialist contact.
- Maintain the network infrastructure to ensure it meets the Trusts IT and Communications strategy and security policy. Make recommendations to the Network Manager where the strategy and security policy needs to be updated as a result of new technologies.
- Investigates and diagnoses complex network problems. Resolves such problems by co-operating with users, colleagues, and 3rd party suppliers to maintain overall network performance.
- Takes the lead in the maintenance of all technical, service, and operational aspects of the Trusts computer communications cabinets for, local and wide area networks, wireless networks, IP Telephony, and remote access VPN connections.
- Be the primary contact for data cabling infrastructure, organising, and coordinating external contractors to ensure the cable infrastructure is fit for purpose.
- Maintain all technical, service and operations aspects of the Trusts IP Telephony systems including voice, voicemail, contact centre, call logging, call recording and fax solutions.
- Maintain the trusts firewall and web filtering system, approving firewall and web filter requests whilst ensuring the integrity of the trusts data isnt compromised.
- Use network management tools to determine network load and performance statistics. Proactively monitors for faults and issues and creates reports and proposals to the network manager for service improvement.
- Matches hardware, software, network and overall system capability and capacity to meet current and predicted requirements for information system services in a cost-effective manner.
- Contributes to the design and implementation of complex maintenance routines and autonomous network changes as requested by the Network Manager, utilising the appropriate tools and test equipment.
- Responsible for the research and evaluation of new IT infrastructure technologies. Produce reports and recommendations on new technologies to the network manager and head of IT.
- Responsible for the procurement of new infrastructure hardware and software.
- In accordance with change control procedures, identifies the need for technical changes to the operation of the Network & Security infrastructure in accordance to established practices.
- Responsible for the development and proactive planning on specialized infrastructure projects.
- Delivers relevant application support on corporate network and security applications, often in close collaboration with third party suppliers.
- Monitors access to any part of the Network and Voice infrastructure. Also investigates unauthorised access. Grants approved access, as required, to technicians and contractors outside the IT Department. Performs other administrative duties relating to security management.
- Produces and maintains documentation related to the Network & Voice infrastructure in accordance with agreed procedures.
- Checks service records to ensure that problems are managed in accordance with agreed standards and procedures. Ensures adherence to escalation procedures. Responds to escalated, complex and high impact problems in a timely fashion.
- To be the primary contact for the trusts remote access systems. Provide technical support and training to colleagues and users on the use of the remote access systems.
- Mentors and supports less experienced colleagues on technical matters. Provides training to staff on the use of management tools that are used in the IM&T department.
- Where necessary deputies in the absence of the network manager and attend meetings, which may be held on any of the trust sites.
- Undertake such training or study as may be required to maintain, strengthen, or develop skills relevant to the post.
- Undertake other duties that are within the general scope of the post, as required by the Network Manager or Head of IM&T Services.
- When appropriate, participate in an out of hours on call rota for the provision of support to all users.
Job description
Job responsibilities
- Establish and maintain effective written and verbal communication with individuals and groups of stakeholders of all levels, explaining difficult and highly complex IT processes and issues often being the specialist contact.
- Maintain the network infrastructure to ensure it meets the Trusts IT and Communications strategy and security policy. Make recommendations to the Network Manager where the strategy and security policy needs to be updated as a result of new technologies.
- Investigates and diagnoses complex network problems. Resolves such problems by co-operating with users, colleagues, and 3rd party suppliers to maintain overall network performance.
- Takes the lead in the maintenance of all technical, service, and operational aspects of the Trusts computer communications cabinets for, local and wide area networks, wireless networks, IP Telephony, and remote access VPN connections.
- Be the primary contact for data cabling infrastructure, organising, and coordinating external contractors to ensure the cable infrastructure is fit for purpose.
- Maintain all technical, service and operations aspects of the Trusts IP Telephony systems including voice, voicemail, contact centre, call logging, call recording and fax solutions.
- Maintain the trusts firewall and web filtering system, approving firewall and web filter requests whilst ensuring the integrity of the trusts data isnt compromised.
- Use network management tools to determine network load and performance statistics. Proactively monitors for faults and issues and creates reports and proposals to the network manager for service improvement.
- Matches hardware, software, network and overall system capability and capacity to meet current and predicted requirements for information system services in a cost-effective manner.
- Contributes to the design and implementation of complex maintenance routines and autonomous network changes as requested by the Network Manager, utilising the appropriate tools and test equipment.
- Responsible for the research and evaluation of new IT infrastructure technologies. Produce reports and recommendations on new technologies to the network manager and head of IT.
- Responsible for the procurement of new infrastructure hardware and software.
- In accordance with change control procedures, identifies the need for technical changes to the operation of the Network & Security infrastructure in accordance to established practices.
- Responsible for the development and proactive planning on specialized infrastructure projects.
- Delivers relevant application support on corporate network and security applications, often in close collaboration with third party suppliers.
- Monitors access to any part of the Network and Voice infrastructure. Also investigates unauthorised access. Grants approved access, as required, to technicians and contractors outside the IT Department. Performs other administrative duties relating to security management.
- Produces and maintains documentation related to the Network & Voice infrastructure in accordance with agreed procedures.
- Checks service records to ensure that problems are managed in accordance with agreed standards and procedures. Ensures adherence to escalation procedures. Responds to escalated, complex and high impact problems in a timely fashion.
- To be the primary contact for the trusts remote access systems. Provide technical support and training to colleagues and users on the use of the remote access systems.
- Mentors and supports less experienced colleagues on technical matters. Provides training to staff on the use of management tools that are used in the IM&T department.
- Where necessary deputies in the absence of the network manager and attend meetings, which may be held on any of the trust sites.
- Undertake such training or study as may be required to maintain, strengthen, or develop skills relevant to the post.
- Undertake other duties that are within the general scope of the post, as required by the Network Manager or Head of IM&T Services.
- When appropriate, participate in an out of hours on call rota for the provision of support to all users.
Person Specification
Qualifications
Essential
- Degree in IT related subject or
- Equivalent Evidence of continued
- professional development and
- specialist knowledge
- CCNA equivalent experience
Desirable
Skills & Attributes
Essential
- Specialised Proficient to Expert Technical skills in supporting and Administrating:
- CISCO IOS/IOS-EX/NX-OS
- CISCO Router & Switch hardware
- CISCO IPT-CUCM, Unity, UCCX
- TCP/IP, DHCP, DNS
- Routing Protocols, RIP, RIPv2, EIGRP OSPF
- WAN carrier technology and circuitry (E1, LES, Broadband, Microwave, Wireless, etc)
- Checkpoint Firewall technologies.
- CISCO ASA Firewall technologies
- VPN technologies.
- Web filtering firewalls
- VLAN construction and implementation
- International/Industry Data wiring standards and regulations
- Network Management and Diagnostic software and tool kits (Solarwinds, SNMP, RMON)
- WAN & LAN Topologies and Technologies
- Writing technical documentation and procedures
Desirable
- Application Firewalls.
- Network Load balancers.
- Experience of Solarwinds management suite
- Call recording systems
- Call billing systems
Experience
Essential
- Experience of the above Proficient/Expert Technical skills, knowledge, and ability.
- Experience of working within a large organisations, highly technical IT infrastructure related support team environment. Supporting Cisco hardware.
- Experience specifically in a large organisations Network Support team.
- Experience as Primary Technical lead of either a task within a project or complete project that required leading and delivering high quality productivity and performance of an individual, small/large groups of IT professionals.
- Experience of maintaining a Cisco Call Manager cluster including, CUCM, Unity, and UCCX
Desirable
- Previous experience of working for the NHS.
Additional Criteria
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
- Able to contribute to an out of hours on call service.
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable), please state this on your application form
Desirable
- If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship in your application form.
Person Specification
Qualifications
Essential
- Degree in IT related subject or
- Equivalent Evidence of continued
- professional development and
- specialist knowledge
- CCNA equivalent experience
Desirable
Skills & Attributes
Essential
- Specialised Proficient to Expert Technical skills in supporting and Administrating:
- CISCO IOS/IOS-EX/NX-OS
- CISCO Router & Switch hardware
- CISCO IPT-CUCM, Unity, UCCX
- TCP/IP, DHCP, DNS
- Routing Protocols, RIP, RIPv2, EIGRP OSPF
- WAN carrier technology and circuitry (E1, LES, Broadband, Microwave, Wireless, etc)
- Checkpoint Firewall technologies.
- CISCO ASA Firewall technologies
- VPN technologies.
- Web filtering firewalls
- VLAN construction and implementation
- International/Industry Data wiring standards and regulations
- Network Management and Diagnostic software and tool kits (Solarwinds, SNMP, RMON)
- WAN & LAN Topologies and Technologies
- Writing technical documentation and procedures
Desirable
- Application Firewalls.
- Network Load balancers.
- Experience of Solarwinds management suite
- Call recording systems
- Call billing systems
Experience
Essential
- Experience of the above Proficient/Expert Technical skills, knowledge, and ability.
- Experience of working within a large organisations, highly technical IT infrastructure related support team environment. Supporting Cisco hardware.
- Experience specifically in a large organisations Network Support team.
- Experience as Primary Technical lead of either a task within a project or complete project that required leading and delivering high quality productivity and performance of an individual, small/large groups of IT professionals.
- Experience of maintaining a Cisco Call Manager cluster including, CUCM, Unity, and UCCX
Desirable
- Previous experience of working for the NHS.
Additional Criteria
Essential
- The ability to travel independently across the Trust
- The ability to work flexibly in accordance with service needs
- Able to contribute to an out of hours on call service.
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable), please state this on your application form
Desirable
- If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship in your application form.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
