Job summary
The main aim of the role is to provide Registration Authority (RA)
services to the Trust. This includes the prompt registration of users, granting
access to systems, printing of smartcards and maintenance of system access in
accordance with National and local policies and procedures. The post holder
will contribute to the effective implementation of Trust RA services to allow staff
to access National NHS applications and smartcard enabled systems (Spine
compliant)
The role will consist of a large amount of communication (Face to Face,
phone and email) to a range of internal and external stakeholders.
Main duties of the job
The post holder
will carry out all aspects of smart card issuing and maintenance, including: Carrying-out
the Registration process on the national Spine, unlocking user smartcards,
modifying user access permissions in-line with policies and procedures,
synchronising and renewing smartcard certificates.
The post holder
will be expected to arrange smartcard session appointments
The post holder
will be expected to provide help and support by use of In-house service desk,
telephone and email, responding to user requests in a timely manner
The post holder
will support the delivery of Digital projects and programmes where RA resource
is required and will link closely with the IT Trainers around issuing
Smartcards and adding the relevant access.
The post holder will ensure the use
of secure (locked) storage area for all RA and associated information in line with
the Data Protection Act and Trust Information security and Information
Governance policies in order to ensure that good governance and information
security is always maintained.
About us
At Bridgewater, our PEOPLE values shape how we deliver our
NHS services in your local community.
They help us deliver our mission to improve local health and
promote wellbeing in the communities we serve.
After all, values are about people and they were
created in partnership with our staff to reflect what they felt was important
to them
Here at Bridgewater our shared values flow through the organisation.
P- Person-centred-We are passionate about individual needs and
promote independence in the healthcare we provide..
E- Empowered- We empower our people and encourage new ideas to deliver and create improvements in community care.
O- Open and Honest -We behave in a way that develops relationships
based on trust, openness, honesty and respect.
P- Professional-We support our people, so everyone has the right
skills and training to deliver outstanding patient care.
L- Locally Lead -We are always learning about our communities and
show great pride in being a local provider of health and care.
E- Efficient -We use our resources wisely to provide
sustainable and value for money healthcare for our patients.
Unfortunately, we do not hold a sponsor licence for working Visas.
Job description
Job responsibilities
To work as a member of a team, providing
confidential and efficient support to the digital identity and systems administration
functions ensuring an efficient, effective and seamless service.
Dealing with enquiries, often using own initiative,
to ensure a timely and appropriate response to all communications.
To act as first point of contact for the team for
both internal and external agencies, ensuring discretion and using own
judgement on priority of any information received.
To take responsibility for the efficient organisation
of meetings, training sessions, training rooms and equipment as required.
Providing support, including the set up and preparation of training rooms and
the distribution of information and papers.
Support the delivery of the Registration Authority
function through the provision of timely service delivery, data and exception
reports and attendance at relevant meetings
To plan, organise and maintain in
a timely manner, data input to Care Identity Service (CIS) system and the Oracle
Learning Management (OLM) tool and others as required.
Learning programmes and Registration Authority
access rights.
Support the Digital Identity & System
Administration Manager in providing data and information that offers assurance
on the quality of the service and supports continuous improvement
To assist in maintaining effective lines of
communication between the function and all staff through the circulation and
receipt of electronic reminders and prompts
To maintain electronic records of activity for
audit purposes.
To effectively record and act on messages on behalf
of the service from clients, outside agencies and colleagues to ensure that
timely appropriate action can be taken.
To undertake other duties as may be determined from
time to time commensurate with the role and general responsibilities of this
post.
Business Support:
Liaise and maintain excellent communication links
with internal and external employees, departments and organisations and all
visitors accessing the digital identity and clinical systems department
Using relevant IT software, provide efficient word
processing, data storage and presentation services, including effective
electronic storage and retrieval of documents, management of electronic systems
and production of information for audit purposes as requested
Adhere to corporate formatting guidelines when
compiling reports or presenting data.
To undertake any other routine duties that support
the continuity of the service.
Planning and Organisation
To organise and prioritise own workload and meet
deadlines.
Keep working practices under constant review to
improve efficiency and effectiveness
Security:
Follow departmental procedures for opening and
closing the department each day maintaining security of all records and
property.
Other Responsibilities:
Ensure department is kept tidy and organised
striving to ensure that all visitors to the department receive a positive first
impression
Be ever mindful of the confidential nature of the
work and adhere to the policy concerning confidentiality at all times.
Be involved in new developments to redesign and
modernise practices, processes and systems.
To undertake any other work as requested by the
team.
Job description
Job responsibilities
To work as a member of a team, providing
confidential and efficient support to the digital identity and systems administration
functions ensuring an efficient, effective and seamless service.
Dealing with enquiries, often using own initiative,
to ensure a timely and appropriate response to all communications.
To act as first point of contact for the team for
both internal and external agencies, ensuring discretion and using own
judgement on priority of any information received.
To take responsibility for the efficient organisation
of meetings, training sessions, training rooms and equipment as required.
Providing support, including the set up and preparation of training rooms and
the distribution of information and papers.
Support the delivery of the Registration Authority
function through the provision of timely service delivery, data and exception
reports and attendance at relevant meetings
To plan, organise and maintain in
a timely manner, data input to Care Identity Service (CIS) system and the Oracle
Learning Management (OLM) tool and others as required.
Learning programmes and Registration Authority
access rights.
Support the Digital Identity & System
Administration Manager in providing data and information that offers assurance
on the quality of the service and supports continuous improvement
To assist in maintaining effective lines of
communication between the function and all staff through the circulation and
receipt of electronic reminders and prompts
To maintain electronic records of activity for
audit purposes.
To effectively record and act on messages on behalf
of the service from clients, outside agencies and colleagues to ensure that
timely appropriate action can be taken.
To undertake other duties as may be determined from
time to time commensurate with the role and general responsibilities of this
post.
Business Support:
Liaise and maintain excellent communication links
with internal and external employees, departments and organisations and all
visitors accessing the digital identity and clinical systems department
Using relevant IT software, provide efficient word
processing, data storage and presentation services, including effective
electronic storage and retrieval of documents, management of electronic systems
and production of information for audit purposes as requested
Adhere to corporate formatting guidelines when
compiling reports or presenting data.
To undertake any other routine duties that support
the continuity of the service.
Planning and Organisation
To organise and prioritise own workload and meet
deadlines.
Keep working practices under constant review to
improve efficiency and effectiveness
Security:
Follow departmental procedures for opening and
closing the department each day maintaining security of all records and
property.
Other Responsibilities:
Ensure department is kept tidy and organised
striving to ensure that all visitors to the department receive a positive first
impression
Be ever mindful of the confidential nature of the
work and adhere to the policy concerning confidentiality at all times.
Be involved in new developments to redesign and
modernise practices, processes and systems.
To undertake any other work as requested by the
team.
Person Specification
Qualifications
Essential
- Level 3 apprenticeship framework in Business Administration or equivalent
Desirable
- Evidence of own personal development
Experience
Essential
- support experience in a busy operational environment
Skills & Attributes
Essential
- Proven organisational skills
- Intermediate working knowledge of Microsoft Office Applications (Excel, Word & Outlook)
- Ability to work on own initiative and under pressure
- Ability to recognise the importance, confidentiality and sensitivity of issues and be able to act using the utmost discretion
- Ability to prioritise and deliver work to challenging deadlines
- The ability to communicate effectively both written and verbal
- Professional face to face , written and telephone manner
- Flexible team working approach and ability to provide support and advice to other team members
- Able to produce reports, documents etc to a high standard of presentation
Additional Criteria
Essential
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable)
Person Specification
Qualifications
Essential
- Level 3 apprenticeship framework in Business Administration or equivalent
Desirable
- Evidence of own personal development
Experience
Essential
- support experience in a busy operational environment
Skills & Attributes
Essential
- Proven organisational skills
- Intermediate working knowledge of Microsoft Office Applications (Excel, Word & Outlook)
- Ability to work on own initiative and under pressure
- Ability to recognise the importance, confidentiality and sensitivity of issues and be able to act using the utmost discretion
- Ability to prioritise and deliver work to challenging deadlines
- The ability to communicate effectively both written and verbal
- Professional face to face , written and telephone manner
- Flexible team working approach and ability to provide support and advice to other team members
- Able to produce reports, documents etc to a high standard of presentation
Additional Criteria
Essential
- Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
