Job summary
A
fantastic opportunity has arisen to work within our Police Custody call centre
admin team. If you want to make a difference, then this is the perfect
opportunity to be involved with supporting our community professionals and
clinical staff in providing the best possible care to custody suites across
Yorkshire, Hull, and Humberside.
We are looking for hardworking individuals to join our team and hope to recruit
organised and enthusiastic administrators.
The services operate 24 hours a day across 365 days per year.
We offer flexible
shift patterns of 12 hours over days, nights, weekends, and bank holidays. We
have a vacancy for a full-time member of staff.
If you are passionate about admin and are looking to join a team within an
organisation that promotes career development, this could be the job for you!
Main duties of the job
Administrators provide office and/or clinic based administrative support to the clinical team, undertaking tasks which include:
- Answering the telephone/point of contact.
- Processing incoming and onward referrals.
- Managing information using various IT and patient information system.
You will work within a friendly and supportive environment. We are looking for individuals who are flexible and adaptable, who are good team players and possess excellent computer skills including a working knowledge of Microsoft Office.
You should also have good communication skills both verbal and written. You should enjoy helping people and be able to complete tasks with good attention to detail. If you're convinced you're the best person for the job, please let us know more about you! Click apply to submit your application!
About us
Working for Leeds community Healthcare NHS Trust
Who are we?
Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council.
We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.
Perks of the job
Our benefits range from generous annual leave to access to NHS discount sites.
See the supporting link on the right for a full list of rewards & why to work for Leeds Community Healthcare.
Right to Work
This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.
Job description
Job responsibilities
The Administrator Role supports the provision
of efficient and effective administrative
services to
the
organisation in order to meet
identified business needs.
This role
is often the first point of contact into a service and may involve a range of tasks including providing a reception
service,
meeting
and
greeting
visitors to the
building and undertaking a range of administrative
services e.g. dealing with
post and parcels, replenishing/ordering stock,
record keeping, referral management, booking
appointments, signposting appropriately.
The post holder will
be a team player and
will
actively contribute to continuous service
improvement activities, including
the
maintenance and
improvement of quality to
ensure that services
are
delivered with customer
focus.
Key result areas
1.
Responsibility for communication and
relationships
Provide excellent customer service during face to face/telephone reception service using verbal and
written
communication to liaise with
staff, directorates,
the public, patients and visitors.
Deal with queries, either
via
telephone, face to face or electronically, promptly and
efficiently to ensure that
an accurate and quality information.
Service
is provided to staff
and
visitors.
Gather information from
a range of relevant internal and
external sources to inform own
work e.g. stationery and/or office machinery supplier information.
Proactively contribute to the
work of
the whole team.
Seek help
when
needed in order
to
complete own
work effectively.
Be open to taking
on different roles.
The post holder will engage with a range of stakeholders both internal and external which may vary
dependent on role.
2.
Responsibility for analysis and judgement
Follow instructions given to resolve issues for incidents reported from
a variety of sources.
Identify issues and escalate for resolution,
assisting services with stock control/ordering, rearranging/cancelling
appointments.
Problem solving/fact
finding
where there is more than one straight forward choice of options.
Assess issues/problems and determine the best course
of action and provide options to Supervisor for approval,
for
example in the event of equipment failure or similar circumstances.
3. Responsibility for planning and organisation
Schedule
own day-to-day work/ tasks to meet service demands.
Be willing to work flexibly and
provide
support and cover for
colleagues as required.
Provide support
to
the service/services in relation to
scheduling and
completion
of tasks.
Provide an efficient and effective
reception function (as determined by assignment).
Work in an organised manner using own knowledge to deliver tasks on time
and to agreed quality
standards.
Take responsibility of quality of own
work and keep
the
team informed of
how
it is progressing.
Job description
Job responsibilities
The Administrator Role supports the provision
of efficient and effective administrative
services to
the
organisation in order to meet
identified business needs.
This role
is often the first point of contact into a service and may involve a range of tasks including providing a reception
service,
meeting
and
greeting
visitors to the
building and undertaking a range of administrative
services e.g. dealing with
post and parcels, replenishing/ordering stock,
record keeping, referral management, booking
appointments, signposting appropriately.
The post holder will
be a team player and
will
actively contribute to continuous service
improvement activities, including
the
maintenance and
improvement of quality to
ensure that services
are
delivered with customer
focus.
Key result areas
1.
Responsibility for communication and
relationships
Provide excellent customer service during face to face/telephone reception service using verbal and
written
communication to liaise with
staff, directorates,
the public, patients and visitors.
Deal with queries, either
via
telephone, face to face or electronically, promptly and
efficiently to ensure that
an accurate and quality information.
Service
is provided to staff
and
visitors.
Gather information from
a range of relevant internal and
external sources to inform own
work e.g. stationery and/or office machinery supplier information.
Proactively contribute to the
work of
the whole team.
Seek help
when
needed in order
to
complete own
work effectively.
Be open to taking
on different roles.
The post holder will engage with a range of stakeholders both internal and external which may vary
dependent on role.
2.
Responsibility for analysis and judgement
Follow instructions given to resolve issues for incidents reported from
a variety of sources.
Identify issues and escalate for resolution,
assisting services with stock control/ordering, rearranging/cancelling
appointments.
Problem solving/fact
finding
where there is more than one straight forward choice of options.
Assess issues/problems and determine the best course
of action and provide options to Supervisor for approval,
for
example in the event of equipment failure or similar circumstances.
3. Responsibility for planning and organisation
Schedule
own day-to-day work/ tasks to meet service demands.
Be willing to work flexibly and
provide
support and cover for
colleagues as required.
Provide support
to
the service/services in relation to
scheduling and
completion
of tasks.
Provide an efficient and effective
reception function (as determined by assignment).
Work in an organised manner using own knowledge to deliver tasks on time
and to agreed quality
standards.
Take responsibility of quality of own
work and keep
the
team informed of
how
it is progressing.
Person Specification
Skills and Attributes
Essential
- Ability to adapt to new changes implemented to the organisation such as incorporating new supplier systems as released.
- Proven ability to understand and react appropriately to risks and issues.
- Ability to work consistently, methodically and reliably under pressure.
- Good verbal and written skills taking into account barriers to understanding, using diplomacy to deal with customers who misunderstand or breach procedures.
Experience
Essential
- Sound working knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Access, SharePoint and Microsoft team packages
- Experience of retrieving information from various systems/applications.
- Team player with the ability to support others in the performance of their roles as required.
- Delivering attention to detail within tight deadlines with frequent interruptions.
Qualifications
Essential
- Educated to GCSE level (including English and Mathematics) OR equivalent practical knowledge and experience
Desirable
Person Specification
Skills and Attributes
Essential
- Ability to adapt to new changes implemented to the organisation such as incorporating new supplier systems as released.
- Proven ability to understand and react appropriately to risks and issues.
- Ability to work consistently, methodically and reliably under pressure.
- Good verbal and written skills taking into account barriers to understanding, using diplomacy to deal with customers who misunderstand or breach procedures.
Experience
Essential
- Sound working knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Access, SharePoint and Microsoft team packages
- Experience of retrieving information from various systems/applications.
- Team player with the ability to support others in the performance of their roles as required.
- Delivering attention to detail within tight deadlines with frequent interruptions.
Qualifications
Essential
- Educated to GCSE level (including English and Mathematics) OR equivalent practical knowledge and experience
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
