Job summary
We are looking for an enthusiastic and confident Operational Service Manager to work within the Community Neighbourhood Night Service, Leeds Community Healthcare. The Night Service is a neighbourhood service which operates over a 24 hour period to provide holistic high quality domiciliary nursing care to patients registered with a Leeds General Practitioner.
The service aims to reduce hospitalisation and promote discharges through robust multi-disciplinary working with internal services, external services / organisations and the third sector. The service supports palliative care patients to die in their preferred place of care.
The successful candidate will work collaboratively across the business unit with colleagues from Neighbourhood Services, Patient Flow, Administrative staff including external agency providers, Marie Curie and Commissioners.
If you are a compassionate leader with operational experience and are able to demonstrate our Trust Values and Behaviours 'How We Work' then we would encourage you to apply. As a Trust we can offer you access to a wide range of benefits including, flexible working opportunities, health and well-being services, generous annual leave to access to NHS discount sites.
If you have any questions or would like a informal conversation about the role we welcome you to make contact.
Main duties of the job
The post-holder will provide operational leadership and direction by supporting the integration and transformation of service delivery. The post-holder will be responsible for leading the safe, efficient and effective delivery of care within the service area, working closely with other clinical professional, and operational leads, and with partners across out health and care system.
The post-holder will be responsible for developing new and innovative service models and responding to the needs of our population. The post-holder will collaborate with others to embed a culture that promotes effective and inclusive team working and promotes staff health and wellbeing.
About us
Who are we?
Leeds
Community Healthcare provides a range of community-based health services across
the whole city. We treat people in their homes, local health centres and
community hospitals, and work in partnership with other local Trusts, charities
and Leeds City Council.
We have a
strong culture based on deeply-held values, and our focus at all times is on
delivering high quality care to the people of Leeds. In our most recent CQC
evaluation, we were rated "Good", with our Adult Services rated
"Outstanding" for caring.
Leeds
Community Healthcare NHS Trust encourages and supports staff to be vaccinated
as this remains the best lines of defence against Covid 19.
Perks of the job
Our
benefits range from generous annual leave to access to NHS discount sites. Here
are some of the most important ones:
- 27-33
days annual leave plus bank holidays
- Highly
regarded NHS Pension Scheme
- A
supportive, structured preceptorship programme for all registered new
starters
- Professional
development opportunities including coaching, training and education
support
- Salary
sacrifice or lease car schemes
- Health
and wellbeing including gym membership, occupational health service and
priority access to mental health services
Job description
Job responsibilities
This post is part of the Adult Business
Unit Leadership Team and will work collaboratively across the business unit. The
post holder will provide operational leadership and direction by supporting the
integration and transformation of service delivery. The post holder will be
responsible for leading the safe, efficient and effective delivery of care within
the service area, working closely with other clinical professional, and operational
leads, and with partners across out health and care system.
The
post holder will be responsible for developing new and innovative service models
and responding to the needs of our population. The post holder will collaborate
with others to embed a culture that promotes effective and inclusive team
working and promotes staff health and wellbeing
Management
2.1.
Corporately responsible for the operational
delivery of the service and for ensuring the delivery of the clinical pathways
appropriate to field of work
2.2.
Manage the delegated budget for the team and
support the head of service to manage the overall service budget where
appropriate
2.3.
Ensures the effective and efficient use of
resources e.g. staff, supplies to maintain the team establishment and comply
with the service delivery model
2.4.
Responsible for the line management and performance
of a clinical/operational team within a specific service area and within line
management structure specific to service area
2.5.
Delegate, organise and prioritise autonomously
to ensure the safe delivery of the service and making judgements in complex
situations e.g. unexpected service demands
2.6.
Ensures that all team and individual objectives
are clearly defined within the wider Directorate framework and in line with
Trusts objectives, using the appraisal process as a vehicle for this.
2.7.
Takes responsibility for their own and others
health and safety in the working environment.
2.8.
Ability to make highly complex judgements,
including in new or unfamiliar situations by analysing and interpreting a wide
variety of complex information and data sources to compare options and to take
action as appropriate.
2.9.
Deliver information to the team and other
services, teams or agencies using a variety of means
2.10. Promotes
and represents service at a strategic level
2.11. Provides and
receives highly complex, highly sensitive or highly contentious information
where motivational, persuasive, empathetic, negotiating and reassurance skills
are required whilst demonstrating an understanding of barriers to communication
2.12. Approaches each
individual with care, compassion and sensitivity ensuring that these values are
reflected in all aspects of the role including the management of compliments
and complaints.
Job description
Job responsibilities
This post is part of the Adult Business
Unit Leadership Team and will work collaboratively across the business unit. The
post holder will provide operational leadership and direction by supporting the
integration and transformation of service delivery. The post holder will be
responsible for leading the safe, efficient and effective delivery of care within
the service area, working closely with other clinical professional, and operational
leads, and with partners across out health and care system.
The
post holder will be responsible for developing new and innovative service models
and responding to the needs of our population. The post holder will collaborate
with others to embed a culture that promotes effective and inclusive team
working and promotes staff health and wellbeing
Management
2.1.
Corporately responsible for the operational
delivery of the service and for ensuring the delivery of the clinical pathways
appropriate to field of work
2.2.
Manage the delegated budget for the team and
support the head of service to manage the overall service budget where
appropriate
2.3.
Ensures the effective and efficient use of
resources e.g. staff, supplies to maintain the team establishment and comply
with the service delivery model
2.4.
Responsible for the line management and performance
of a clinical/operational team within a specific service area and within line
management structure specific to service area
2.5.
Delegate, organise and prioritise autonomously
to ensure the safe delivery of the service and making judgements in complex
situations e.g. unexpected service demands
2.6.
Ensures that all team and individual objectives
are clearly defined within the wider Directorate framework and in line with
Trusts objectives, using the appraisal process as a vehicle for this.
2.7.
Takes responsibility for their own and others
health and safety in the working environment.
2.8.
Ability to make highly complex judgements,
including in new or unfamiliar situations by analysing and interpreting a wide
variety of complex information and data sources to compare options and to take
action as appropriate.
2.9.
Deliver information to the team and other
services, teams or agencies using a variety of means
2.10. Promotes
and represents service at a strategic level
2.11. Provides and
receives highly complex, highly sensitive or highly contentious information
where motivational, persuasive, empathetic, negotiating and reassurance skills
are required whilst demonstrating an understanding of barriers to communication
2.12. Approaches each
individual with care, compassion and sensitivity ensuring that these values are
reflected in all aspects of the role including the management of compliments
and complaints.
Person Specification
Qualifications
Essential
- Professional degree or diploma in relevant field or equivalent appropriate experience
- If required, qualification specific to specialist field
- Post graduate learning to Masters level or equivalent
- Appropriate statutory professional body registration (where applicable)
- Must be willing to participate in any relevant training identified to develop skills required to carry out duties
- Maintains a portfolio of CPD in line with regulatory body standards
- Teaching, training or mentorship qualification or experience to an equivalent level
Desirable
- Specific CPD modules relevant to specialist field
- Leadership and management qualification
- Project management qualification
Experience
Essential
- Experience in the specialist area of work
- Experience in operational management including human resource management
- Experience in leading the teaching and training of others in a variety of settings e.g. clinical, academic
Desirable
- Working in community or primary care based teams
- Budget management experience and delivery of savings targets
- Experience of role/service redesign
Skills and Attributes
Essential
- Highly complex analytical and creative problem solving skills in unpredictable situations
- Workload management including delegation of tasks, team leadership and delivery of strategic targets
- Competent IT skills in order to collect and interpret data, present reports and compile presentations in a range of contexts
- Advanced verbal, non-verbal and written communication skills including communicating complex or potentially distressing information to patients / carers and managing conflict when appropriate
- Human resource management skills and techniques
- Change management skills
- Risk assessment skills
- Reflective practice skills able to give clear and effective feedback and support others to develop
Desirable
- Experience of practical application of innovation techniques
- Commissioning and contracting knowledge
KNOWLEDGE & UNDERSTANDING
Essential
- Highly specialist knowledge of professional roles and responsibilities
- Knowledge of corporate responsibility
- Knowledge of business planning and financial management theory
- Advanced knowledge of relevant current issues in health and social care, ethics and innovation and application in practice
- Demonstrates awareness of limits to knowledge base
- Leads the implementation of strategy, clinical governance, service development and quality measures in practice
- Knowledge of specific innovation techniques / initiatives e.g. Productive Community / Ward Series (Leeds Approach)
- Knowledge of current research and / or clinical audit methodology
Desirable
- Experience of practical application of innovation techniques
- Commissioning and contracting knowledge
Person Specification
Qualifications
Essential
- Professional degree or diploma in relevant field or equivalent appropriate experience
- If required, qualification specific to specialist field
- Post graduate learning to Masters level or equivalent
- Appropriate statutory professional body registration (where applicable)
- Must be willing to participate in any relevant training identified to develop skills required to carry out duties
- Maintains a portfolio of CPD in line with regulatory body standards
- Teaching, training or mentorship qualification or experience to an equivalent level
Desirable
- Specific CPD modules relevant to specialist field
- Leadership and management qualification
- Project management qualification
Experience
Essential
- Experience in the specialist area of work
- Experience in operational management including human resource management
- Experience in leading the teaching and training of others in a variety of settings e.g. clinical, academic
Desirable
- Working in community or primary care based teams
- Budget management experience and delivery of savings targets
- Experience of role/service redesign
Skills and Attributes
Essential
- Highly complex analytical and creative problem solving skills in unpredictable situations
- Workload management including delegation of tasks, team leadership and delivery of strategic targets
- Competent IT skills in order to collect and interpret data, present reports and compile presentations in a range of contexts
- Advanced verbal, non-verbal and written communication skills including communicating complex or potentially distressing information to patients / carers and managing conflict when appropriate
- Human resource management skills and techniques
- Change management skills
- Risk assessment skills
- Reflective practice skills able to give clear and effective feedback and support others to develop
Desirable
- Experience of practical application of innovation techniques
- Commissioning and contracting knowledge
KNOWLEDGE & UNDERSTANDING
Essential
- Highly specialist knowledge of professional roles and responsibilities
- Knowledge of corporate responsibility
- Knowledge of business planning and financial management theory
- Advanced knowledge of relevant current issues in health and social care, ethics and innovation and application in practice
- Demonstrates awareness of limits to knowledge base
- Leads the implementation of strategy, clinical governance, service development and quality measures in practice
- Knowledge of specific innovation techniques / initiatives e.g. Productive Community / Ward Series (Leeds Approach)
- Knowledge of current research and / or clinical audit methodology
Desirable
- Experience of practical application of innovation techniques
- Commissioning and contracting knowledge
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
