Job summary
We are looking for someone to join our
team of administrators.
Do you fancy working in environment where no two days are the same and
everyday you make a difference to patient care. If so, this is the job for
you, and we would love you to apply.
This is an exciting and varied role, where you will work alongside a clinical
nurse to help the the service to coordinate our resources to ensure that
patient care is delivered to the highest standards by the nursing team. The
Service is part of a wider multi-disciplinary team and ensures that there is
24/7 nursing care for patients in the community
Main duties of the job
The majority of the role will involve excel spreadsheets and communicating with our Senior Nurse, Senior Administrator and Management Support Officer, as well as key external care providers. You will have experience within an office environment and will have excellent written and verbal communication. You will be competent in all Microsoft packages and need to navigate system one IT system. You will have the ability to work under pressure, solve problems and be able to manage your workload to meet deadlines.
You must hold excellent verbal and non-verbal communications skills as this is part of your role and you will be using telecommunications.
We are a forward thinking, dynamic team that is continuously looking to improve the service we deliver.
The role covers Monday to Sunday 09:00-17:00pm (with half an hour lunch break) including Bank Holidays.
A full tailored induction programme will be supported, and ongoing development encouraged.
We are looking for up to 22.5 hours.
About us
Working for Leeds community Healthcare NHS Trust
Who are we?
Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council.
We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.
Leeds Community Healthcare NHS Trust encourages and supports staff to be vaccinated as this remains the best lines of defence against Covid 19.
Perks of the job
Our benefits
range from generous annual leave to access to NHS discount sites. Here are some
of the most important ones:
- 27-33
days annual leave plus bank holidays
- Highly
regarded NHS Pension Scheme
- A
supportive, structured preceptorship programme for all registered new
starters
- Professional
development opportunities including coaching, training and education
support
- Salary
sacrifice or lease car schemes
- Health
and wellbeing including gym membership, occupational health service and
priority access to mental health services
Job description
Job responsibilities
The post holder will
be a team player and
will
actively contribute to continuous service improvement
activities, including the maintenance and
improvement of quality to
ensure that services
are
delivered with a customer focus.
Key result areas
1.
Responsibility for communication and
relationships
Responsible for delivering
administrative support which requires
face
to face, telephony based and electronic contact
with service
users and other stakeholders, both external and internal to LCH.
Act
as a single point of contact for specific service/services.
Provide signposting advice
to guide colleagues,
service users and other stakeholders , including times when there may be barriers to understanding,
or where the communication could be conceived as complex (i.e. explaining
patient administration operating procedures to people who do not work in that
department.
Communication around sensitive issues such as performance for
supervisees, complaints from the public.
The post holder will engage with a range of stakeholders
both internal and external which may vary dependant on role.
Job description
Job responsibilities
The post holder will
be a team player and
will
actively contribute to continuous service improvement
activities, including the maintenance and
improvement of quality to
ensure that services
are
delivered with a customer focus.
Key result areas
1.
Responsibility for communication and
relationships
Responsible for delivering
administrative support which requires
face
to face, telephony based and electronic contact
with service
users and other stakeholders, both external and internal to LCH.
Act
as a single point of contact for specific service/services.
Provide signposting advice
to guide colleagues,
service users and other stakeholders , including times when there may be barriers to understanding,
or where the communication could be conceived as complex (i.e. explaining
patient administration operating procedures to people who do not work in that
department.
Communication around sensitive issues such as performance for
supervisees, complaints from the public.
The post holder will engage with a range of stakeholders
both internal and external which may vary dependant on role.
Person Specification
Skills and Attributes
Essential
- Proven ability to understand and react appropriately to risks and issues
- Experience of maintaining one or more information systems, managing storage and retrieval of information or records
- Experience of paying attention to detail within tight deadlines whilst dealing with frequent unpredictable interruptions
- Ability to work consistently, methodically and reliably under pressure
- Experience of being a team player with the ability to support and advise others in the performance of their roles as required
Desirable
- Ability to motivate others
- Ability to self-manage
- Ability to meet deadlines
Qualifications
Essential
- NVQ Level 3, Higher National Certificate (HNC) or equivalent experience
- Educated to GCSE level (including English and mathematics) or equivalent practical knowledge and experience
Desirable
- First Aid Certificate
- Managing Safely Certificate
- Fire Warden certified
- Nationally recognised Health and Safety qualification e.g. IOSH
- CMI Level 3 Diploma In management
Experience
Essential
- Sound working knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Access, SharePoint and Microsoft team packages
- Knowledge of the importance of information governance, i.e. maintaining the confidentiality of information, storing information in the right place and making sure information is recorded clearly and accurately
- Knowledge of administrative procedures relating to work area acquired through on the job training
Desirable
- Intermediate level knowledge of Microsoft Office software packages
Person Specification
Skills and Attributes
Essential
- Proven ability to understand and react appropriately to risks and issues
- Experience of maintaining one or more information systems, managing storage and retrieval of information or records
- Experience of paying attention to detail within tight deadlines whilst dealing with frequent unpredictable interruptions
- Ability to work consistently, methodically and reliably under pressure
- Experience of being a team player with the ability to support and advise others in the performance of their roles as required
Desirable
- Ability to motivate others
- Ability to self-manage
- Ability to meet deadlines
Qualifications
Essential
- NVQ Level 3, Higher National Certificate (HNC) or equivalent experience
- Educated to GCSE level (including English and mathematics) or equivalent practical knowledge and experience
Desirable
- First Aid Certificate
- Managing Safely Certificate
- Fire Warden certified
- Nationally recognised Health and Safety qualification e.g. IOSH
- CMI Level 3 Diploma In management
Experience
Essential
- Sound working knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Access, SharePoint and Microsoft team packages
- Knowledge of the importance of information governance, i.e. maintaining the confidentiality of information, storing information in the right place and making sure information is recorded clearly and accurately
- Knowledge of administrative procedures relating to work area acquired through on the job training
Desirable
- Intermediate level knowledge of Microsoft Office software packages
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
