Job summary
Leeds
Mental Wellbeing Service is a busy and unique partnership made up of NHS and
third sector providers, including Leeds Community Healthcare NHS Trust, Leeds
& York Partnership NHS Foundation Trust, Community Links, Northpoint
Wellbeing, Touchstone, Womens Counselling and Therapy Service and Home-Start
Leeds. The service spans the city in face to face and remote approaches to
ensuring that the people and diverse communities of Leeds get the right
psychological support at the right time in the right place.
We have an exciting
opportunity for a Band 5 Operational Support Manager to join our team to
support us with operational changes and service development projects. You will
work closely with the Operational Managers, and Heads of Service, as well as
the partner organisations management and will provide operational support and
leadership within the service.
Main duties of the job
We
are looking for a people person, skilled at delivering results through others;
passionate about mental wellbeing, have a track record of addressing health
inequalities in service delivery and ensuring those who need help the most are
able to access it. As part of this role, we will expect you to support the
operational managers through various projects such as, estates management,
hybrid working, managing purchase orders, and assistance with incident investigation.
You will be able to demonstrate skills in assertiveness, collaborative working,
and flexible positioning. You will be able to demonstrate experience of working
autonomously, as well as being a strong leader able to drive service
improvement and change forward.
About us
Working for Leeds community
Healthcare NHS Trust
Who are we?
Leeds Community
Healthcare provides a range of community-based health services across the whole
city. We treat people in their homes, local health centres and community
hospitals, and work in partnership with other local Trusts, charities and Leeds
City Council.
We have a strong
culture based on deeply-held values, and our focus at all times is on
delivering high quality care to the people of Leeds. In our most recent CQC
evaluation, we were rated "Good", with our Adult Services rated "Outstanding"
for caring.
Leeds
Community Healthcare NHS Trust encourages and supports staff to be vaccinated
as this remains the best lines of defence against Covid 19.
Perks of the job
Our benefits
range from generous annual leave to access to NHS discount sites. Here are some
of the most important ones:
- 27-33
days annual leave plus bank holidays
- Highly
regarded NHS Pension Scheme
- A
supportive, structured preceptorship programme for all registered new
starters
- Professional
development opportunities including coaching, training and education
support
- Salary
sacrifice or lease car schemes
- Health
and wellbeing including gym membership, occupational health service and
priority access to mental health services
Job description
Job responsibilities
The Administration Services Team Leader will take
responsibility for the operation of a section of the administrative service,
acting as line manager for the whole section (supported by Administration and
Business Support Coordinators).
The Administration Services Team Leader will provide
specialist advice to the administrative service in a specialist portfolio area.
The post holder
will be a team
player and
will
actively contribute to continuous service
improvement activities, including
the
maintenance and
improvement of quality to
ensure that services
are
delivered with customer
focus.
Key result areas
1.
Responsibility for communication and
relationships
Responsible for developing
and maintaining relationships through excellent communication, explaining and
justifying a point of view objectively to a broad range of internal and external
stakeholders.
Responsible for
understanding the needs of the internal and external stakeholders and keeping
them in mind and informed when taking actions or making decisions, in an effort
to meet and, where possible, exceed requirements and expectations. .
Ask clarifying questions to
gain a clear understanding of complex information and
convey this information
in a way that can be easily understood by people with
different levels of
knowledge
and understanding about the topic.
Provide effective, direction
and advice to both internal and external stakeholders and colleagues, delivering timely and
accurate information and giving clear explanations where
the
nature of
the
information is potentially complex.
Responsible for maintaining effective communication
with senior managers, ensuring they are made aware of priority issues.
Negotiating compromises where service expectations do not match the level of
service that can be offered.
Job description
Job responsibilities
The Administration Services Team Leader will take
responsibility for the operation of a section of the administrative service,
acting as line manager for the whole section (supported by Administration and
Business Support Coordinators).
The Administration Services Team Leader will provide
specialist advice to the administrative service in a specialist portfolio area.
The post holder
will be a team
player and
will
actively contribute to continuous service
improvement activities, including
the
maintenance and
improvement of quality to
ensure that services
are
delivered with customer
focus.
Key result areas
1.
Responsibility for communication and
relationships
Responsible for developing
and maintaining relationships through excellent communication, explaining and
justifying a point of view objectively to a broad range of internal and external
stakeholders.
Responsible for
understanding the needs of the internal and external stakeholders and keeping
them in mind and informed when taking actions or making decisions, in an effort
to meet and, where possible, exceed requirements and expectations. .
Ask clarifying questions to
gain a clear understanding of complex information and
convey this information
in a way that can be easily understood by people with
different levels of
knowledge
and understanding about the topic.
Provide effective, direction
and advice to both internal and external stakeholders and colleagues, delivering timely and
accurate information and giving clear explanations where
the
nature of
the
information is potentially complex.
Responsible for maintaining effective communication
with senior managers, ensuring they are made aware of priority issues.
Negotiating compromises where service expectations do not match the level of
service that can be offered.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience
Desirable
- Advanced user level of Outlook, Microsoft Word, Excel PowerPoint, Access, SharePoint & Microsoft Team packages
Experience
Essential
- Experience of ordering supplies in line with procurement procedures
- Proven ability and experience of prioritising and organising a large and busy workload
- Proven ability to work flexibly and well under pressure by planning and organising workloads whilst managing multiple tasks simultaneously and efficiently
- Proven experience of negotiating adjustments in timelines and/or scope of work, when appropriate whilst confidently challenging internal/external stakeholders who impact on team deadlines
- Experience of line management of staff
Desirable
- Proven ability and experience of establishing close working relationships with key stakeholders and users across the organisation
- Experience of working in the public sector e.g. NHS
Skills and Attributes
Essential
- Capable of managing own workloads and meeting tight deadlines negotiated with line manager and/or external stakeholders
- Evidence of actively seeking and identifying opportunities to contribute to and achieve goals e.g. procedural improvement and efficient use of resources
- Be interested and positive about what senior managers and the team are trying to achieve
- Remain positive and focused on achieving outcomes despite setbacks
- Take ownership of problems in own area of responsibility
- Excellent verbal and written communication skills at all levels including experience of working and communicating complex matters with directors, senior managers and suppliers
- Ability to work without direct supervision, prioritising work and acting on own initiative where appropriate; pre-empting problems and working to solve them in an appropriate manner
Desirable
- Confident communicator with people from all backgrounds and at all levels
- Proven ability and experience of supporting and providing guidance on all local administration processes, procedures, tools and techniques to managers and their teams
- Proven ability to perform analysis including investigating and documenting issues and solutions
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience
Desirable
- Advanced user level of Outlook, Microsoft Word, Excel PowerPoint, Access, SharePoint & Microsoft Team packages
Experience
Essential
- Experience of ordering supplies in line with procurement procedures
- Proven ability and experience of prioritising and organising a large and busy workload
- Proven ability to work flexibly and well under pressure by planning and organising workloads whilst managing multiple tasks simultaneously and efficiently
- Proven experience of negotiating adjustments in timelines and/or scope of work, when appropriate whilst confidently challenging internal/external stakeholders who impact on team deadlines
- Experience of line management of staff
Desirable
- Proven ability and experience of establishing close working relationships with key stakeholders and users across the organisation
- Experience of working in the public sector e.g. NHS
Skills and Attributes
Essential
- Capable of managing own workloads and meeting tight deadlines negotiated with line manager and/or external stakeholders
- Evidence of actively seeking and identifying opportunities to contribute to and achieve goals e.g. procedural improvement and efficient use of resources
- Be interested and positive about what senior managers and the team are trying to achieve
- Remain positive and focused on achieving outcomes despite setbacks
- Take ownership of problems in own area of responsibility
- Excellent verbal and written communication skills at all levels including experience of working and communicating complex matters with directors, senior managers and suppliers
- Ability to work without direct supervision, prioritising work and acting on own initiative where appropriate; pre-empting problems and working to solve them in an appropriate manner
Desirable
- Confident communicator with people from all backgrounds and at all levels
- Proven ability and experience of supporting and providing guidance on all local administration processes, procedures, tools and techniques to managers and their teams
- Proven ability to perform analysis including investigating and documenting issues and solutions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
