Quality Improvement Partner (ODI)

Job description

Job responsibilities

Key Working Relationships

• Leeds Community Healthcare - Corporate teams: Business Logistics Team, Business Intelligence, Research, QPD, Finance, HR etc.
• Leeds Community Healthcare - Patient Safety, Patient Engagement Team, carers and patients
• Leeds Community Healthcare leadership Teams, Business Unit Teams, clinical teams and services
• Staff networks - BAME, Rainbow Ambassadors etc.
• Key system partners including Leeds City Council, GP Confed, Third sector groups and representatives
• Acute and Mental Health Trust managers and clinical staff
• The Improvement Academy, local and regional QI networks/coaching networks

.

Key Responsibilities

Facilitation of continuous quality improvement using 1:1/team coaching model of delivery

Utilises specialised knowledge and experience of improvement and staff engagement/OD methodologies to foster a culture of continuous quality improvement; identifying, implementing and learning from improvements through success and failure always with respect for people.

Provides and receives complex, sensitive or contentious information where motivational, persuasive, empathetic, negotiating and reassurance skills are required demonstrating an understanding of human responses to change, and using change management skills.

The post holder will support services/teams/staff and leaders throughout the organisation in the delivery of patient centred improvement.

The post holder will identify and engage key people in managing change, which will lead to measurable improvements in service.

The post holder will work closely with other OD&I colleagues to support staff engagement/ human factors involved in improvement work.

The post holder will facilitate services to help them to diagnose and understand areas where improvements need to be made using individual/team coaching tools and techniques.

The post holder will, facilitate and support the activities of project/programme teams, ensuring objective and measurable outcomes are agreed.

The post holder will facilitate often complex group working which will include (but is not limited to): chairing relevant meetings, facilitation of team approaches such as process mapping, cause and effect analysis, capacity and demand analysis, building and enabling creative thinking and the use of other quality improvement tools and techniques.

The post holder will support services to understand and use their data effectively by analysing and interpreting data to enable them to diagnose problems, support and facilitate teams to generate possible solutions to those problems and evaluate their effectiveness.

The post holder will identify training needs of individuals and groups to support organisational development and quality improvement sustainability.

The post holder will support the design and delivery of bespoke quality improvement training in response to service need.

The post holder will promote and embed continuous quality improvement and the Organisational Development & Improvement team offer, in their day to day role and through QI training and development sessions.

Supports the Making Stuff Better campaign (see attached information) by: actively promoting it, signposting improvement stories through day to day work and supporting staff with entries to the campaign.

Takes every opportunity to share and learn with colleagues building and developing connections to share and spread improvements, ideas, knowledge and learning.

Seeks out and brings inspiring, thought provoking ideas, improvements, concepts and knowledge from outside that may be of benefit to LCH.

Supports staff members to progress and share their ideas through internal and external channels (e.g. MSB campaign, award applications).

In order to do this the post holder will need to demonstrate the following: Leadership Ensures that a professional approach is maintained at all time, thereby acting as a role model to all staff. Provides a leadership style which is underpinned by strongly held values around equality, diversity and openness; effectively builds and maintains relationships with key individuals across the organisation. Clearly articulates the purpose and rationale for projects, securing engagement and commitment to the outcomes. Demonstrates leadership and innovation in contexts which are unfamiliar, complex, and unpredictable that require solving problems involving many interacting factors. Demonstrates the ability to delegate, organise and prioritise workload to ensure the effective delivery of the project, making judgements in complex situations. Demonstrates initiative and creativity inspiring others to be positive in their contribution to continuous improvement. Takes responsibility for their own and others health and safety in the working environment. Learning and Development Undertakes any training required to develop and maintain their proficiency in response to changes in service delivery or new and emerging techniques and demonstrate competence within professional body requirements Evaluates own practice and identifies areas of development by setting appropriate objectives via appraisal Supports delivery of specialist Improvement training programmes within team and to other services, teams or agencies Provides advice related to service improvement and associated specific areas of responsibility to other practitioners, agencies and individuals Supports the learning and development of others including students and trainees

Partnership and Team Working Attend and contribute to continuous quality improvement share and learn activities as appropriate. Ensure the appropriate participation of local people in LCHs approach to continuous quality improvement when and wherever possible. Develop and implement stakeholder engagement within all improvement activities, ensuring that all stakeholders are represented and engaged. Maintain an awareness of service development and other improvement activities across Leeds Community Healthcare and the wider Health and Social care Economy to ensure delegated projects complement the organisations approach to continuous quality improvement. Actively develops and maintains effective clinical and corporate working relationships both within and outside the Trust including with other agencies Explores the potential for collaborative working and takes opportunities to initiate and sustain such relationships in order to improve service delivery Actively contributes to relevant projects within the organisations transformation programmes Contributes to development of the OD&I team including team culture, team functions and team processes Innovation and Quality Ensures that service user and carer experience is core to all service improvement projects and programmes securing effective and appropriate engagement throughout Identifies and escalates risks within allocated service improvement projects through the deployment of effective risk and issue management tools Contributes towards and role models the behaviours required to develop a culture of continuous improvement and innovation to deliver our vision of best possible care Adheres to policies relevant to service area and ensures team members are aware of policy requirements

Communication Skills Establish and maintain effective working relationships with all stakeholders involved in the provision of care and work constructively with individuals and teams to ensure that the goals of continuous quality improvement are well understood. To work in partnership with service managers and clinical leads to ensure that the organisations improvement objectives and priorities are shared and agreed to secure clinical and wider engagement across the system. To support leaders and teams utilising a coaching approach, asking coaching questions and where appropriate championing the use of coaching tools and techniques.

Person Specification

Experience

Essential

• Experience of delivery of successful service improvements
• Experience of using Quality Improvement methodology and key improvement tools and techniques
• Experience of working in a management/senior clinical role
• Experience of working in a multi-disciplinary team
• Experience of working with teams and supporting their development
• Experience of managing groups/Stakeholders in conflict
• Experience of delivering through others outside of own management control
• Experience of analysing and interpreting data as part of a diagnostic process within improvement projects

Desirable

• Project management experience
• Experience of working across organisations
• Experience of change management
• Experience of staff and patient engagement
• Experience of Organisational Development methodologies ie human factors/behavioural change

Qualifications

Essential

• Educated to post graduate level or equivalent experience in a clinical, management or quality improvement field
• Evidence of commitment to learning, development and continuous improvement
• Willingness to undertake and obtain an accredited coaching qualification

Desirable

• Project management qualification or willing to work towards
• ILM level 5 in Coaching or similar training and equivalent experience

DISPOSITION, ADJUSTMENT & ATTITUDE

Essential

• Working knowledge of modern NHS including key policies and priorities.
• Understanding of Innovation and Improvement theory; including lean methodology
• Excellent interpersonal and communication skills with ability to influence and negotiate
• Effective networking skills
• Skills in change management
• Excellent facilitation skills ability to engage, influence and motivate others.
• Negotiating and influencing skills
• Evidence of ability to deliver to tight and challenging deadlines
• Excellent interpersonal and communication skills with ability to influence and negotiate
• Effective networking skills
• Skills in change management
• Excellent facilitation skills ability to engage, influence and motivate others.
• Negotiating and influencing skills
• Evidence of ability to deliver to tight and challenging deadlines
• Ability to work flexibly, handle multiple pieces of work and prioritise effectively
• Demonstrate ability to understand and use information in a constructive and challenging manner, demonstrating a commitment to an evidence based approach.
• Commitment and ability to involve patients, public and frontline services in shaping and quality assuring services they receive
• Education and training skills
• Excellent presentation skills
• Logical approach to project management
• Good problem solving & analytical skills
• Computer literate (e.g. spreadsheets, word, presentations)
• Political astuteness

Desirable

• Group and individual coaching skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Community Healthcare NHS Trust

Address

Building 3 White Rose Park

Millshaw Park Lane

Leeds

LS11 0DL

Employer's website

https://www.leedscommunityhealthcare.nhs.uk/join-our-team1/ (Opens in a new tab)