Business Change Lead

Job description

Job responsibilities

The Business Change Lead will be responsible for the operational running for the administrative services within a department, acting as line manager for all direct reports and monitoring of budgetary issues. The expectation is the post holder will operate at a high level dealing with a range of complex issues and situations for most of the times.

The Business Change Lead will also deputise for the Administration Services Manager. The post holder will be a team player and will actively contribute to continuous service improvement activities, including the maintenance and improvement of quality to ensure that services are delivered with a key results area.

Key result areas

1. Responsibility for communication and relationships

Identify key internal and external contacts at a range of levels, to understand their needs and manage their expectations, building a network of key stakeholders to share information and achieve results

Develop, influence and maintain effective and credible relationships with colleagues and internal senior management to enable the effective management of key aspects relevant to the assignment

Participate in discussions with stakeholders on a regular basis to review processes and requirements within role and wider business area to identify and implement changes which improve efficiency.

Negotiate with key stakeholders to agree required levels of reporting, communication and capture the outcome in regards to the service level agreements, using persuasive skills to ensure the service/services achieve the best outcome for their service users.

Manage the requirements and requests of different stakeholders through the development, communication and execution of repeatable processes.

Provide effective consultancy, direction and advice to stakeholders and colleagues, delivering timely and accurate information and giving clear explanations where the nature of the information is potentially complex

Deliver bad news to internal and external stakeholders when necessary (e.g. when approval of a request is delayed or rejected)

Resolve complex and or sensitive enquiries from staff and external stakeholders promptly and providing a timely response to emails and external enquiries.

Present complex and technical information clearly and concisely, adapting communication style to meet the needs of a variety of audiences

Provide reports and presentations to senior forums as determined by assignment, engaging in discussion, negotiation and exerting influence when required

Understand the impact and the rationale of relevant LCH/national changes that effect the whole organisation, persuading, motivating and influencing others to resolve the issues that may create substantial barriers to their acceptance

Negotiate adjustments in timelines and/or scope of work, when appropriate, with colleagues, to achieve a win-win outcome.

Exercise a high degree of confidentiality as required by the role, maintaining the integrity of investigations, budgets and reporting

Encourage collaborative team working within own team and across the directorate. Engendering a relationship of trust by providing and maintaining communication channels which can operate effectively across a diversely located team where necessary. Ensure feedback on issues is constructive and supports ongoing development

Positively represent the directorate and ensure a cohesive cross organisation process through working collaboratively with key stakeholders.

The post holder will engage with a range of stakeholders both internal and external which may vary dependent on role.

Person Specification

Qualifications

Essential

• Professional qualification in relevant field or equivalent experience

Desirable

• PRINCE2 Project Management Qualification or equivalent

Experience

Essential

• Significant experience in project management
• Significant experience of developing effective documentation to support management reporting
• Advanced level user of Microsoft Office products (Excel, Word, PowerPoint, Access, SharePoint, MS Teams and Outlook
• Experience of working with team to implement change

Desirable

• Experience of working with frontline teams within healthcare organisations

ATTITUDE & BEHAVIOUR

Essential

• Able to work as part of a team, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate appreciating the value of diversity in the workplace
• Able to develop, establish and maintain positive relationships with others both internal and external to the organisation and with patients and their carers
• Highly motivated and reliable, driven to create sustainable change
• Able to work under pressure, dealing with peaks and troughs in workload
• Highly motivated and reliable
• Demonstrates values consistent with those of the Trust
• Has a strong degree of personal integrity; able to adhere to standards of conduct based on a culture of equality and fairness

Skills and Attributes

Essential

• Demonstrable skills in planning, monitoring and controlling projects.
• Analytical and creative problem solving skills.
• Effective communication and interpersonal skills.
• Action orientated with a keen interest in improvement and innovation.
• Able to develop, establish and maintain positive relationships with others.
• Advanced verbal, non-verbal and written communication skills.
• Competent IT skills in order to collect and interpret data, present reports and compile presentations in a range of contexts.
• Able to research, understand and evaluate evidence in order to contribute to service development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Community Healthcare NHS Trust

Address

Stockdale House (interim), White Rose Park from 21 August 2023

Building 3, White Rose Park, Millshaw Park Lane

Leeds

LS11 0DL

Employer's website

https://www.leedscommunityhealthcare.nhs.uk/join-our-team1/ (Opens in a new tab)