Business Analyst

Job description

Job responsibilities

1. Specific Requirements

1.1. Interpret business processes and requirements associated with systems and services

1.2. Document requirements including business, functional, non-functional, implementation and reporting

1.3. Engage with all stakeholders to identify requirements using a variety of methods, i.e. brainstorming, document analysis and process mapping, documenting their requirements and translating these into functional specifications

1.4. As required, participate in Integration Testing, User Acceptance Testing (UAT) and Functionality Testing

1.5. Provide support for training when implementing process changes

1.6. Provide and receive complex, sensitive or contentious information to a wide range of stakeholders where motivational, persuasive, empathetic and negotiating skills are required, whilst demonstrating an understanding of barriers to communication.

1.7. Provide expert best practice advice, direction and support for senior managers and other stakeholder

1.8. Contributes towards the development of project plans

1.9. Leads on the development of analytical methodologies used across a project lifecycle

1.10. Has a sound understanding of the project delivery lifecycle and will be able to speak confidently about the detail of business analysis activities across the project lifecycle

1.11. Able to create and maintain documentation to support business analysis activity

1.12. Practical experience of applying requirements management techniques to facilitate the delivery of pragmatic solutions

1.13. Demonstrate self-motivation, pragmatism and a focus on the delivery of business benefits

1.14. Critically evaluate information from multiple sources and extract pertinent detail to ensure a comprehensive understanding is reached

1.15. Self-motivated and self-directed in relation to planning and carrying out activities

1.16. Able to perform work that requires sustained periods of concentration.

2. Leadership

2.2. Ensures that a professional service and image is maintained at all times, thereby acting as a role model to all staff.

2.3. Provides a leadership style which is underpinned by strongly held values around equality, diversity and openness; effectively builds and maintains relationships with direct reportee(s) and other key individuals across the organisation.

2.4. Promotes diversity and equality by example through all aspects of their behaviour.

2.5. Demonstrates leadership in everyday practice through identifying creative and innovative solutions, engaging in leadership development appropriate to level and encouraging development as part of the team.

2.6. In the absence of senior managers, the postholder will be able to delegate, organise and prioritise to ensure safe delivery of the service.

2.7. Inspires others to be positive in their support of continuous improvement.

2.8. Ensures that individual objectives are clearly defined within the wider Directorate framework and in line with Trusts objectives, using the appraisal process as a vehicle for this.

2.9. Takes responsibility for their own and others health and safety in the working environment.

3. Learning and Development

3.1. Undertakes any training required to develop or maintain their proficiency within the service area and demonstrates competence within professional requirements.

3.2. Evaluates own practice and identifies areas of development by setting appropriate objectives via the appraisal process.

3.3. Is committed to delivering and sharing learning opportunities with students, team members and other agencies in order to develop self and others.

4. Partnership and Team Working

4.2. Responsible for communicating information to the team, providing advice and support as necessary. This can be challenging and complex in its content i.e. Implementing organisational and/or services changes.

4.3. Explores the potential for collaborative working and takes opportunities to initiate and sustain such relationships.

4.4. Responsible for investigation of complaints within own area if necessary. Working with internal and external service users in line with Trust policy and guidelines.

4.5. Actively contributes to the multi-disciplinary team supporting the service user including communication with external providers and other agencies; acting as a credible source of information for other agencies/professionals involved as required.

5. Innovation and Quality

5.1. Works with managers and colleagues to continually improve the quality of service delivery within the overall organisational governance frameworks and corporate objectives.

5.2. Works with managers and colleagues to identify, manage and minimise risks within the overall organisational risk management frameworks. This includes understanding and applying knowledge of support role in safeguarding and incident management. Reporting and investigation of incidents using the Datix system within agreed service area.

5.3. Acts as an advocate for service users recognising the boundaries of their knowledge; liaising and signposting on to other services/agencies as required.

5.4. Ensures that service user experience is core to all service development gaining support from the appropriate teams as required.

In addition to these functions the post holder is expected to:

In agreement with their line manager carries out such other duties as may be reasonably expected in accordance with the grade of the post.

Person Specification

Qualifications

Essential

• Business analyst qualification, training and/or experience. Must be willing to participate in any relevant training identified to develop skills required to carry out duties.

Desirable

• Recognised project management methodology qualification or experience.

Experience

Essential

• Significant experience of providing business analytical support as part of a large, complex project/programme Proven ability and experience of identifying, analysing and assessing alternative and improved approaches, which offer clear benefits to business activity with an ability to challenge any part of business activity in a constructive and credible manner. Experience of analysing and documenting complex business processes and requirements gathering within a large cross-functional programme. Experience of process mapping and design and the creation and management of associated documentation. Significant experience of analysing stakeholder objectives and the underlying issues arising from investigations into business requirements and problems and identifying options.

Desirable

• Experience of working within the NHS. Experience of working with third party suppliers to the public sector

Skills and Attributes

Essential

• Ability to analyse complex information requiring interpretation in order to meet business requirement e.g. staff data on training, skills and competencies. Effective interpersonal and communications skills with the ability to produce clear and concise communications and to provide contentious information to staff groups and to communicate business sensitive information to internal staff. Ability to work without direct supervision, prioritising work and acting on own initiative where appropriate; pre-empting problems and working to solve them in an appropriate manner.

Desirable

• Appropriate level of IT skills in order to collect and interpret data, present reports and compile presentations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Community Healthcare NHS Trust

Address

Building 3 White Rose Park

Millshaw Park Lane

Leeds

LS11 0DL

Employer's website

https://www.leedscommunityhealthcare.nhs.uk/join-our-team1/ (Opens in a new tab)