Leeds Community Healthcare NHS Trust

Care Quality Manager

Information:

This job is now closed

Job summary

The post holder will be responsible for the investigation of patient safety incidents within their defined Neighbourhood area, working with the Clinical Team Managers to share and embed learning following incident investigations

The Adult Business Unit delivers a portfolio of services that aim to improve outcomes with people and maximise access to services through integrated working. The Adult Business Unit delivers care to support people to live independently in their home through a variety of different care provisions and settings. Our services also contribute to reducing avoidable admissions to hospital and reducing the length of stay in hospital.

The Adult Business Unit provides community nursing and therapy services for patients aged 16 and over whose health needs are best met by community-based nursing and therapy services. Many of our services operate 24/7, 365 days per year.

Main duties of the job

Investigation of patient safety incidents, working with the Clinical Team Managers to share and embed learning following incident investigations.

The post holder will require a high level of collaboration with the Clinical Governance Team.

The post holder will work to organisational, professional, and regulatory body codes, standards and guidance at all times ensuring that their practice is grounded in evidence based theoretical and practical knowledge. They will be responsible for supporting new and innovative service developments within their sphere of practice responding to emerging knowledge and techniques.

About us

Working for Leeds community Healthcare NHS Trust

Who are we?

Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council.

We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.

Leeds Community Healthcare NHS Trust encourages and supports staff to be vaccinated as this remains the best lines of defence against Covid 19.

Perks of the job

Our benefits range from generous annual leave to access to NHS discount sites. Here are some of the most important ones:

27-33 days annual leave plus bank holidays

Highly regarded NHS Pension Scheme

A supportive, structured preceptorship programme for all registered new starters

Professional development opportunities including coaching, training and education support

Salary sacrifice or lease car schemes

Health and wellbeing including gym membership, occupational health service and priority access to mental health services.

Details

Date posted

24 August 2023

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9833-GS-AS-562-23

Job locations

North Neighbourhood Team

Rutland Lodge

Leeds

LS7 3DR


West Neighbourhood Team

Armley Health Centre

Leeds

LS12 3HD


South Neighbourhood Team

Middleton Health Centre

Leeds

LS10 4HT


Job description

Job responsibilities

The post holder will be responsible for delivering and leading highly specialist clinical care to their own caseload and service within their speciality area. In doing so, they will assess, plan, deliver and evaluate patient centred programmes of care ensuring that they practice within their sphere of competence and knowledge. The post holder will work to professional and regulatory body codes, standards and guidance at all times ensuring that their practice is grounded in evidence based theoretical and practical knowledge. They will be responsible for developing new and innovative clinical practices responding to emerging knowledge and techniques and working with other services where appropriate to make improvements.

Key Responsibilities

1. Clinical

1.1.Utilises highly developed specialised knowledge covering a range of procedures and underpinned by relevant broad based knowledge, experience and competence

1.2.Where appropriate to service delivery, demonstrates highly developed physical skills requiring accuracy and dexterity e.g. moving and handling techniques, clinical procedures, diagnostic tests

1.3.Demonstrates independent practice responding to social, scientific, clinical and ethical issues which are encountered

1.4.Makes complex judgements requiring analysis, interpretation and comparison of options by integrating complex knowledge sources in new and/or unfamiliar contexts

1.5.Responsible for clinical pathways appropriate to field of work

1.6.Engages and actively involves the individual and, if appropriate, their family/carer, in the assessment, planning, implementation and evaluation of programmes of treatment and/or care by using person-centred techniques to promote a culture of self care and empowerment

1.7.Works to standards of proficiency identified by their professional and regulatory bodies performing clinical treatments/procedures to a highly specialist standard

1.8.Prioritises their own workload and that of the wider team within agreed objectives deciding when to refer to others as appropriate.

1.9.Provides and receives complex, sensitive or contentious information where motivational, persuasive, empathetic, negotiating and reassurance skills are required whilst demonstrating an understanding of barriers to communication

1.10. Approaches each individual with care, compassion and sensitivity ensuring that these values are reflected in all aspects of role including the management of complaints and compliments.

1.11. To comply with the organisations Infection Prevention and Control requirements, including bare below the elbows dress code for staff with a direct care delivery role

Job description

Job responsibilities

The post holder will be responsible for delivering and leading highly specialist clinical care to their own caseload and service within their speciality area. In doing so, they will assess, plan, deliver and evaluate patient centred programmes of care ensuring that they practice within their sphere of competence and knowledge. The post holder will work to professional and regulatory body codes, standards and guidance at all times ensuring that their practice is grounded in evidence based theoretical and practical knowledge. They will be responsible for developing new and innovative clinical practices responding to emerging knowledge and techniques and working with other services where appropriate to make improvements.

Key Responsibilities

1. Clinical

1.1.Utilises highly developed specialised knowledge covering a range of procedures and underpinned by relevant broad based knowledge, experience and competence

1.2.Where appropriate to service delivery, demonstrates highly developed physical skills requiring accuracy and dexterity e.g. moving and handling techniques, clinical procedures, diagnostic tests

1.3.Demonstrates independent practice responding to social, scientific, clinical and ethical issues which are encountered

1.4.Makes complex judgements requiring analysis, interpretation and comparison of options by integrating complex knowledge sources in new and/or unfamiliar contexts

1.5.Responsible for clinical pathways appropriate to field of work

1.6.Engages and actively involves the individual and, if appropriate, their family/carer, in the assessment, planning, implementation and evaluation of programmes of treatment and/or care by using person-centred techniques to promote a culture of self care and empowerment

1.7.Works to standards of proficiency identified by their professional and regulatory bodies performing clinical treatments/procedures to a highly specialist standard

1.8.Prioritises their own workload and that of the wider team within agreed objectives deciding when to refer to others as appropriate.

1.9.Provides and receives complex, sensitive or contentious information where motivational, persuasive, empathetic, negotiating and reassurance skills are required whilst demonstrating an understanding of barriers to communication

1.10. Approaches each individual with care, compassion and sensitivity ensuring that these values are reflected in all aspects of role including the management of complaints and compliments.

1.11. To comply with the organisations Infection Prevention and Control requirements, including bare below the elbows dress code for staff with a direct care delivery role

Person Specification

Qualifications

Essential

  • Professional degree or diploma in relevant field.
  • If required, qualification specific to specialist field.
  • Post graduate learning to masters level or equivalent.
  • Appropriate statutory professional body registration NMC.
  • Must be willing to participate in any relevant training identified to develop skills required to carry out duties.
  • Maintains a portfolio of CPD in line with regulatory body standards.

Desirable

  • Specific CPD modules relevant to specialist field.
  • Leadership and/or management qualification.
  • Teaching, training or mentorship qualification or experience to an equivalent level.
  • Serious Investigation / Root Cause Analysis Training.

Experience

Essential

  • Experience in completing complex investigations, liaising with all involved, developing and completing action plans.
  • Experience in completing Duty of Candour.
  • Experience in relevant clinical field.
  • Experience in the management and supervision of staff.
  • Experience of analysing data, writing reports, and presenting to various groups.
  • Experience of leadership and team building in practice
  • Experience of working with Datix System.

Desirable

  • Working in community or primary care-based teams.
  • Experience of change management.
  • Experience of practical application of improvement and innovation techniques.

Skills and Attributes

Essential

  • Theoretical and clinical knowledge appropriate to service area and profession.
  • Highly developed knowledge of relevant current issues in health and social care.
  • Demonstrates awareness of limits to knowledge base.
  • Knowledge of clinical governance principles, standards, and quality measures.
  • Knowledge of specific innovation techniques / initiatives e.g., Productive Community / Ward Series (Leeds Approach).
  • Knowledge of current research methodology.

Desirable

  • Evidence of research projects and/or clinical audit relevant to clinical area.
  • Knowledge of people governance policies and procedures.

Practical & Intellectual Skills

Essential

  • Competent IT skills in order to collect and interpret data, present reports and compile presentations in a range of contexts.
  • Change management skills.
  • Advanced verbal, non-verbal and written communication skills including communicating complex or potentially distressing information to patients / carers, staff, and wider audiences.
  • Risk assessment and conflict management skills.
  • Reflective practice skills able to give clear and effective feedback and support others to develop.
  • Highly complex analytical and creative problem solving skills in unpredictable situations.
  • Workload management including delegation of tasks and team leadership.
  • Develop and lead clinical audit within clinical area.
  • Lead / contribute to research activities relevant to clinical area.
Person Specification

Qualifications

Essential

  • Professional degree or diploma in relevant field.
  • If required, qualification specific to specialist field.
  • Post graduate learning to masters level or equivalent.
  • Appropriate statutory professional body registration NMC.
  • Must be willing to participate in any relevant training identified to develop skills required to carry out duties.
  • Maintains a portfolio of CPD in line with regulatory body standards.

Desirable

  • Specific CPD modules relevant to specialist field.
  • Leadership and/or management qualification.
  • Teaching, training or mentorship qualification or experience to an equivalent level.
  • Serious Investigation / Root Cause Analysis Training.

Experience

Essential

  • Experience in completing complex investigations, liaising with all involved, developing and completing action plans.
  • Experience in completing Duty of Candour.
  • Experience in relevant clinical field.
  • Experience in the management and supervision of staff.
  • Experience of analysing data, writing reports, and presenting to various groups.
  • Experience of leadership and team building in practice
  • Experience of working with Datix System.

Desirable

  • Working in community or primary care-based teams.
  • Experience of change management.
  • Experience of practical application of improvement and innovation techniques.

Skills and Attributes

Essential

  • Theoretical and clinical knowledge appropriate to service area and profession.
  • Highly developed knowledge of relevant current issues in health and social care.
  • Demonstrates awareness of limits to knowledge base.
  • Knowledge of clinical governance principles, standards, and quality measures.
  • Knowledge of specific innovation techniques / initiatives e.g., Productive Community / Ward Series (Leeds Approach).
  • Knowledge of current research methodology.

Desirable

  • Evidence of research projects and/or clinical audit relevant to clinical area.
  • Knowledge of people governance policies and procedures.

Practical & Intellectual Skills

Essential

  • Competent IT skills in order to collect and interpret data, present reports and compile presentations in a range of contexts.
  • Change management skills.
  • Advanced verbal, non-verbal and written communication skills including communicating complex or potentially distressing information to patients / carers, staff, and wider audiences.
  • Risk assessment and conflict management skills.
  • Reflective practice skills able to give clear and effective feedback and support others to develop.
  • Highly complex analytical and creative problem solving skills in unpredictable situations.
  • Workload management including delegation of tasks and team leadership.
  • Develop and lead clinical audit within clinical area.
  • Lead / contribute to research activities relevant to clinical area.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Leeds Community Healthcare NHS Trust

Address

North Neighbourhood Team

Rutland Lodge

Leeds

LS7 3DR


Employer's website

https://www.leedscommunityhealthcare.nhs.uk/join-our-team1/ (Opens in a new tab)


Employer details

Employer name

Leeds Community Healthcare NHS Trust

Address

North Neighbourhood Team

Rutland Lodge

Leeds

LS7 3DR


Employer's website

https://www.leedscommunityhealthcare.nhs.uk/join-our-team1/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

ABU Quality Development Facilitator

Gillian Armstrong

g.armstrong@nhs.net

Details

Date posted

24 August 2023

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9833-GS-AS-562-23

Job locations

North Neighbourhood Team

Rutland Lodge

Leeds

LS7 3DR


West Neighbourhood Team

Armley Health Centre

Leeds

LS12 3HD


South Neighbourhood Team

Middleton Health Centre

Leeds

LS10 4HT


Supporting documents

Privacy notice

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