Job summary
Working
for LCH in a secure environment is very different from anything you have done
before, We work as a community within a community and provide all services
including nursing, GP, Pharmacy, Dentist, Optician, CHAMs, Substance Misuse,
Health Promotion and Physiotherapy.
As part of a small Admin team you would be required to support all these
services, whilst supporting the management team. Your days will be varied and
interesting and you will have opportunity to be part of the service
development, through small projects.
Our Admin team is integrated within our teams sharing the open plan office,
actively involved in lunch time handover and the point of contact for HMP
service.
Main duties of the job
Day
to day work includes.
Systmone management
Management of ledgers
Responding to tasks
Dealing with phone calls
Referrals to hospitals
Oracle ordering
Supporting IT maintenance
Induction of new staff paperwork
Smart card management
Reports
Meeting Minutes
Subject Access Requests
Liaising with HMP Service
Full training will be given if required.
About us
Leeds Community
Healthcare provides a range of community-based health services across the whole
city. We treat people in their homes, local health centres and community
hospitals, and work in partnership with other local Trusts, charities and Leeds
City Council.
We have a strong
culture based on deeply-held values, and our focus at all times is on
delivering high quality care to the people of Leeds. In our most recent CQC
evaluation, we were rated "Good", with our Adult Services rated "Outstanding"
for caring.
Leeds
Community Healthcare NHS Trust encourages and supports staff to be vaccinated
as this remains the best lines of defence against Covid 19.
Job description
Job responsibilities
The post holder will
be a team player and
will
actively contribute to continuous service improvement
activities, including the maintenance and
improvement of quality to
ensure that services
are
delivered with a customer focus.
Key result areas
1.
Responsibility for communication and
relationships
Responsible for delivering
administrative support which requires
face
to face, telephony based and electronic contact
with service
users and other stakeholders, both external and internal to LCH.
Act
as a single point of contact for specific service/services.
Provide signposting advice
to guide colleagues,
service users and other stakeholders , including times when there may be barriers to understanding,
or where the communication could be conceived as complex (i.e. explaining
patient administration operating procedures to people who do not work in that
department.
Communication around sensitive issues such as performance for
supervisees, complaints from the public.
The post holder will engage with a range of stakeholders
both internal and external which may vary dependant on role.
Job description
Job responsibilities
The post holder will
be a team player and
will
actively contribute to continuous service improvement
activities, including the maintenance and
improvement of quality to
ensure that services
are
delivered with a customer focus.
Key result areas
1.
Responsibility for communication and
relationships
Responsible for delivering
administrative support which requires
face
to face, telephony based and electronic contact
with service
users and other stakeholders, both external and internal to LCH.
Act
as a single point of contact for specific service/services.
Provide signposting advice
to guide colleagues,
service users and other stakeholders , including times when there may be barriers to understanding,
or where the communication could be conceived as complex (i.e. explaining
patient administration operating procedures to people who do not work in that
department.
Communication around sensitive issues such as performance for
supervisees, complaints from the public.
The post holder will engage with a range of stakeholders
both internal and external which may vary dependant on role.
Person Specification
Qualifications
Essential
- Level 2 IT skills i.e. OCR (formerly RSA) or equivalent experience.
Desirable
- Must be willing to participate in any relevant training identified to develop skills required to carry out duties
Experience
Essential
- Awareness of data protection and confidentiality
- Ability to organise and plan to meet deadlines and manage time effectively.
- Competent in the use of Microsoft office packages
- Able to work as part of a team, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate.
- Positive attitude to dealing with change; flexible and adaptable, willing to change and accept change and to explore new ways of doing things and approaches
Desirable
- Systemone experience.
- Able to work under pressure, dealing with peaks and troughs in workload.
Person Specification
Qualifications
Essential
- Level 2 IT skills i.e. OCR (formerly RSA) or equivalent experience.
Desirable
- Must be willing to participate in any relevant training identified to develop skills required to carry out duties
Experience
Essential
- Awareness of data protection and confidentiality
- Ability to organise and plan to meet deadlines and manage time effectively.
- Competent in the use of Microsoft office packages
- Able to work as part of a team, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate.
- Positive attitude to dealing with change; flexible and adaptable, willing to change and accept change and to explore new ways of doing things and approaches
Desirable
- Systemone experience.
- Able to work under pressure, dealing with peaks and troughs in workload.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
