Neighbourhood Admin Coordinator

Job description

Job responsibilities

The Administration and Business Support Coordinator will be the day-to-day manager for a number of administrative staff, carrying out some line management responsibilities and sometimes holding a delegated budget

The post holder will be a team player and will actively contribute to continuous service improvement activities, including the maintenance and improvement of quality to ensure that services are delivered with a customer focus.

Key result areas

1. Responsibility for communication and relationships

Regularly communicate with a range of stakeholders via telephone and email, to support delivery of service.

Maintain effective liaison with stakeholders and manage enquiries through to resolution ensuring they are kept informed of progress.

Be aware of service users and stakeholders needs through regular communication and updates.

Effectively and efficiently deal with staff who have raised service issues, ensuring that they are understood and accurately documented, demonstrating the use of initiative where appropriate.

Provide updates and solutions as issues progress, e.g. audit outcomes.

Provide assistance and ongoing support to staff.

Be a focal point for team communications and co-ordination with other business support functions within LCH.

Work with stakeholders to ensure smooth delivery of services, negotiating where issues arise to gain resolutions, and managing the day-to-day relationships.

Handle sensitive information in a confidential manner and ensure accuracy in all documentation that is communicated to all parties.

The post holder will engage with a range of stakeholders both internal and external which may vary dependant role.

Person Specification

Qualifications

Essential

• Educated to GCSE level (including English and Mathematics) OR equivalent practical knowledge and experience

Desirable

• First Aid Certificate
• Managing Safely Certificate
• Fire Warden
• Chartered Management Institute Level 2

Experience

Essential

• Sound working knowledge of Microsoft Office including Outlook, Word, Excel, PowerPoint, Access, SharePoint and Microsoft team packages
• Knowledge of the importance of information governance, i.e. maintaining the confidentiality of information, storing information in the right place and making sure information is recorded clearly and accurately
• Knowledge of the Data Protection Act

Skills and Attributes

Essential

• Operational Delivery Management
• Experience of retrieving information from various systems/applications
• Ability to adapt to new changes implemented to the organisation such as incorporating new supplier systems as released
• Ability to work consistently, methodically and reliably under pressure
• Team player with the ability to support others in the performance of their roles as required
• Planning and Resource Management
• Proven ability to understand and react appropriately to risks and issues
• Delivering attention to detail within tight deadlines with frequent interruptions
• Decision-making
• Ability to identify and implement improvements to the service processes
• Ability to undertake surveys or audits as necessary
• Communication
• Experience of contributing to a Reception function
• Good verbal and written skills taking into account barriers to
• Understanding, using diplomacy to deal with customers who misunderstand or breach procedures

Employer details

Employer name

Leeds Community Healthcare NHS Trust

Address

Unit 2

Killingbeck Court

Leeds

LS14 6FD

Employer's website

https://www.leedscommunityhealthcare.nhs.uk/join-our-team1/ (Opens in a new tab)