Job summary
Are you looking for a new challenge in a community Health and
Social Care environment? If so, this could be the role for you! The
Neighbourhood Team Coordinator role is there to coordinate patient care and the
patient journey. You will build relationships with and support Local Care
Partnerships, contribute to local working relationships between different
disciplines - GPs, Pharmacists, care home managers, public health, Adult Social
Care and many more. The objective of the group is to identify best services
required for cohort of patients and delivery of care for people within the
local area.
Main duties of the job
Your duties will be working around the clinical focus of the
neighbourhood team which includes the coordination of monthly case management
meetings, making referrals to other services on behalf of the NT, voluntary
sector engagement, LTHT relationships around discharging, main link for
neighbourhood for staff, services and GPs and cross cover arrangements. Ensure
attendance at GP meetings- 2% and GSF right person, right time, right place
generate reports and keep practice agreements up to date. Communicate
effectively with GPs and Voluntary Sector. To be integral to the team and
imperative to the Neighbourhood. You will also be responsible for the line
management of the Neighbourhood Administration Coordinator (NAC) within the
team and will provide leadership and support to them and the wider Admin team.
You will need to be able to work under pressure in a busy Neighbourhood office
with the ability to prioritise and adapt to changes.
About us
Working for Leeds community
Healthcare NHS Trust
Who are we?
Leeds Community
Healthcare provides a range of community-based health services across the whole
city. We treat people in their homes, local health centres and community
hospitals, and work in partnership with other local Trusts, charities and Leeds
City Council.
We have a strong
culture based on deeply-held values, and our focus at all times is on
delivering high quality care to the people of Leeds. In our most recent CQC
evaluation, we were rated "Good", with our Adult Services rated
"Outstanding" for caring.
Leeds
Community Healthcare NHS Trust encourages and supports staff to be vaccinated
as this remains the best lines of defence against Covid 19.
Perks of the job
Our benefits
range from generous annual leave to access to NHS discount sites. Here are some
of the most important ones:
- 27-33
days annual leave plus bank holidays
- Highly
regarded NHS Pension Scheme
- A
supportive, structured preceptorship programme for all registered new
starters
- Professional
development opportunities including coaching, training and education
support
- Salary
sacrifice or lease car schemes
- Health
and wellbeing including gym membership, occupational health service and
priority access to mental health services
Job description
Job responsibilities
The Administration Services Team Leader will take
responsibility for the operation of a section of the administrative service,
acting as line manager for the whole section (supported by Administration and
Business Support Coordinators).
The Administration Services Team Leader will provide
specialist advice to the administrative service in a specialist portfolio area.
The post holder
will be a team
player and
will
actively contribute to continuous service
improvement activities, including
the
maintenance and
improvement of quality to
ensure that services
are
delivered with customer
focus.
Key result areas
1.
Responsibility for communication and
relationships
Responsible for developing
and maintaining relationships through excellent communication, explaining and
justifying a point of view objectively to a broad range of internal and external
stakeholders.
Responsible for
understanding the needs of the internal and external stakeholders and keeping
them in mind and informed when taking actions or making decisions, in an effort
to meet and, where possible, exceed requirements and expectations. .
Ask clarifying questions to
gain a clear understanding of complex information and
convey this information
in a way that can be easily understood by people with
different levels of
knowledge
and understanding about the topic.
Provide effective, direction
and advice to both internal and external stakeholders and colleagues, delivering timely and
accurate information and giving clear explanations where
the
nature of
the
information is potentially complex.
Responsible for maintaining effective communication
with senior managers, ensuring they are made aware of priority issues.
Negotiating compromises where service expectations do not match the level of
service that can be offered.
Job description
Job responsibilities
The Administration Services Team Leader will take
responsibility for the operation of a section of the administrative service,
acting as line manager for the whole section (supported by Administration and
Business Support Coordinators).
The Administration Services Team Leader will provide
specialist advice to the administrative service in a specialist portfolio area.
The post holder
will be a team
player and
will
actively contribute to continuous service
improvement activities, including
the
maintenance and
improvement of quality to
ensure that services
are
delivered with customer
focus.
Key result areas
1.
Responsibility for communication and
relationships
Responsible for developing
and maintaining relationships through excellent communication, explaining and
justifying a point of view objectively to a broad range of internal and external
stakeholders.
Responsible for
understanding the needs of the internal and external stakeholders and keeping
them in mind and informed when taking actions or making decisions, in an effort
to meet and, where possible, exceed requirements and expectations. .
Ask clarifying questions to
gain a clear understanding of complex information and
convey this information
in a way that can be easily understood by people with
different levels of
knowledge
and understanding about the topic.
Provide effective, direction
and advice to both internal and external stakeholders and colleagues, delivering timely and
accurate information and giving clear explanations where
the
nature of
the
information is potentially complex.
Responsible for maintaining effective communication
with senior managers, ensuring they are made aware of priority issues.
Negotiating compromises where service expectations do not match the level of
service that can be offered.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience
- Proficiency in software packages to an intermediate level: Microsoft Outlook, Word, Excel, PowerPoint, Access, SharePoint and Microsoft Teams.
- European Computer Driving Licence or equivalent experience
Desirable
- Advanced user level of Outlook, Microsoft Word, Excel PowerPoint, Access, SharePoint & Microsoft Team packages
- Formal training in minute production and managing meetings
Experience
Essential
- Knowledge of the importance of information governance
- Excellent levels of literacy and numeracy
- Working knowledge of administration processes and systems
- Business and Operational Delivery
- Awareness of the fundamentals of service management
- Experience of working across a wide range of disciplines for a single purpose
- Experience of providing administrative support to teams in a large environment
- Proven ability and experience of supporting and providing guidance on all local administration processes, procedures, tools and techniques to managers and their teams
- Experience of facilitating and arranging events and key meetings
- Detailed understanding of how to coordinate and administer meetings and appointments, including experience of producing minutes and action logs
- Willingness to learn and develop advanced skills in relevant working area
Desirable
- Knowledge of the terminology used within the health and social care system
- Knowledge of complex information systems
- Knowledge of software applications and databases
- used for managing documents, with knowledge of records management techniques
- Experienced in delivery of training and mentoring of staff in areas of specialism
- Experience of business
- Continuity events and their life cycle
- Ability to motivate others to deliver to timescales for the benefit of all
- Ability to negotiate delivery and timescales to meet overall needs
- Confident communicator with people from all backgrounds and at all levels
- Experience of working in a complex field with multiple stakeholders which is subject to regulatory or legal control
Skills and Attributes
Essential
- Delivering the Vision and Strategy
- Capable of managing own workloads and meeting tight deadlines negotiated with line manager and/or external stakeholders
- Leadership
- Proven ability to work collaboratively in a dispersed team and encouraging team cohesiveness through sharing information and expertise, working together to solve problems, and putting team success first
- Managing feelings, concerns and emotions of self and others
- Ability to work in a challenging environment and to meet deadlines
- Be interested and positive about what senior managers and the team are trying to achieve
- Remain positive and focused on achieving outcomes despite setbacks
- Take ownership of problems in own area of responsibility
- Decision-making
- Ability to analyse output from incident and generate improvement plans
- Proven ability to perform analysis including investigating and documenting issues and solutions
- Proven ability of being proactive, taking action independently whilst supporting the work area
- Evidence of reaching timely and effective decisions based on the appropriate use of information, demonstrating effective researching skills, analysing options and delivering quality solutions
- Planning and Resource Management
- Ability to work in a challenging environment and to meet deadlines
- Proactive and be able to initiate tasks on own initiative
- Experience of checking progress against targets, reporting as necessary and taking action to resolve exceptions
- Proven ability to challenge professionally and with credibility any late submissions of information or updates to ensure that timescales are managed and understood
- Proven ability and experience of prioritising and organising a large and busy workload and demonstrable experience of planning activities for self or as part of a team
- Proven experience of negotiating adjustments in timelines and/or scope of work, when appropriate whilst confidently challenging internal/external stakeholders who impact on team deadlines
- Communication and Stakeholder Relationship Management
- Excellent verbal and written communication skills at all levels including experience of working and communicating complex matters with directors, senior managers and suppliers
- Proven ability and experience of establishing close working relationships with key stakeholders and users across the organisation
- Developing positive relationships to optimise outputs
- Excellent stakeholder management skills with the ability to deliver professional yet difficult messages at a very senior level in an appropriate and professional way
- Governance and Assurance
- Understands concepts of risk and issue management
- Experience of managing highly confidential information in a professional and restricted manner
Desirable
- Experience of working to formal good practice service management methods
- Experience of working in the public sector e.g. NHS
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience
- Proficiency in software packages to an intermediate level: Microsoft Outlook, Word, Excel, PowerPoint, Access, SharePoint and Microsoft Teams.
- European Computer Driving Licence or equivalent experience
Desirable
- Advanced user level of Outlook, Microsoft Word, Excel PowerPoint, Access, SharePoint & Microsoft Team packages
- Formal training in minute production and managing meetings
Experience
Essential
- Knowledge of the importance of information governance
- Excellent levels of literacy and numeracy
- Working knowledge of administration processes and systems
- Business and Operational Delivery
- Awareness of the fundamentals of service management
- Experience of working across a wide range of disciplines for a single purpose
- Experience of providing administrative support to teams in a large environment
- Proven ability and experience of supporting and providing guidance on all local administration processes, procedures, tools and techniques to managers and their teams
- Experience of facilitating and arranging events and key meetings
- Detailed understanding of how to coordinate and administer meetings and appointments, including experience of producing minutes and action logs
- Willingness to learn and develop advanced skills in relevant working area
Desirable
- Knowledge of the terminology used within the health and social care system
- Knowledge of complex information systems
- Knowledge of software applications and databases
- used for managing documents, with knowledge of records management techniques
- Experienced in delivery of training and mentoring of staff in areas of specialism
- Experience of business
- Continuity events and their life cycle
- Ability to motivate others to deliver to timescales for the benefit of all
- Ability to negotiate delivery and timescales to meet overall needs
- Confident communicator with people from all backgrounds and at all levels
- Experience of working in a complex field with multiple stakeholders which is subject to regulatory or legal control
Skills and Attributes
Essential
- Delivering the Vision and Strategy
- Capable of managing own workloads and meeting tight deadlines negotiated with line manager and/or external stakeholders
- Leadership
- Proven ability to work collaboratively in a dispersed team and encouraging team cohesiveness through sharing information and expertise, working together to solve problems, and putting team success first
- Managing feelings, concerns and emotions of self and others
- Ability to work in a challenging environment and to meet deadlines
- Be interested and positive about what senior managers and the team are trying to achieve
- Remain positive and focused on achieving outcomes despite setbacks
- Take ownership of problems in own area of responsibility
- Decision-making
- Ability to analyse output from incident and generate improvement plans
- Proven ability to perform analysis including investigating and documenting issues and solutions
- Proven ability of being proactive, taking action independently whilst supporting the work area
- Evidence of reaching timely and effective decisions based on the appropriate use of information, demonstrating effective researching skills, analysing options and delivering quality solutions
- Planning and Resource Management
- Ability to work in a challenging environment and to meet deadlines
- Proactive and be able to initiate tasks on own initiative
- Experience of checking progress against targets, reporting as necessary and taking action to resolve exceptions
- Proven ability to challenge professionally and with credibility any late submissions of information or updates to ensure that timescales are managed and understood
- Proven ability and experience of prioritising and organising a large and busy workload and demonstrable experience of planning activities for self or as part of a team
- Proven experience of negotiating adjustments in timelines and/or scope of work, when appropriate whilst confidently challenging internal/external stakeholders who impact on team deadlines
- Communication and Stakeholder Relationship Management
- Excellent verbal and written communication skills at all levels including experience of working and communicating complex matters with directors, senior managers and suppliers
- Proven ability and experience of establishing close working relationships with key stakeholders and users across the organisation
- Developing positive relationships to optimise outputs
- Excellent stakeholder management skills with the ability to deliver professional yet difficult messages at a very senior level in an appropriate and professional way
- Governance and Assurance
- Understands concepts of risk and issue management
- Experience of managing highly confidential information in a professional and restricted manner
Desirable
- Experience of working to formal good practice service management methods
- Experience of working in the public sector e.g. NHS
