Senior Quality Improvement Lead

Job description

Job responsibilities

Job Purpose

The Senior Quality Improvement Lead will work with the Senior Organisational Development and Learning Lead, Head of OD&I and the Director of Operations to lead the Trusts Quality Improvement approach. The post holder is accountable to the Head of ODI and will work closely with colleagues in the ODI team, Quality and Professional Development and Business Change and Development. You will use improvement methodology in contracting, diagnostic, intervention, and evaluation phases ensuring that projects link to current and future strategy.

The post holder will also work closely with the Head of OD&I in developing interventions that support strategic projects that underpin the delivery of the Trusts objectives.

1. Main duties

a) Initiate, develop and support the development of new and current Quality Improvement and innovation interventions.

b) Work with and influence leaders across the Trust to identify areas to improve their service areas

c) Engage the Trust Board and Senior Management Team in the development and implementation of the QI and MSB approach, enabling learning and strategic alignment Work closely with the Head of ODI to ensure QI is effectively integrated as a core part of our organisational approach to becoming an outstanding organisation

d) Work closely with the Head of ODI to ensure QI is effectively integrated as a core part of our organisational approach to becoming an outstanding organisation

e) Advise, facilitate and coach managers, leaders and teams to preferred solutions in a service redesign/transition or transformation.

f) Work with colleagues across the Trust on wider projects of which Quality Improvement is a constituent part.

g) Evaluate the effectiveness of interventions.

h) Assist teams to identify, quantify and evaluate the benefits derived from the process of QI methodology.

i) Maintain up to date knowledge and information on current thinking, best practice and QI resources.

j) Build networks regionally and nationally to inform best practice in QI methodology and innovation.

k) Develop collaborative relationships with QI leads/partners across the Leeds system .

l) Provide leadership and management to ODI colleagues in the OD&I Team.

m) Use theoretical models and current thinking to support decision making and support the team to do so.

n) Lead on large scale staff engagement events including the Making Stuff Better share and learn sessions.

o) Support the team to provide complex, sensitive and contentious information to senior managers across the Trust.

p) Alongside the Head of OD&I and Senior OD and Learning Lead, explore opportunities for integrated approaches between OD and QI to maximise their impact on improving quality, engaging staff and enabling effective leadership, team culture and staff wellbeing.

q) Act as Budget holder for the QI budget, ensuring effective financial management of resources (pay and non-pay) to enable delivery on the QI agenda.

Work within agreed priorities identified with the Senior Workforce Management team:

a) Plan and deliver facilitated programmes to help teams undertake service improvement.

b) Work in collaboration with QPD and BCDS colleagues on QI, transformation and business change related projects.

c) Design, plan, facilitate and run development sessions when required.

d) Lead the design and development of QI training programmes.

Person Specification

Qualifications

Essential

• Educated to Masters level or with equivalent experience in a related field.
• Must be willing to participate in any relevant training identified to develop skills required to carry out duties including extended role activities.
• Evidence of continuing professional development.
• Teaching, training or coaching qualification or experience to an equivalent level.

Desirable

• Specific CPD modules relevant to specialist field.
• Leadership and management qualification.
• Coaching qualification.

Skills and attributes

Essential

• Able to work collaboratively with OD&I team to provide direct support to managers on complex QI projects.
• Strong analytical skills, able to interpret data and patterns and offer suggestions for approaches and interventions.
• Able to devise methodologies for the gathering of evaluative data and present these in a cohesive and logical way.
• Innovative and creative approach to delivery of QI agendas.
• Articulate and persuasive communicator with excellent interpersonal skills, able to communicate complex information to all levels of the organisation.
• Influencing and driving business thinking.
• Improvement skills.
• Project management skills.
• Strong negotiating skills, sometimes in conflicting situations.
• Excellent project management skills; able to plan, deliver to timescales, communicate, manage expectations, report progress.
• Excellent facilitation skills.
• Well-developed coaching/mentoring skills.
• Excellent planning and organisational skills.
• Excellent presentations skills.
• IT skills (Word, PowerPoint).
• Builds personal and professional credibility.
• Positive, can-do, proactive, attitude.
• Resilient in challenging situations.
• Environmentally and politically astute.
• Demonstrate Personal integrity.
• Creative and visionary approach.
• A role model of Trust values and behaviours Open, consultative and supportive style.
• Displays care, compassion, sensitivity and responsiveness to other peoples feelings and needs.
• Able to work as part of a team, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate appreciating the value of diversity in the workplace.
• Able to develop, establish and maintain positive relationships with others both internal and external to the organisation.
• Able to work under pressure, dealing with peaks and troughs in workload managing unpredictable service demands.
• Highly motivated and reliable.

Desirable

• Accredited Coach.

Experience

Essential

• Substantial experience of working in partnership with senior managers and clinicians to improve clinical service delivery.
• Proven implementation of successful QI/change interventions in a large complex organisation.
• Experience of development and implementation of
• programmes to support improvements in service delivery.
• Experience of successfully managing people.
• Experience of providing expert facilitation, coaching and personal and team development to senior managers.
• Experience of leading and working with cross functional teams and delivery of results in such settings.
• Experience of building personal and professional credibility with senior management and clinical teams and colleagues.

Desirable

• Experience of NHS work.
• Experience of leadership in practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Community Healthcare NHS Trust

Address

Building 3 White Rose Park

Millshaw Park Lane

Leeds

LS11 0DL

Employer's website

https://www.leedscommunityhealthcare.nhs.uk/join-our-team1/ (Opens in a new tab)