Patient Flow Co-ordinator
The closing date is 12 February 2026
Job summary
Please note that this job does not meet the salary requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK.
Are you a compassionate, detail-driven professional with a passion for making a real difference in patient care? Shropshire Community Health Trust is seeking a highly organised UEC Flow Co-Ordinator to join our expanding Integrated Front Door, Capacity Hub Team , UCR and Rapid Care team within the Urgent and Emergency Care division.
This is a dynamic and rewarding role where you'll work across division and multi-agency and interdisciplinary teams to support seamless patient journeys. The Urgent and Emergency Division works to prevent avoidable hospital admissions and facilitate timely, safe discharges, working in partnership with health, social care, and voluntary sector organisations. You'll play a key role in co-ordinating patients to ensure they are supported and transferred to the most appropriate discharge and community pathways. As the service undergoes exciting transformation, you'll be part of a skilled and forward-thinking team helping to shape the future of patient flow and complex discharge planning. The role operates from 8am to 8pm, seven days a week, including weekends and bank holidays on a rota basis.
Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.
Main duties of the job
The Patient Flow Co-Ordinator plays a vital role in directing patient flow through the system, by supporting timely referrals between Community and Acute providers and Local Authorities. The postholder will manage all associated administrative functions, maintain accurate system and service reports, and work to maximise flow across the Trust. Operating as a key member of Urgent and Emergency Care Division working close to Virtual Wards, Capacity Hub, Integrated Front Door Team and Urgent Community Response Teams, they will support the delivery of a coordinated and responsive service that improves patient transitions and system flow. The role involves processing referrals using agreed criteria, maintaining an up-to-date caseload on RIO, and working alongside the Clinical Support Co-Ordinator to oversee capacity within the division, ensuring ongoing transition through the services.
The Patient Flow Co-Ordinator will remain responsive to the administrative requirements of the clinical services and will be expected to work autonomously to fulfil the duties of the post.
About us
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.
Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.
Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.
Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.
Details
Date posted
29 January 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year Per Annum / Pro Rata
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
825-7733191-OPS
Job locations
Shropshire Community Health NHS Trust Halesfield 6 Telford
Halesfield 6
Telford
TF74BF
Employer details
Employer name
Shropshire Community Health NHS Trust
Address
Shropshire Community Health NHS Trust Halesfield 6 Telford
Halesfield 6
Telford
TF74BF
Employer's website
https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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