Healthcare Administrator
The closing date is 21 January 2026
Job summary
**PLEASE NOTE** This vacancy is only open to employees of our ICB system partners: Shropshire Community Health NHS Trust, The Shrewsbury and Telford Hospital NHS Trust, Midlands Partnership NHS Foundation Trust, The Robert Jones and Agnes Hunt Orthopaedic Hospital and NHS Shropshire, Telford and Wrekin Integrated Care Board. Please do not apply if you are not an employee of one of the listed organisations as we will be unable to progress your application.
Please note that this job does not meet the salary requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK.
An exciting opportunity has arisen in our Single Point of Referral Team for an enthusiastic team player to join our call handler and administrative team to support the clinical services in Shropshire Community Health NHS Trust. Single Point of Referral supports the delivery of care to people in their own homes who need urgent and planned community services.
The successful candidate will take calls from professionals and will be instrumental in capturing the required information to inform our clinical teams. You will need a friendly manner, have excellent IT skills and a positive attitude. The hub is open 7 days a week 08:00-18:00 and a variety of shifts can be offered to suit candidates and provide flexible working.
Main duties of the job
- To be the first point of contact for all services within locality area.
- Answer and deal with all telephone enquiries from Health Care Professionals, Service Users and Carers in a courteous, professional and confident manner sign posting as appropriate and necessary.
- Maintain appropriate records both manually and computerised for all referrals for all services.
- Deal direct with the patients and carers working within the relevant service guidelines.
About us
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.
Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.
Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.
Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.
Details
Date posted
15 January 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year per annum/pro rata
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
825-7636835-OPS-A
Job locations
Halesfield, Telford
Halesfield 6
Telford
TF7 4BF
Employer details
Employer name
Shropshire Community Health NHS Trust
Address
Halesfield, Telford
Halesfield 6
Telford
TF7 4BF
Employer's website
https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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