Ward Clerk - Rehabilitation and Recovery Unit

Shropshire Community Health NHS Trust

This job is now closed

Job summary

Within STW, the ICB, SaTH & SCHT are committed to integrating to provide improved seamless pathways of care for patients. This is an exciting time to join Shropshire Community Health NHS Trust as we work in partnership with The Shrewsbury and Telford Hospital NHS Trust - our Acute Partners.

This is your opportunity to join us and be part of the next step in this journey with the introduction of our community sub-acute wards.

We are recruiting to a variety of roles working as part of an innovative MDT. You will be working for Shropshire Community Health NHS Trust with your base at either The Royal Shrewsbury Hospital or The Princess Royal Hospital.

This is an exciting opportunity to make a difference to the care of patients enabling them to step down to their normal place of residence faster.

There is an expectation to cover both sites where deemed necessary so ability to travel easily between is essential.

Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.

Main duties of the job

To provide full administration and clerical support to the ward multidisciplinary team.
To be the first point of contact in welcoming and answering patient/visitor queries on the ward.
To take a lead role in maintaining accurate patient notes and data on the trust electronic patient administration systems at all times.
Answer telephones, dealing courteously, efficiently and sympathetically with calls and personal enquiries, referring to nursing staff as appropriate.
Provide a reference point for the rehabilitation ward for all queries connected with the ward, dealing with these enquiries in the first instance and referring them appropriately where necessary pleasantly, efficiently and sympathetically.
At the discretion of the nurse in charge, communicate appropriately with other departments e.g. telephoning patient referrals to consultants, follow up ultrasound, x-ray results etc.

About us

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.

Date posted

16 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum / pro rata

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

825-6838844-OPS

Job locations

Ward 36, Princess Royal Hospital & Ward 18, Royal Shrewsbury Hospital

Apley

Telford

TF1 6TF

Job description

Job responsibilities

Please see the Job Description and Person Specification attached for further information on the role.

Job description

Job responsibilities

Please see the Job Description and Person Specification attached for further information on the role.

Person Specification

Training & Qualifications

Essential

GCSE grade C or above in English language and Maths or equivalent
ECDL or able to demonstrate equivalent standard

Experience

Essential

Substantial relevant clerical experience e.g., customer care, keyboard skills, organisation.

Knowledge & Skills

Essential

Professional telephone skills / manner
Excellent face to face verbal communication eg with potentially anxious and distressed patient and visitors
Working knowledge of computerised systems and ability to learn quickly
To work effectively alone or as part of a team
Good writing skills - message taking / document completion

Other

Essential

The ability to meet the travel requirements of the post

Person Specification

Training & Qualifications

Essential

GCSE grade C or above in English language and Maths or equivalent
ECDL or able to demonstrate equivalent standard

Experience

Essential

Substantial relevant clerical experience e.g., customer care, keyboard skills, organisation.

Knowledge & Skills

Essential

Professional telephone skills / manner
Excellent face to face verbal communication eg with potentially anxious and distressed patient and visitors
Working knowledge of computerised systems and ability to learn quickly
To work effectively alone or as part of a team
Good writing skills - message taking / document completion

Other

Essential

The ability to meet the travel requirements of the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information