Job summary
An exciting opportunity has arisen in our Single Point of Referral Team for an enthusiastic team player to join our call handler and administrative team to support the clinical services in Shropshire Community Health NHS Trust. Single Point of Referral supports the delivery of care to people in their own homes who need urgent and planned community services.
The successful candidate will be responsible for supervising the first point of contact for Single Point of Referral for all service users and professionals. Also the supervisor will ensure that all members of the SPR team maintain effective and efficient communication skills whilst dealing with all contacts.
The hub is open 7 days a week 08:00-18:00 and a variety of shifts can be offered to suit candidates and provide flexible working.
Main duties of the job
To provide high quality clerical and administrative support to Single Point of Referral, to support the role of the Single Point of Referral Manager, to supervise the delivery of an effective and efficient service (SPR) for the multidisciplinary team, patients and service users.
About us
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.
Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.
Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.
Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.
Job description
Job responsibilities
Please see the Job Description and Person Specification attached for further information on the role.
Job description
Job responsibilities
Please see the Job Description and Person Specification attached for further information on the role.
Person Specification
Training & Qualifications
Essential
- RSA Stage II Word Processing/Typing qualification or ability to demonstrate equivalent standard and experience
- NVQ Level 3 Business Administration or equivalent or able to demonstrate equivalent standard and experience
- Good knowledge of medical terminology
- Able to demonstrate a good level of maths commensurate with maintaining referral and activity data
- Able to demonstrate a good level of English language and grammar commensurate with composing own letters & ability to correct other correspondence as necessary
Experience
Essential
- Significant experience in an administrative role
- Experience of working with clinical staff and understanding of their roles, specialities and responsibilities
- Experience of booking and managing appointments via an electronic booking system
- Experience of supervising staff
Knowledge and Skills
Essential
- Excellent secretarial, interpersonal and communication skills
- Ability to problem solve and resolve day-to-day IT programme problems
- Able to exercise initiative in facilitating effective management of own and others day to day workload
- Experience of Microsoft Office programs
- Good organisational skills
- Self-starter and able to use initiative appropriately with only little supervision
- Ability to work on own and as part of a team
Person Specification
Training & Qualifications
Essential
- RSA Stage II Word Processing/Typing qualification or ability to demonstrate equivalent standard and experience
- NVQ Level 3 Business Administration or equivalent or able to demonstrate equivalent standard and experience
- Good knowledge of medical terminology
- Able to demonstrate a good level of maths commensurate with maintaining referral and activity data
- Able to demonstrate a good level of English language and grammar commensurate with composing own letters & ability to correct other correspondence as necessary
Experience
Essential
- Significant experience in an administrative role
- Experience of working with clinical staff and understanding of their roles, specialities and responsibilities
- Experience of booking and managing appointments via an electronic booking system
- Experience of supervising staff
Knowledge and Skills
Essential
- Excellent secretarial, interpersonal and communication skills
- Ability to problem solve and resolve day-to-day IT programme problems
- Able to exercise initiative in facilitating effective management of own and others day to day workload
- Experience of Microsoft Office programs
- Good organisational skills
- Self-starter and able to use initiative appropriately with only little supervision
- Ability to work on own and as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
