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Shropshire Community Health NHS Trust

Ward Clerk- Whitchurch Hospital

Information:

This job is now closed

Job summary

An exciting opportunity has arisen for a Ward Clerk to join our friendly and hard working team at Whitchurch Hosiptal. The purpose of the role is to effectively support clinical staff and outside agencies in an administration role in a busy ward environment. This role requires someone highly motivated, well organised and confident in using their own initative, computer systems whilst having a good eye for accuracy. There will also be the opportunities to support our busy hard working receptionists on the front desk to cover during busy periods

As you will be the first point of the contact for the phone and visitors to the ward, this role requires good communication skills. Empathy and compassion from you will help to continue with the excellent patient care we aim to deliver.

At a time when we are moving to 'paperless' record keeping, current experience of NHS working with computers is key, however full training will be provided if required.

Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.

Main duties of the job

  • Acting as the first point of the contact for the phone and visitors to the ward.
  • Working closely with teams e.g. Therapy, Discharge-Co-ordinator, regarding admissions and discharges.
  • Accurate record keeping.
  • To assist with arranging of patient transport.
  • Dealing with outside agencies e.g. nursing homes, GPs. Funeral Directors'
  • Using daily IT systems e.g RIO to record patient information and support ward staff
  • Dealing with medical records
  • Supporting nursing staff with administration on a daily basis.
  • To contact IT Department as required.
  • Deal with mail and deliveries.
  • General administrative work.

About us

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.

Details

Date posted

21 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum / pro rata

Contract

Permanent

Working pattern

Part-time, Job share, Flexible working

Reference number

825-6566053-OPS-A

Job locations

Whitchurch Community Hospital

Claypit Street

Whitchurch, Shropshire

SY13 1NT


Job description

Job responsibilities

Please see the job description and person specification attached for further information on the role.

Job description

Job responsibilities

Please see the job description and person specification attached for further information on the role.

Person Specification

Qualifications

Essential

  • RSA Stage II computer processing/NVQ II in business administration or equivalent experience.
  • Good level of general education.
  • IT Skills - ECDL.
  • Working knowledge of computerised systems and ability to learn quickly.

Experience

Essential

  • Substantial relevant clerical experience including customer care/computer skills/organisational skills.

Knowledge

Essential

  • An understanding of the requirements of the role.
  • Excellent face to face verbal communication and telephone manner.
  • Demonstrable negotiating skills.
  • Ability to use initiative and utilise quiet times to maintain standards and initiate quality improvements to the service.
  • Excellent organisational and prioritising skills.
  • Good writing skills.
Person Specification

Qualifications

Essential

  • RSA Stage II computer processing/NVQ II in business administration or equivalent experience.
  • Good level of general education.
  • IT Skills - ECDL.
  • Working knowledge of computerised systems and ability to learn quickly.

Experience

Essential

  • Substantial relevant clerical experience including customer care/computer skills/organisational skills.

Knowledge

Essential

  • An understanding of the requirements of the role.
  • Excellent face to face verbal communication and telephone manner.
  • Demonstrable negotiating skills.
  • Ability to use initiative and utilise quiet times to maintain standards and initiate quality improvements to the service.
  • Excellent organisational and prioritising skills.
  • Good writing skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Shropshire Community Health NHS Trust

Address

Whitchurch Community Hospital

Claypit Street

Whitchurch, Shropshire

SY13 1NT


Employer's website

https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Shropshire Community Health NHS Trust

Address

Whitchurch Community Hospital

Claypit Street

Whitchurch, Shropshire

SY13 1NT


Employer's website

https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Site, Hotel Services & Administration Manager

Paula Harding

paula.harding1@nhs.net

01948509241

Details

Date posted

21 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum / pro rata

Contract

Permanent

Working pattern

Part-time, Job share, Flexible working

Reference number

825-6566053-OPS-A

Job locations

Whitchurch Community Hospital

Claypit Street

Whitchurch, Shropshire

SY13 1NT


Supporting documents

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