Shropshire Community Health NHS Trust

Healthcare Administrator (permanent and bank)

Information:

This job is now closed

Job summary

An exciting opportunity has arisen in our Single Point of Referral Team for an enthusiastic team player to join our call handler and administrative team to support the clinical services in Shropshire Community Health NHS Trust. Single Point of Referral supports the delivery of care to people in their own homes who need urgent and planned community services.

The successful candidate will take calls from professionals and will be instrumental in capturing the required information to inform our clinical teams. You will need a friendly manner, have excellent IT skills and a positive attitude. The hub is open 7 days a week 08:00-18:00 and a variety of shifts can be offered to suit candidates and provide flexible working.

Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.

Main duties of the job

  • To be the first point of contact for all services within locality area.
  • Answer and deal with all telephone enquiries from Health Care Professionals, Service Users and Carers in a courteous, professional and confident manner sign posting as appropriate and necessary.
  • Maintain appropriate records both manually and computerised for all referrals for all services.
  • Deal direct with the patients and carers working within the relevant service guidelines.

About us

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.

Details

Date posted

02 August 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

825-6426547-OPS

Job locations

Halesfield, Telford

Halesfield 6

Telford

TF7 4BF


Job description

Job responsibilities

Please see the Job Description and Person Specification attached for further information on the role.

Job description

Job responsibilities

Please see the Job Description and Person Specification attached for further information on the role.

Person Specification

Training & Qualifications

Essential

  • RSA II or equivalent experience (example ECDL)
  • Good standard of education (e.g. GCSE level or equivalent)

Experience

Essential

  • Demonstrable general customer care experience.
  • Demonstrable general administration experience
  • Good typing and word processing skills
  • Evidence of ability to maintain filing systems.

Knowledge and Skills

Essential

  • Database experience: Excel & Access.
  • Computer literate e.g. ECDL.
  • High level of accuracy and attention to detail.
  • A good telephone manner with an ability to remain calm under pressure.
Person Specification

Training & Qualifications

Essential

  • RSA II or equivalent experience (example ECDL)
  • Good standard of education (e.g. GCSE level or equivalent)

Experience

Essential

  • Demonstrable general customer care experience.
  • Demonstrable general administration experience
  • Good typing and word processing skills
  • Evidence of ability to maintain filing systems.

Knowledge and Skills

Essential

  • Database experience: Excel & Access.
  • Computer literate e.g. ECDL.
  • High level of accuracy and attention to detail.
  • A good telephone manner with an ability to remain calm under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Shropshire Community Health NHS Trust

Address

Halesfield, Telford

Halesfield 6

Telford

TF7 4BF


Employer's website

https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Shropshire Community Health NHS Trust

Address

Halesfield, Telford

Halesfield 6

Telford

TF7 4BF


Employer's website

https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

SPR Manager

Abby Shrimpton

abigail.shrimpton@nhs.net

03333584584

Details

Date posted

02 August 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

825-6426547-OPS

Job locations

Halesfield, Telford

Halesfield 6

Telford

TF7 4BF


Supporting documents

Privacy notice

Shropshire Community Health NHS Trust's privacy notice (opens in a new tab)