Central London Community Health Trust

SPA Administrative Team Coordinator

The closing date is 26 April 2026

Job summary

We are seeking an Administrative Team Coordinator to support the Single Point of Access (SPA) Team at The Medical Centre, Woodfield Road, W9 3XZ. This role is key to ensuring the smooth, safe and efficient management of rotas, calls, patient referrals, appointments and communications across our services.

We are looking for someone who demonstrates professionalism, exceptional organisational skills and the confidence to provide clear guidance and support to the team, with the credibility and interpersonal skills to work collaboratively in a multidisciplinary environment. As this is a patient centred service, a strong commitment to a high-quality service and patient experience is essential.

The SPA plays a vital role in processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment-related information to patients, carers and health professionals. The SPA ensures that referrals are effectively and safely managed, making efficient use of resources, reducing duplication and highlighting urgent needs to the appropriate clinical services.

Current SPA shift times are between 8:00 - 17:00, with flexibility as required to meet evolving service demands.

CLCH welcomes applications from individuals of all backgrounds and experiences and is committed to fostering an inclusive and supportive workplace where everyone can thrive.

Please note: this vacancy is open to new applicants only. Previous applicants will not be considered.

Main duties of the job

Demonstrate excellent customer care and communication skills while providing a professional, welcoming front-line service for patients, carers, GPs and other health and social care professionals.
Maintain detailed and accurate message recording systems, taking appropriate action and alerting team members promptly when urgent attention is required.
Take responsibility for the local resolution of problems or complaints, applying tact, empathy and negotiation skills to achieve understanding and cooperation.
Uphold strict confidentiality guidelines and exercise careful judgment when handling sensitive patient information.

About us

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Date posted

17 April 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£34,186 to £37,389 a year per annum, inclusive of HCAS

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

824-INNER-7916644

Job locations

The Medical Centre

Woodfield Road

London

W9 3XZ

Job description

Job responsibilities

Successful applicants will be required to demonstrate alignment with the Trusts values & the behaviours aligned to those values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Good general standard of education to GCSE Level (Grade 9 - 4) including English and Mathematics or equivalent Level 2 qualification(s)
Educated to diploma level or equivalent level combination of NVQ 3 education, short courses and experience

Experience

Essential

Previous administration/secretarial experience
Experience of working with the general public in a customer or client-facing role
Experience in running an office including managing, maintaining and developing databases and filing systems including maintaining stationery/stock levels and diary management
Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
Experience of using patient administration systems
Experience of dealing with enquiries from the public and partner organisations
Experience of prioritising workload to meet conflicting demands
Experience of supervising staff
Experience of organising meetings and events including speakers

Desirable

Experience of working in the NHS/Public sector
Experience of administering the recruitment and selection procedure
Project management experience

Skills

Essential

Knowledge of a range of administrative/secretarial procedures
Understanding of patient pathways and medical terminology in own area of work
Excellent communication skills both verbally and in writing with the ability to communicate at all levels and across a variety of agencies with negotiating and persuasive skills
Competent in the use of MS Word, Excel, PowerPoint, Scheduler and Outlook (or similar application)
Demonstrable knowledge and understanding of safeguarding children and vulnerable adults Ability to work autonomously and to standard operating procedures

Desirable

PowerPoint presentation and set up
Experience of taking, producing and distributive formal minutes

Person Specification

Qualifications

Essential

Good general standard of education to GCSE Level (Grade 9 - 4) including English and Mathematics or equivalent Level 2 qualification(s)
Educated to diploma level or equivalent level combination of NVQ 3 education, short courses and experience

Experience

Essential

Previous administration/secretarial experience
Experience of working with the general public in a customer or client-facing role
Experience in running an office including managing, maintaining and developing databases and filing systems including maintaining stationery/stock levels and diary management
Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
Experience of using patient administration systems
Experience of dealing with enquiries from the public and partner organisations
Experience of prioritising workload to meet conflicting demands
Experience of supervising staff
Experience of organising meetings and events including speakers

Desirable

Experience of working in the NHS/Public sector
Experience of administering the recruitment and selection procedure
Project management experience

Skills

Essential

Knowledge of a range of administrative/secretarial procedures
Understanding of patient pathways and medical terminology in own area of work
Excellent communication skills both verbally and in writing with the ability to communicate at all levels and across a variety of agencies with negotiating and persuasive skills
Competent in the use of MS Word, Excel, PowerPoint, Scheduler and Outlook (or similar application)
Demonstrable knowledge and understanding of safeguarding children and vulnerable adults Ability to work autonomously and to standard operating procedures

Desirable

PowerPoint presentation and set up
Experience of taking, producing and distributive formal minutes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central London Community Health Trust

Address

The Medical Centre

Woodfield Road

London

W9 3XZ

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Central London Community Health Trust

Address

The Medical Centre

Woodfield Road

London

W9 3XZ

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)