Job summary
CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!
Following a period of strong development, the Herts Unplanned Care Team is expanding, and we're looking for dedicated Healthcare Assistants (HCAs) to help us deliver high quality care to people in their own homes.
In this role, you'll support a service designed to prevent unnecessary admissions into secondary care and enable timely discharge from hospitals and community bedded units for patients requiring urgent therapy input in their homes.Our team provides care across multiple pathways that run 7 days a week, from 8am to 10pm, including:o Rapid Response (RR)o Early Intervention Vehicle (EIV)o Discharge to Assess (DTA)o General Medical Pathway (Virtual Hospital)
All care is delivered in the patient's usual home environment, offering a rewarding opportunity to make a meaningful difference every day. You will need a valid UK driving licence and access to your own car, as travel between patients' homes is a key part of the role. If you're proactive, compassionate, and enthusiastic about supporting people in the community, we'd love to hear from you.
Main duties of the job
If you are a motivated team player and want to excel in delivering holistic care to a diverse patient group in their own home, we want to hear from you. Previous experience of working in the NHS is ideal but not essential, community experience is desirable, but training will be given. You will be self-motivated with strong organisational skills and able to make decisions under supervision from senior members of the team.
As a Healthcare Assistant within the team, you will follow the plans set by the assessing clinicians and be able to recognise changes to the patient's condition, reporting to the appropriate clinician where indicated. The role requires you to be able to keep accurate clinical records and have good clerical/ administrative skills.
The organisation is supportive of training needs and there is an excellent mandatory training and education programme. You will also receive regular clinical and safeguarding supervision.
This is an exciting post, with the opportunity to help develop the service and make a real difference to patients and a chance to develop both clinical and strategic skills.
About us
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Job description
Job responsibilities
Successful applicants will be required to demonstrate alignment with the Trusts values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.
Job description
Job responsibilities
Successful applicants will be required to demonstrate alignment with the Trusts values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.
Person Specification
Qualifications
Essential
- GCE General Education or equivalent
- Basic Skills in literacy Level 1 and numeracy level 3
- Diploma NVQ Care level 2 or equivalent experience
- Must undertake Diploma NVQ 3 care
- All new healthcare support workers across the NHS are required to complete the care certificate programme. Newly recruited HCSW's are identified during our recruitment process but line managers have the responsibility to make sure that new support workers working within their teams are enrolled on the programme.
- You may be required to undertake a literacy and numeracy test prior to interview
Desirable
Experience
Essential
- Experience of working with older people
- Experience of care giving
- Experience of working in a health or social care setting
- Experience of Working in the community setting
Skills
Essential
- Ability to work as part of a team. Ability to make a positive contribution to a team. To be able to promote the work of the team across the trust.
- Excellent communication skills and ability to build effective relationships. Ability to communicate with a range of people some of whom may have barriers to communication and understanding.
- Applicant must be able to undertake tasks such as phlebotomy.
- Excellent oral and written communication and presentation skills. Can accurately report and feedback information to colleagues and others both verbally and in writing.
- Proactive and innovative with basic understanding of community health care services
- Ability to work under pressure, prioritise effectively and manage competing demands.
- Self-management skills-managing time and workload
- Able to follow instructions and work independently without direct supervision
- Ability to cope with uncertainty and change
- Ability to access a situation, identifying any risk or potential problem and act appropriately
- Demonstrate an understanding of what is meant by equal opportunities and able to apply knowledge to their practice
- Basic computer skills to include data entry
- oCar Driver, Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
- The applicant must be willing to perform basic vehicle checks to maintain the leased cars.
- Adaptable and flexible. Available to work flexibly regarding off duty. Must be flexible about work location -The post holder will be required to work across CLCH in the event of service issues in other boroughs such as Barnet.
- Appropriate level of physical fitness to perform the job (as outlined in the job description) with or without adaptations.
Desirable
- The application of the Data protection act and the principles patient confidentiality (information governance)
- Demonstrate the knowledge and understanding of safeguarding in practice.
- Knowledge of the System One data entry system
Key Attributes
Essential
- Able to provide evidence of where you have demonstrated the Trust's Values and Behaviors
- Able to demonstrate excellence in Customer Service
- Able to meet the required IT Skills for the post
Person Specification
Qualifications
Essential
- GCE General Education or equivalent
- Basic Skills in literacy Level 1 and numeracy level 3
- Diploma NVQ Care level 2 or equivalent experience
- Must undertake Diploma NVQ 3 care
- All new healthcare support workers across the NHS are required to complete the care certificate programme. Newly recruited HCSW's are identified during our recruitment process but line managers have the responsibility to make sure that new support workers working within their teams are enrolled on the programme.
- You may be required to undertake a literacy and numeracy test prior to interview
Desirable
Experience
Essential
- Experience of working with older people
- Experience of care giving
- Experience of working in a health or social care setting
- Experience of Working in the community setting
Skills
Essential
- Ability to work as part of a team. Ability to make a positive contribution to a team. To be able to promote the work of the team across the trust.
- Excellent communication skills and ability to build effective relationships. Ability to communicate with a range of people some of whom may have barriers to communication and understanding.
- Applicant must be able to undertake tasks such as phlebotomy.
- Excellent oral and written communication and presentation skills. Can accurately report and feedback information to colleagues and others both verbally and in writing.
- Proactive and innovative with basic understanding of community health care services
- Ability to work under pressure, prioritise effectively and manage competing demands.
- Self-management skills-managing time and workload
- Able to follow instructions and work independently without direct supervision
- Ability to cope with uncertainty and change
- Ability to access a situation, identifying any risk or potential problem and act appropriately
- Demonstrate an understanding of what is meant by equal opportunities and able to apply knowledge to their practice
- Basic computer skills to include data entry
- oCar Driver, Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
- The applicant must be willing to perform basic vehicle checks to maintain the leased cars.
- Adaptable and flexible. Available to work flexibly regarding off duty. Must be flexible about work location -The post holder will be required to work across CLCH in the event of service issues in other boroughs such as Barnet.
- Appropriate level of physical fitness to perform the job (as outlined in the job description) with or without adaptations.
Desirable
- The application of the Data protection act and the principles patient confidentiality (information governance)
- Demonstrate the knowledge and understanding of safeguarding in practice.
- Knowledge of the System One data entry system
Key Attributes
Essential
- Able to provide evidence of where you have demonstrated the Trust's Values and Behaviors
- Able to demonstrate excellence in Customer Service
- Able to meet the required IT Skills for the post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
