Job summary
An exciting opportunity has arisen to appoint a forward thinking and highly motivated Band 5 Admin Team Lead to join the Inner North West London Single Point of Access (SPA) team in Central London Community Healthcare.
SPA is responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers and health professionals. The service aims to make effective use of resources, reduce duplication and ensure that referrals are efficiently and safely managed through the system.
Main duties of the job
Working closely with the SPA Manager, you will be responsible for supporting a core group of specialist services ensuring robust referral management, call handling, appointment booking and reception services. This is a varied role which will enable you to develop management skills including capacity planning, problem solving, negotiation skills and relationship management.
Our SPA's operating hours are currently between 8 a.m. - 5 p.m. Monday to Friday, which may be subject to change in line with service expectations.
The post holder maybe required to alternate their shift pattern, depending on cross-cover needs.
Successful candidates will possess excellent organizational skills with strong verbal and written communication abilities and have supervisor/ management experience.
The post requires the ability to work using initiative on regular basis, in addition to being a committed team player. You must be able to deal with confidential issues in a professional manner and be able to work under pressure in stressful and demanding situations.
About us
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Job description
Job responsibilities
Successful applicants will be required to demonstrate alignment with the Trusts values & the behaviours aligned to those values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.
Job description
Job responsibilities
Successful applicants will be required to demonstrate alignment with the Trusts values & the behaviours aligned to those values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.
Person Specification
Qualificatoin
Essential
- Educated to degree level or equivalent level combination of diploma level education, further short courses / training and experience.
Desirable
- Evidence of continuous personal and professional development
- PRINCE 2 qualified or equivalent Project Methodology Experience
Experience
Essential
- Experience of administration management
- Experience of setting up office/administrative systems and monitoring, reviewing and implementing changes to existing working practices
- Proven experience in running an office including managing, maintaining and developing databases and filing systems, maintaining stationery/stock levels and diary management.
- Experience of staff management and motivating diverse teams
- Experience of participating in and/or supporting audit activities
- Experience of working in partnership with other organisations, preferably a mix of public, private and voluntary sector
Desirable
- Experience of budgetary management
- Experience in practice and service development
- Experience of risk assessment and management
- Project Management experience
Skills and Knowledge
Essential
- Understanding of health and social care management environment and the roles and responsibilities within it
- Excellent interpersonal and communication skills and the ability to utilise them to communicate effectively within a co-operative multi-disciplinary and team based working environment.
- Excellent Leadership skills and the ability to motivate a team.
- Ability to work in partnership at all levels both within the organisation and with key stakeholders and groups across professional and inter- agency boundaries
- Excellent problem-solving skills, including the ability to resolve conflict and handle difficult situations effectively
- Ability to effectively co-ordinate project activities, to internal and externally set timelines
- Able to draft, type, format, prepare and produce a wide range of high quality documentation, letters, emails, memos, statistical information, graphics, presentations and short reports.
- Numerate and able to analyse, calculate and produce statistical and financial information accurately.
- Developed knowledge of Microsoft office applications - Word, Excel, Outlook, PowerPoint and Access
- Ability to be innovative in service development
- Knowledge of equal opportunities in service delivery and employment
- Demonstrable knowledge and understanding of safeguarding children and vulnerable adults
Desirable
- Understanding of the drivers for public sector reform, and specifically of the NHS policy agenda
- Understanding of primary care, acute services and the health and social care agenda.
- Ability to coach, motivate, mentor and inspire
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Person Specification
Qualificatoin
Essential
- Educated to degree level or equivalent level combination of diploma level education, further short courses / training and experience.
Desirable
- Evidence of continuous personal and professional development
- PRINCE 2 qualified or equivalent Project Methodology Experience
Experience
Essential
- Experience of administration management
- Experience of setting up office/administrative systems and monitoring, reviewing and implementing changes to existing working practices
- Proven experience in running an office including managing, maintaining and developing databases and filing systems, maintaining stationery/stock levels and diary management.
- Experience of staff management and motivating diverse teams
- Experience of participating in and/or supporting audit activities
- Experience of working in partnership with other organisations, preferably a mix of public, private and voluntary sector
Desirable
- Experience of budgetary management
- Experience in practice and service development
- Experience of risk assessment and management
- Project Management experience
Skills and Knowledge
Essential
- Understanding of health and social care management environment and the roles and responsibilities within it
- Excellent interpersonal and communication skills and the ability to utilise them to communicate effectively within a co-operative multi-disciplinary and team based working environment.
- Excellent Leadership skills and the ability to motivate a team.
- Ability to work in partnership at all levels both within the organisation and with key stakeholders and groups across professional and inter- agency boundaries
- Excellent problem-solving skills, including the ability to resolve conflict and handle difficult situations effectively
- Ability to effectively co-ordinate project activities, to internal and externally set timelines
- Able to draft, type, format, prepare and produce a wide range of high quality documentation, letters, emails, memos, statistical information, graphics, presentations and short reports.
- Numerate and able to analyse, calculate and produce statistical and financial information accurately.
- Developed knowledge of Microsoft office applications - Word, Excel, Outlook, PowerPoint and Access
- Ability to be innovative in service development
- Knowledge of equal opportunities in service delivery and employment
- Demonstrable knowledge and understanding of safeguarding children and vulnerable adults
Desirable
- Understanding of the drivers for public sector reform, and specifically of the NHS policy agenda
- Understanding of primary care, acute services and the health and social care agenda.
- Ability to coach, motivate, mentor and inspire
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
