Central London Community Health Trust

Receptionist/Administrator

The closing date is 05 March 2026

Job summary

CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!

An exciting opportunity has become available for a band 3 Receptionist/Administrator. This role will provide a comprehensive and high-quality reception and administrative support service to the Contraception, HIV and Sexual Health Service team withing Hertfordshire Sexual Health Service.

Main duties of the job

The post holder will take responsibility for booking clinics, processing new referrals, updating waiting lists and communicating appointment related information to patients/carers and provide administration support to clinical staff.

Taking initial responsibility for the local resolution of problems that may arise with staff/clients and to deal with complaints according to CLCH (Central London Community Health NHS Trust) policy and procedures.

Maintaining good working relationships with all members of the multi -disciplinary team and where appropriate, to work closely with other relevant departments

About us

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.

What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.

We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Date posted

24 February 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£26,240 to £27,928 a year Per annum, inclusive of HCAS (pro rata)

Contract

Permanent

Working pattern

Part-time

Reference number

824-HERTS-7766345

Job locations

Hatfield Centre

Queensway

Hatfield

AL10 0LT

Job description

Job responsibilities

Successful applicants will be required to demonstrate alignment with the Trusts values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.

Job description

Job responsibilities

Person Specification

Education/Qualification

Essential

Good level of literacy and numeracy and general education
NVQ Admin Level 3 in Administration or equivalent

Desirable

European Computer Driving Licence (ECDL) or equivalent

Experience

Essential

Secretarial or administrative experience in an office environment.
Experience of working with the general public in a customer or client-facing role.
Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment.
Experience of taking, producing and distributing notes as directed.

Desirable

Experience of working with patients and carers in a public sector environment.
Experience of working in a health care environment.
Knowledge of petty cash and stock ordering procedures

Skills & Knowledge

Essential

Understanding of the need for confidentiality.
Understanding of Equal Opportunities and Diversity.
Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook).
Accurate copy typing.
Excellent verbal and written skills.
Able use own initiative to plan and prioritise own workload to meet deadlines.
Able to provide evidence of demonstration of the Trust's Values and Behaviours.
Ability to work autonomously and make decisions.

Desirable

Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults

Person Specification

Education/Qualification

Essential

Good level of literacy and numeracy and general education
NVQ Admin Level 3 in Administration or equivalent

Desirable

European Computer Driving Licence (ECDL) or equivalent

Experience

Essential

Secretarial or administrative experience in an office environment.
Experience of working with the general public in a customer or client-facing role.
Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment.
Experience of taking, producing and distributing notes as directed.

Desirable

Experience of working with patients and carers in a public sector environment.
Experience of working in a health care environment.
Knowledge of petty cash and stock ordering procedures

Skills & Knowledge

Essential

Understanding of the need for confidentiality.
Understanding of Equal Opportunities and Diversity.
Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook).
Accurate copy typing.
Excellent verbal and written skills.
Able use own initiative to plan and prioritise own workload to meet deadlines.
Able to provide evidence of demonstration of the Trust's Values and Behaviours.
Ability to work autonomously and make decisions.

Desirable

Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central London Community Health Trust

Address

Hatfield Centre

Queensway

Hatfield

AL10 0LT

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Central London Community Health Trust

Address

Hatfield Centre

Queensway

Hatfield

AL10 0LT

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)