Central London Community Health Trust

0-19 SPA Administrator

The closing date is 26 January 2026

Job summary

We are looking for a committed, innovative administrator with outstanding people skills to work across our SPAs in Merton. Your role will be to provide administrative support eg; signposting patient queries, processing referrals/discharges, booking/cancelling/rescheduling appointments and supporting clinical delivery across services in the South West Division. The post is based at Merton Civic Centre.

PLEASE NOTE: this is a fixed term contract with an end date 31-DEC-2026THIS ROLE IS NOT ELIGIBLE FOR VISA SPONSORSHIP - due to the role being a fixed-term contract.

Main duties of the job

You will work closely with existing admin staff, team leaders and managers across Merton clinical services. You should have a passion for quality improvement, innovation, positive change and be solution focused. You should be able to sensitively respond to patient calls in a high pressure and fast paced environment. Your communication and administration skills will be excellent.

We are committed to professional development offering competency support and sign off, team meetings, shadowing opportunities, psychological support for SPA teams, in-service training and one to one supervision. Internal and external courses are supported. Having experience of EMIS, engaging with the public and experience of sensitively managing challenging conversations is advantageous.

About us

Just as we care about our patients' wellbeing, we care about yours!

We can offer you:

A comprehensive induction into the community service followed by a local induction to introduce you to the role
Car lease scheme *T&C's apply (Band 5 roles & above)
Flexible working options
Annual travel card loan
Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Date posted

19 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,651 to £31,312 a year per annum, inclusive of HCAS

Contract

Fixed term

Duration

11 months

Working pattern

Full-time, Flexible working

Reference number

824-SOUTH-7729536

Job locations

Merton Civic Centre

London Road

Morden

SM4 5DX

Job description

Job responsibilities

** Successful applicants will be required to demonstrate alignment with the Trusts values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification.

Job description

Job responsibilities

Person Specification

Education/Qualification

Essential

GCSE grade 9 - 4 or equivalent in English and Maths
OR Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience.

Experience

Essential

Administrative experience in an office environment
Experience of working with the public in a customer service role
Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment.

Desirable

Experience of working in a health care environment

Skills and Knowledge

Essential

Understanding of the need for confidentiality and sensitivity
Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
Excellent verbal and written skills
Demonstrates excellent customer service skills.
Outstanding organisational skills
Ability to work and adapt to a changing Environment
Ability work effectively in a team
Reliable, flexible & adaptable, and empathetic
Ability to stay calm and focused.
Able to meet the required IT skills for the post
Able to provide evidence of demonstration of the Trust's Values and Behaviours

Person Specification

Education/Qualification

Essential

GCSE grade 9 - 4 or equivalent in English and Maths
OR Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience.

Experience

Essential

Administrative experience in an office environment
Experience of working with the public in a customer service role
Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment.

Desirable

Experience of working in a health care environment

Skills and Knowledge

Essential

Understanding of the need for confidentiality and sensitivity
Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
Excellent verbal and written skills
Demonstrates excellent customer service skills.
Outstanding organisational skills
Ability to work and adapt to a changing Environment
Ability work effectively in a team
Reliable, flexible & adaptable, and empathetic
Ability to stay calm and focused.
Able to meet the required IT skills for the post
Able to provide evidence of demonstration of the Trust's Values and Behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central London Community Health Trust

Address

Merton Civic Centre

London Road

Morden

SM4 5DX

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Central London Community Health Trust

Address

Merton Civic Centre

London Road

Morden

SM4 5DX

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)