Single Point of Access (SPA) Administrator

Job summary

We are seeking a reliable and organised Band 3 Administrator to join the North West London Single Point of Access (SPA) team. This role provides essential administrative and clerical support to clinical services and acts as a key point of contact for patients, carers and healthcare professionals.

The post holder will play an important role in ensuring referrals are processed accurately, safely and in a timely manner, supporting the delivery of high-quality, compassionate care. They will work closely with colleagues in a busy and collaborative environment, contributing positively to team objectives and patient experience while working in line with the Trust's values of Accountability, Inclusion, Compassion, and Empowerment.

Main duties of the job

• Act as the first point of contact for patients, carers and professionals, responding to enquiries in a professional and timely manner
• Receive and action inbound calls in line with service standards
• Register and process new referrals in accordance with Standard Operating Procedures
• Book, amend, and cancel appointments and clinics
• Maintain accurate and up-to-date electronic patient records
• Manage waiting lists and identify urgent referrals for appropriate escalation
• Provide clear and timely appointment information, including arranging interpreters and transport where required
• Manage the SPA generic inbox and respond to queries within agreed timescales
• Produce clinic letters, reports and routine correspondence to required standards
• Support team meetings, audits and service activities as required
• Prioritise and manage workload effectively to meet service demands
• Communicate clearly via telephone, email, written correspondence and face-to-face
• Work collaboratively with colleagues to ensure accurate service information and a positive team environment
• Escalate concerns, complaints, or risks appropriately, maintaining confidentiality at all times
• Complete mandatory training and take responsibility for ongoing learning and development
• Support the induction and training of new team members
• Adhere to health and safety, data protection and information governance requirements.

About us

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care

Employer details

Employer name

Central London Community Health Trust

Address

The Medical Centre

Woodfield Road

London

W9 3XZ

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

---

Employer details

Employer name

Central London Community Health Trust

Address

The Medical Centre

Woodfield Road

London

W9 3XZ

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

---