Central London Community Health Trust

Reception Co-Ordinator

The closing date is 06 January 2026

Job summary

Front of house Walk In Centre Reception staff for Barnet Walk In Centres - Edgware Walk in Centre / Finchley Walk in Centre

We are looking for a friendly, organised, and professional Reception Coordinator to support the smooth running of our front-of-house services at the Barnet Walk-In Centres. You will provide high-quality administrative support, ensure the reception area runs efficiently, and offer excellent customer service to everyone accessing our services.

You will work closely with clinical and management teams and help create a welcoming, inclusive, and efficient environment for patients, staff, and visitors.

Ideally split between both sites but open for discussion

Main duties of the job

Front-of-House & Patient Support

Greet, book in, and signpost patients, ensuring accessibility needs are met.
Respond to patient queries with empathy and clear communication.
Organise interpreters when required and consider urgency and safety (e.g., infection prevention).

Reception & Service Coordination

Oversee the day-to-day running of the reception area to maintain a smooth, professional service during all opening hours.
Support temporary and new staff, assisting with induction and general guidance.
Take initial responsibility for resolving routine issues and follow complaints procedures.
Provide reception cover at either site as needed.

Administrative Support

Use relevant systems (including SystmOne) to accurately enter and retrieve information.
Manage post, emails, scanning, photocopying, filing, and health records in line with protocols.
Send referrals, prepare documents, letters, and reports within agreed timeframes.
Maintain notice boards, learning resources, and departmental filing systems (electronic and paper).
Coordinate meeting and event logistics, including minutes and material preparation.
Contribute to statistical reporting and audits by collating and presenting information.

Communication & Teamwork

Communicate clearly using email, phone, written, and face-to-face channels.
Share team schedules and availability with relevant staff and partners.
Liaise with internal and external agencies regarding records, transport, or service information

About us

Just as we care about our patients' well-being, we care about yours!

We can offer you:

A comprehensive induction into the community service followed by a local induction to introduce you to the role
Car lease scheme(only available for Band 5 and up)
Flexible working options
Annual travel card loan
Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Date posted

30 December 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,651 to £31,312 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

824-NORTH-7638235

Job locations

Edgware Walk In Centre / Finchley Memorial Hospital

Barnet

HA8 0AD

Job description

Job responsibilities

Please refer to Job description and Person Specification for outline of skills, knowledge and experience required.

Job description

Job responsibilities

Please refer to Job description and Person Specification for outline of skills, knowledge and experience required.

Person Specification

Education/Qualification

Essential

Good literacy and numeracy, general education
NVQ Admin Level 3 in Administration or relevant experience

Experience

Essential

Secretarial and administrative experience in an office environment
Experience of working with the general public in a customer or client-facing role
Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
Experience of taking, producing and distributing notes or letters as directed

Desirable

Experience of working with patients and carers in a public sector environment
Experience of working in a health care environment
Knowledge of stock ordering procedures

Skills & Knowledge

Essential

Understanding of the need for confidentiality
Understanding of Equal Opportunities
Ability to create and structure office systems e.g. filing, stationery and equipment ordering
Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
Accurate copy typing
Demonstrates excellent customer service skills
Evidence of excellent organisational skills
Able to demonstrate excellence in Customer Service
Able to meet the required IT Skills for the post
Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults

Person Specification

Education/Qualification

Essential

Good literacy and numeracy, general education
NVQ Admin Level 3 in Administration or relevant experience

Experience

Essential

Secretarial and administrative experience in an office environment
Experience of working with the general public in a customer or client-facing role
Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
Experience of taking, producing and distributing notes or letters as directed

Desirable

Experience of working with patients and carers in a public sector environment
Experience of working in a health care environment
Knowledge of stock ordering procedures

Skills & Knowledge

Essential

Understanding of the need for confidentiality
Understanding of Equal Opportunities
Ability to create and structure office systems e.g. filing, stationery and equipment ordering
Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
Accurate copy typing
Demonstrates excellent customer service skills
Evidence of excellent organisational skills
Able to demonstrate excellence in Customer Service
Able to meet the required IT Skills for the post
Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central London Community Health Trust

Address

Edgware Walk In Centre / Finchley Memorial Hospital

Barnet

HA8 0AD

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Central London Community Health Trust

Address

Edgware Walk In Centre / Finchley Memorial Hospital

Barnet

HA8 0AD

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)