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Central London Community Health Trust

Bank Administrator

The closing date is 04 January 2026

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Job summary

Central London Community Health Care are now looking for a Bank Administrator Officer to join them

The post holder will provide a comprehensive and high quality administrative support to the team.
The post holder will take responsibility for booking clinics, processing new referrals, updating waiting lists and communicating appointment related information to patients/carers.
The post holder will be required to type clinical letters including copy typing.
Support temporary staff and supporting day to day running of the office.

Main duties of the job

Take initial responsibility for the local resolution of problems that may arise with staff/clients. To deal with complaints according to CLCH policy and procedures.
Communicate effectively by competent use of email, telephone, written and face-to-face communication according to guidelines and customer care standards.
To collect, process, distribute incoming mail.
General photocopying, scanning and filing of confidential and non-confidential information.
To utilise the relevant IT systems, specifically EMIS to enter and retrieve data ensuring all details are accurately recorded in a timely manner.
To carry out smart card re-authentication as appropriate.
Maintain and manage departmental filing systems, including electronic.
To maintain health records as required and according to protocols.

About us

Just as we care about our patients' well-being, we care about yours!

We can offer you:

A comprehensive induction into the community service followed by a local induction to introduce you to the role
Car lease scheme(only available for Band 5 and up)
Flexible working options
Annual travel card loan
Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Date posted

24 December 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£14.26 an hour Weekly pay will include: Basic pay + HCAS + 12.07% Holiday pay

Contract

Bank

Working pattern

Flexible working

Reference number

824-BANK-LIT-1505

Job locations

L5 Allocate Bank Weekly

London

W2 1RU

Job description

Job responsibilities

Please refer to Job description and Person Specification for outline of skills, knowledge and experience required.

Job description

Job responsibilities

Please refer to Job description and Person Specification for outline of skills, knowledge and experience required.

Person Specification

Education/Qualification

Essential

Good literacy and numeracy, general education
NVQ Admin Level 3 in Administration or relevant experience

Experience

Essential

Secretarial and administrative experience in an office environment
Experience of working with the general public in a customer or client-facing role
Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
Experience of taking, producing and distributing notes or letters as directed

Desirable

Experience of working with patients and carers in a public sector environment
Experience of working in a health care environment
Knowledge of stock ordering procedures

Skills & Knowledge

Essential

Ability to create and structure office systems e.g. filing, stationery and equipment ordering
Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
Accurate copy typing
Demonstrates excellent customer service skills
Able to prepare routine correspondence independently
Evidence of excellent organisational skills
Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults

Person Specification

Education/Qualification

Essential

Good literacy and numeracy, general education
NVQ Admin Level 3 in Administration or relevant experience

Experience

Essential

Secretarial and administrative experience in an office environment
Experience of working with the general public in a customer or client-facing role
Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
Experience of taking, producing and distributing notes or letters as directed

Desirable

Experience of working with patients and carers in a public sector environment
Experience of working in a health care environment
Knowledge of stock ordering procedures

Skills & Knowledge

Essential

Ability to create and structure office systems e.g. filing, stationery and equipment ordering
Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
Accurate copy typing
Demonstrates excellent customer service skills
Able to prepare routine correspondence independently
Evidence of excellent organisational skills
Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Central London Community Health Trust

Address

L5 Allocate Bank Weekly

London

W2 1RU

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Central London Community Health Trust

Address

L5 Allocate Bank Weekly

London

W2 1RU

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)