Job summary
The Communications Assistant is a pivotal role within the CLCH centralCommunications Team, providingresponsivecommunications advice andassistanceand improving engagement across digital platforms.
Motivated and ambitious, you will beseekingto further developyourcareer as a communications professional. Excellent writing skills and a high degree of technical skill will be needed in the role, which will involve drafting communications materials, managing content on a range of communications channels, and supporting the team on a range of projects,campaigns,and events.
Taking a proactive,organised,and innovative approach to your work, you will make a real impacttostaff experience and engagement andhelp to transformthe Trust'sexternal profile.
Main duties of the job
Act as the first point of contact for enquiries coming into the Communications Team via the communications inbox, respondingor triaging within the team asappropriate. Develop andmaintain excellent contacts and trusted relationships with a range of internal and external stakeholders. Manage the communications planning grid for key internal and external activities, liaising with Communications Team members to ensure it is up to date andaccurate. Act as the named communicationsleadforselect clinical and/or corporate services, developing an in depth understandingofthe services and priorities and providing responsive advice andassistance. Manage the Trust's corporate social media channels; create and schedule content and regularlymonitorperformance to improve engagement. Develop and issue corporate email communications to staff, including regular newsletters and ad-hoc alerts. Prepare a range of regular written and digital communications for publication on the staff intranet and external website, including news items,blogsand videos. Develop content and materials written in engaging, plain English language fordifferentaudiences and corporate communications channels. Provide regular reports on the performance of digital communications channels,identifying trends and making recommendations for improvement. Provide high quality administrative and business support to the Communications Team.
About us
Just as we care about our patients' well-being, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme(only available for Band 5 and up)
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
Job description
Job responsibilities
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
Person Specification
Education/Qualifications
Essential
- GCSE English Language or equivalent
- Degree or equivalent qualification in marketing, communications, journalism or public relations, or equivalent experience.
- Demonstrable experience within a dedicated communications team/agency or of working in the media
Desirable
- Experience of working in the NHS or public sector
- Evidence of continued professional development
Experience
Essential
- Experience of using content management systems and writing for the web
- Experience of using social media channels for an organisation/ company
- Use of social media scheduling systems/platforms
- Knowledge of social media, website and email marketing analytics
- Good understanding of evaluating and measuring performance and improving engagement across digital channels
Desirable
- Experience of working with design and print agencies
- Experience of arranging or supporting events or conferences
- Experience of delivering or supporting campaigns
Skills and Knowledge
Essential
- Excellent written and verbal skills
- Excellent editing and proofreading skills
- High level of attention to detail
- Ability to write in plain English and an engaging style for a range of audiences and corporate communications channels
- Use of design software/tools to create communications materials and assets
- Ability to create content for digital channels, including graphics and video
- Ability to understand and follow brand guidelines (e.g. colour schemes, logos)
- Ability to turn complex information into easily understood messages
- High level of interpersonal skills
- Ability to deliver on tight deadlines
- Ability to establish positive relationships
- Ability to work as part of a team and autonomously
- Excellent time management and organisation skills, with the ability to multi-task, manage a varied workload and prioritise
- Ability to produce high quality work to short deadlines
- Self motivated, flexible and takes initiative
- Use of creative and innovative approaches to problem solving.
- Ability to deal sensitively with confidential information.
- Willingness to travel and work in an agile way from multiple Trust sites to fulfil the requirements to the post, including occasional working of unsocial hours
- Excellent knowledge of the full range of Microsoft Office applications (Outlook, Word, PowerPoint, Excel, Publisher)
- Advanced keyboard skills
Desirable
- Use of video editing software/tools
- Use of email marketing software/platforms
- Knowledge and understanding of the media (print, broadcast, online)
- Knowledge of key issues currently facing the NHS
Person Specification
Education/Qualifications
Essential
- GCSE English Language or equivalent
- Degree or equivalent qualification in marketing, communications, journalism or public relations, or equivalent experience.
- Demonstrable experience within a dedicated communications team/agency or of working in the media
Desirable
- Experience of working in the NHS or public sector
- Evidence of continued professional development
Experience
Essential
- Experience of using content management systems and writing for the web
- Experience of using social media channels for an organisation/ company
- Use of social media scheduling systems/platforms
- Knowledge of social media, website and email marketing analytics
- Good understanding of evaluating and measuring performance and improving engagement across digital channels
Desirable
- Experience of working with design and print agencies
- Experience of arranging or supporting events or conferences
- Experience of delivering or supporting campaigns
Skills and Knowledge
Essential
- Excellent written and verbal skills
- Excellent editing and proofreading skills
- High level of attention to detail
- Ability to write in plain English and an engaging style for a range of audiences and corporate communications channels
- Use of design software/tools to create communications materials and assets
- Ability to create content for digital channels, including graphics and video
- Ability to understand and follow brand guidelines (e.g. colour schemes, logos)
- Ability to turn complex information into easily understood messages
- High level of interpersonal skills
- Ability to deliver on tight deadlines
- Ability to establish positive relationships
- Ability to work as part of a team and autonomously
- Excellent time management and organisation skills, with the ability to multi-task, manage a varied workload and prioritise
- Ability to produce high quality work to short deadlines
- Self motivated, flexible and takes initiative
- Use of creative and innovative approaches to problem solving.
- Ability to deal sensitively with confidential information.
- Willingness to travel and work in an agile way from multiple Trust sites to fulfil the requirements to the post, including occasional working of unsocial hours
- Excellent knowledge of the full range of Microsoft Office applications (Outlook, Word, PowerPoint, Excel, Publisher)
- Advanced keyboard skills
Desirable
- Use of video editing software/tools
- Use of email marketing software/platforms
- Knowledge and understanding of the media (print, broadcast, online)
- Knowledge of key issues currently facing the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
