Job summary
We have an exciting opportunity for the right person to join our new management structure within our Resilience Directorate. We are looking to appoint a Patient and Staff Logistics Officer, a key role leading the Trust's Patient Transport Booking Bureau and managing our Interpreting Services and Uniforms for staff within our clinical services.
This post sits within our Resilience Directorate, which provides centralised support to the Clinical Operating Divisions for services including emergency planning and major incident management, CQC compliance, patient transport, interpreting services, and a health and safety function for the Trust.
The postholder will provide line management and support for the patient and staff logistics team and ensure that the PTS booking centre operates effectively throughout its opening hours, maintaining reasonable call waiting times. This will ensure all queries relating to transport and interpreting services are managed in a timely manner, including any escalations from the patient and staff logistics coordinators.
You will also support the Head of EPRR and Patient and Staff Logistics with the procurement and contract management of these services across the CLCH geography. Alongside this, you will provide reports for the operating divisions on the use and operating processes of these services, ensuring quality, value for money, and a consistently positive experience for patients and staff.
Main duties of the job
- Represent the patient transport, interpreting and uniform services at multi-agency meetings and events
- Provide training for patients and staff on how to access these services.
- Participate in national forums and working groups that contribute to the strategic development of these services within the NHS.
- Communicate confidently with members of the public, managing enquiries and potential complaints in a polite, compassionate and professional manner.
- Use Microsoft Office products, including Teams and particularly Excel, for data entry and reporting (training will be provided on all digital systems used by the team).
- Draw on any previous call centre handling and management experience, as the transport booking bureau operates as a call centre for patients.
- Develop standard operating processes and administrative systems, ensuring rollout and consistent adherence across the team.
- Join the on-call rota within the wider Resilience Directorate.
- Complete reporting and administrative tasks relating to all areas within the portfolio.
- Provide line management for the patient transport, interpreting and uniform teams.
About us
Just as we care about our patients' well-being, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme(only available for Band 5 and up)
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
Job description
Job responsibilities
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
Person Specification
Education/Qualification
Essential
- Educated to degree / Post Graduate level or equivalent, plus further short courses, theoretical study and on the job training and experience or equivalent
Desirable
- Project management qualification (e.g. Prince2) or equivalent
- Experience of patient transport and/or interpreting service management
- Trained Loggist
Experience
Essential
- Experience of working in a healthcare organisation
- Demonstrable experience of planning complex areas of work
- Experience of managing projects
- Experience of working with a broad range of multi-agency partners and establishing effective working relationships across boundaries
- Experience in managing patient transport contracts
- Experience of coordinating and managing a team
- Previous contract management experience
- Experience of managing competing priorities and demands
- Experience of developing and implementing administration systems and processes
- Demonstrable experience of using own initiative to achieve required outcomes
- Experience of delivering training to multi-disciplinary teams
Desirable
- Experience of procurement of external services
Skills & Knowledge
Essential
- Demonstrable attention to detail
- Self-motivated and ability to motivate others
- Advance IT skills and knowledge of Microsoft applications
- Well-developed and demonstrable organisational skills
- Knowledge of Business Continuity Management
- Strong communication skills
- Knowledge of Information Governance in a health organisation
- Performs well under pressure and achieves tight deadlines in a complex/changing environment
- Ability to work inter-professionally and across professional boundaries with all levels of staff
- Innovative, pro-active and resourceful
Desirable
- Current, full UK driving licence
- Knowledge of patient transport and and/or interpreting services provision
Key Attributes
Essential
- Ability to meet the fundamental aspects of the role
- Able to work flexibly within the needs of the team and organisation
- Able to travel across London and into Hertfordshire
- Degree of flexibility in working hours
Person Specification
Education/Qualification
Essential
- Educated to degree / Post Graduate level or equivalent, plus further short courses, theoretical study and on the job training and experience or equivalent
Desirable
- Project management qualification (e.g. Prince2) or equivalent
- Experience of patient transport and/or interpreting service management
- Trained Loggist
Experience
Essential
- Experience of working in a healthcare organisation
- Demonstrable experience of planning complex areas of work
- Experience of managing projects
- Experience of working with a broad range of multi-agency partners and establishing effective working relationships across boundaries
- Experience in managing patient transport contracts
- Experience of coordinating and managing a team
- Previous contract management experience
- Experience of managing competing priorities and demands
- Experience of developing and implementing administration systems and processes
- Demonstrable experience of using own initiative to achieve required outcomes
- Experience of delivering training to multi-disciplinary teams
Desirable
- Experience of procurement of external services
Skills & Knowledge
Essential
- Demonstrable attention to detail
- Self-motivated and ability to motivate others
- Advance IT skills and knowledge of Microsoft applications
- Well-developed and demonstrable organisational skills
- Knowledge of Business Continuity Management
- Strong communication skills
- Knowledge of Information Governance in a health organisation
- Performs well under pressure and achieves tight deadlines in a complex/changing environment
- Ability to work inter-professionally and across professional boundaries with all levels of staff
- Innovative, pro-active and resourceful
Desirable
- Current, full UK driving licence
- Knowledge of patient transport and and/or interpreting services provision
Key Attributes
Essential
- Ability to meet the fundamental aspects of the role
- Able to work flexibly within the needs of the team and organisation
- Able to travel across London and into Hertfordshire
- Degree of flexibility in working hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
