Job summary
CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!
The post holder is directly responsible for the day-to-day operational management of the administration team within the planned care service. They are responsible for working collaboratively with team members to effectively coordinate and deliver a high quality of service while making effective use of resources. They will be an ambassador for the service; they will be motivated to provide first class administration in a professional manner to support the work of the service and meet strategic and business objectives and to support achievement of service key performance indicators/targets.
The post holder will lead the administration team, the responsibility of which is to support clinical teams to manage and effectively prioritise the daily demand on the service and to support clinicians in service delivery.
The post holder will be responsible for operational and performance management, staff management, training and personal development, as well as providing high quality personal assistant services to the Locality Manager.
Main duties of the job
- Line Management
- Administration
- Communication
- Data and Reporting
- Personal Attributes
- Personal Assistant to Locality Manager
- Other Responsibilities
About us
Just as we care about our patients' well-being, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme (only available for Band 5 and up)
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
Please refer to the job description, person specification and CLCH trust values, for outline of skills, knowledge and experience required.
Job description
Job responsibilities
Please refer to the job description, person specification and CLCH trust values, for outline of skills, knowledge and experience required.
Person Specification
Education/Qualification
Essential
- 5 GCSE at A-C or equivalent, to include maths and English
- NVQ Level 3 or equivalent in administration
- Evidence of continuous personal and professional development
- Educated to degree level or equivalent level combination of diploma level education, further short courses/ training and experience
Experience
Essential
- Experience of working in a senior administrative role
- Experienced of dealing with enquiries from the public, staff, and other organisations
- Experience of managing databases, filing systems, and stock levels
- Experience of prioritising workload to meet conflicting demands
- Experience of leading or managing a diverse team
- Experience with IT systems including MSOffice and Outlook
Desirable
- Experience of working in a healthcare administration environment
- Previous NHS administration experience
Skills & Knowledge
Essential
- Ability to work in partnership at all levels both within the organization and with key stakeholders and groups across professional and inter-agency boundaries
- Ability to coach, motivate, mentor and inspire
- Excellent problem-solving skills, including the ability to resolve conflict and handle difficult situations effectively
- Developed knowledge of Microsoft Office applications - Word, Excel, Outlook, PowerPoint, Teams
- Able to analyse, calculate and produce statistical and financial information accurately.
- Excellent stakeholder management skills and the ability to influence negotiate and build relationships at all levels.
- Ability to effectively co-ordinate project activities, to internal and externally set timelines.
- Able to draft, type, format, prepare and produce a wide range of high-quality documentation, letters, emails, statistical information, graphics, presentations and short reports.
Desirable
- Ability to use electronic clinical record systems eg EMIS/SystmOne
Person Specification
Education/Qualification
Essential
- 5 GCSE at A-C or equivalent, to include maths and English
- NVQ Level 3 or equivalent in administration
- Evidence of continuous personal and professional development
- Educated to degree level or equivalent level combination of diploma level education, further short courses/ training and experience
Experience
Essential
- Experience of working in a senior administrative role
- Experienced of dealing with enquiries from the public, staff, and other organisations
- Experience of managing databases, filing systems, and stock levels
- Experience of prioritising workload to meet conflicting demands
- Experience of leading or managing a diverse team
- Experience with IT systems including MSOffice and Outlook
Desirable
- Experience of working in a healthcare administration environment
- Previous NHS administration experience
Skills & Knowledge
Essential
- Ability to work in partnership at all levels both within the organization and with key stakeholders and groups across professional and inter-agency boundaries
- Ability to coach, motivate, mentor and inspire
- Excellent problem-solving skills, including the ability to resolve conflict and handle difficult situations effectively
- Developed knowledge of Microsoft Office applications - Word, Excel, Outlook, PowerPoint, Teams
- Able to analyse, calculate and produce statistical and financial information accurately.
- Excellent stakeholder management skills and the ability to influence negotiate and build relationships at all levels.
- Ability to effectively co-ordinate project activities, to internal and externally set timelines.
- Able to draft, type, format, prepare and produce a wide range of high-quality documentation, letters, emails, statistical information, graphics, presentations and short reports.
Desirable
- Ability to use electronic clinical record systems eg EMIS/SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
