Job summary
We have an exciting opportunity for an organised and compassionate administrator to join our Children's Community Nursing Service, based at The Medical Centre in W9. This is a rewarding role supporting a dynamic nursing team who work closely with children and young people with acute, complex, and life-limiting conditions, as well as their families and carers.
You will play a vital part in helping us deliver high-quality, family-centred care -- coordinating nursing visits, managing essential medical supplies, and liaising with families and a wide range of professionals involved in each child's care. The role is varied and fast-paced, requiring strong communication and organisational skills, attention to detail, and a sensitive approach when supporting families during challenging times.
This role is 37.5hours per week Monday to Friday, working as an integral member of a warm and supportive multidisciplinary team. If you are motivated by making a difference in the lives of children and families, and enjoy working collaboratively in a caring environment, we would love to hear from you.
Main duties of the job
- The post holder will provide a comprehensive and high-quality administrative support service to the Children's Community Nursing Team.
- The post holder will assist in the organisation of the team's workload and manage clinic timetables/rotas/diaries.
- The post holder will take responsibility for booking clinics, managing new referrals, updating waiting lists, responding appropriately to incoming telephone queries, letters, and email, developing, and maintaining efficient paper and electronic filing systems and communicating appointment related information to patients/carers and clinicians.
- To establish, organise and co-ordinate all systems relating to the administration of CLCH's data reporting.
- The post holder will act on their own initiative in dealing with day-to-day issues.
About us
Just as we care about our patients' well-being, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme(only available for Band 5 and up)
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
Please refer to Job Description and Person Specification for outline of skills, knowledge and experience required.
Job description
Job responsibilities
Please refer to Job Description and Person Specification for outline of skills, knowledge and experience required.
Person Specification
Qualifications
Essential
- Good general standard of education to GCSE Level (Grade A-C) including English and Mathematics or equivalent Level 2 qualification(s)
- Educated to diploma level or equivalent level combination of NVQ 3 education, short courses and experience
Experience
Essential
- Previous administration/secretarial experience
- Experience of working with the general public in a customer or client-facing role
- Experience in running an office including managing, maintaining and developing databases and filing systems including maintaining stationery/stock levels and diary management
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
- Experience of using patient administration systems
- Experience of dealing with enquiries from the public and partner organisations
- Experience of prioritising workload to meet conflicting demands
- Experience of supervising staff
- Experience of organising meetings and events including speakers
Desirable
- Experience of working in the NHS/Public sector
- Experience of administering the recruitment and selection procedure
- Project management experience
Skills
Essential
- Understanding of patient pathways and medical terminology in own area of work
- Excellent communication skills both verbally and in writing with the ability to communicate at all levels and across a variety of agencies with negotiating and persuasive skills
- Excellent organisational and administrative skills and the ability to set up office systems and monitor review and implement changes to existing working practices
- Competent in the use of MS Word, Excel, PowerPoint, Scheduler and Outlook (or similar application)
- Demonstrable knowledge and understanding of safeguarding children and vulnerable adults Ability to work autonomously and to standard operating procedures
Desirable
- PowerPoint presentation and set up
- Experience of taking, producing and distributive formal minutes
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Person Specification
Qualifications
Essential
- Good general standard of education to GCSE Level (Grade A-C) including English and Mathematics or equivalent Level 2 qualification(s)
- Educated to diploma level or equivalent level combination of NVQ 3 education, short courses and experience
Experience
Essential
- Previous administration/secretarial experience
- Experience of working with the general public in a customer or client-facing role
- Experience in running an office including managing, maintaining and developing databases and filing systems including maintaining stationery/stock levels and diary management
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
- Experience of using patient administration systems
- Experience of dealing with enquiries from the public and partner organisations
- Experience of prioritising workload to meet conflicting demands
- Experience of supervising staff
- Experience of organising meetings and events including speakers
Desirable
- Experience of working in the NHS/Public sector
- Experience of administering the recruitment and selection procedure
- Project management experience
Skills
Essential
- Understanding of patient pathways and medical terminology in own area of work
- Excellent communication skills both verbally and in writing with the ability to communicate at all levels and across a variety of agencies with negotiating and persuasive skills
- Excellent organisational and administrative skills and the ability to set up office systems and monitor review and implement changes to existing working practices
- Competent in the use of MS Word, Excel, PowerPoint, Scheduler and Outlook (or similar application)
- Demonstrable knowledge and understanding of safeguarding children and vulnerable adults Ability to work autonomously and to standard operating procedures
Desirable
- PowerPoint presentation and set up
- Experience of taking, producing and distributive formal minutes
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
