Job summary
The Brent Children Clinical Services Unit has an exciting opportunity for a dynamic person with an eye for detail to support our Specialist Children Services.
You will be joining the forward thinking and innovative Children Therapy Teams (Paediatric SLT, OT and Physiotherapy) and the Child Development Service, in Brent.
We are seeking a proactive individual with a good understanding of using databases, excel and clinical systems such as EMIS, to input information and to generate reports and ensure the caseloads and waiting lists are kept up to date. This will include supporting the teams with validating data sent by the CLCH Business Team.
You will be motivated and innovative and keen to support all teams to deliver quality family centred care where children are at the heart of the work we do. This will include supporting a wide range of clinical staff in managing waiting lists and booking appointments in a timely manner and as per service targets as well as sharing reports with relevant external partners. You will be supported and will work closely with the TherapyTeam Leads and Therapy Clinical Leads.
Main duties of the job
Job Purpose
The post holder will provide a comprehensive and high-quality administrative support to the Brent Specialist Children Services, including
- Children's Speech and Language Therapy, Children's Physiotherapy,
- Children's Occupational Therapy and the Child Development Service (Community Paediatrics).
The post holder will take responsibility for booking clinics, processing new referrals, updating waiting lists and communicating appointment related information to patients/parents/carers.
The post holder will support the day to day running of the office.
About us
Just as we care about our patients' well-being, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme(only available for Band 5 and up)
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
Please refer to job description, person specification and trust values, for outline of skills, knowledge and experience required
Job description
Job responsibilities
Please refer to job description, person specification and trust values, for outline of skills, knowledge and experience required
Person Specification
Education/Qualification
Essential
- Good literacy and numeracy, general education
- NVQ Admin Level 3 in Administration or relevant experience
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Experience
Essential
- Secretarial and administrative experience in an office environment
- Experience of working with the general public in a customer or client-facing role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
- Experience of taking, producing and distributing notes or letters as directed
Desirable
- Experience of working with patients and carers in a public sector environment
- Experience of working in a health care environment
- Knowledge of stock ordering procedures
Skills & Knowledge
Essential
- Understanding of the need for confidentiality
- Understanding of Equal Opportunities
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
- Accurate copy typing
- Able to prepare routine correspondence independently
- Able to provide evidence of where you have demonstrated the Trust's Values and Behaviours ? Able to demonstrate excellence in Customer Service
- Able to demonstrate excellence in Customer Service
- Able to meet the required IT Skills for the post
- Experience of working in an environment requiring an awareness of safeguarding children
Person Specification
Education/Qualification
Essential
- Good literacy and numeracy, general education
- NVQ Admin Level 3 in Administration or relevant experience
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Experience
Essential
- Secretarial and administrative experience in an office environment
- Experience of working with the general public in a customer or client-facing role
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
- Experience of taking, producing and distributing notes or letters as directed
Desirable
- Experience of working with patients and carers in a public sector environment
- Experience of working in a health care environment
- Knowledge of stock ordering procedures
Skills & Knowledge
Essential
- Understanding of the need for confidentiality
- Understanding of Equal Opportunities
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
- Accurate copy typing
- Able to prepare routine correspondence independently
- Able to provide evidence of where you have demonstrated the Trust's Values and Behaviours ? Able to demonstrate excellence in Customer Service
- Able to demonstrate excellence in Customer Service
- Able to meet the required IT Skills for the post
- Experience of working in an environment requiring an awareness of safeguarding children
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Central London Community Health Trust
Address
Chalkhill Primary Care Centre
Chalkhill Primary Care Centre
Wembley
HA9 9FX
Employer's website
https://clch.nhs.uk/ (Opens in a new tab)
