Central London Community Health Trust

Administrative Officer - Brent Specialist Children Services

The closing date is 03 September 2025

Job summary

The Brent Children Clinical Services Unit has an exciting opportunity for a dynamic person with an eye for detail to support our Specialist Children Services.

You will be joining the forward thinking and innovative Children Therapy Teams (Paediatric SLT, OT and Physiotherapy) and the Child Development Service, in Brent.

We are seeking a proactive individual with a good understanding of using databases, excel and clinical systems such as EMIS, to input information and to generate reports and ensure the caseloads and waiting lists are kept up to date. This will include supporting the teams with validating data sent by the CLCH Business Team.

You will be motivated and innovative and keen to support all teams to deliver quality family centred care where children are at the heart of the work we do. This will include supporting a wide range of clinical staff in managing waiting lists and booking appointments in a timely manner and as per service targets as well as sharing reports with relevant external partners. You will be supported and will work closely with the Therapy Team Leads and Therapy Clinical Leads.

Main duties of the job

The post holder will provide a comprehensive and high-quality administrative support to the Brent Specialist Children Services, including Children's Speech and Language Therapy, Children's Physiotherapy, Children's Occupational Therapy and the Child Development Service (Community Paediatrics).

The post holder will take responsibility for booking clinics, processing new referrals, updating waiting lists and communicating appointment related information to patients/parents/carers.

The post holder will support the day to day running of the office.

About us

Just as we care about our patients' well-being, we care about yours!

We can offer you:

A comprehensive induction into the community service followed by a local induction to introduce you to the role
Car lease scheme(only available for Band 5 and up)
Flexible working options
Annual travel card loan
Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Date posted

27 August 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£29,651 to £31,312 a year per annum inclusive of HCAS (pro rata)

Contract

Permanent

Working pattern

Part-time, Job share, Flexible working

Reference number

824-ONW-7428021

Job locations

Chalkhill Primary Care Center

113 Chalkhill Road

Wembley

HA9 9FY

Job description

Job responsibilities

Please refer to job description, person specification and trust values, for outline of skills, knowledge and experience required

Job description

Job responsibilities

Please refer to job description, person specification and trust values, for outline of skills, knowledge and experience required

Person Specification

Education/Qualification

Essential

Good literacy and numeracy, general education
NVQ Admin Level 3 in Administration or relevant experience
Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)

Experience

Essential

Secretarial and administrative experience in an office environment
Experience of working with the general public in a customer or client-facing role
Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
Experience of taking, producing and distributing notes or letters as directed

Desirable

Experience of working with patients and carers in a public sector environment
Experience of working in a health care environment
Knowledge of stock ordering procedures

Skills & Knowledge

Essential

Understanding of the need for confidentiality
Understanding of Equal Opportunities
Ability to create and structure office systems e.g. filing, stationery and equipment ordering
Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
Accurate copy typing
Demonstrates excellent customer service skills
Evidence of excellent organisational skills
Able to provide evidence of where you have demonstrated the Trust's Values and Behaviours
Able to demonstrate excellence in Customer Service
Able to meet the required IT Skills for the post
Experience of working in an environment requiring an awareness of safeguarding children

Person Specification

Education/Qualification

Essential

Good literacy and numeracy, general education
NVQ Admin Level 3 in Administration or relevant experience
Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)

Experience

Essential

Secretarial and administrative experience in an office environment
Experience of working with the general public in a customer or client-facing role
Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
Experience of taking, producing and distributing notes or letters as directed

Desirable

Experience of working with patients and carers in a public sector environment
Experience of working in a health care environment
Knowledge of stock ordering procedures

Skills & Knowledge

Essential

Understanding of the need for confidentiality
Understanding of Equal Opportunities
Ability to create and structure office systems e.g. filing, stationery and equipment ordering
Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
Accurate copy typing
Demonstrates excellent customer service skills
Evidence of excellent organisational skills
Able to provide evidence of where you have demonstrated the Trust's Values and Behaviours
Able to demonstrate excellence in Customer Service
Able to meet the required IT Skills for the post
Experience of working in an environment requiring an awareness of safeguarding children

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central London Community Health Trust

Address

Chalkhill Primary Care Center

113 Chalkhill Road

Wembley

HA9 9FY

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Central London Community Health Trust

Address

Chalkhill Primary Care Center

113 Chalkhill Road

Wembley

HA9 9FY

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)