Job summary
To support the day-to-day running of the administration needs of the Frailty Hospital at Home Service and the Unplanned Care team and to act as a point of contact for professionals.
To provide administrative support to the Frailty Hospital at Home Service and Unplanned Care team to enable them to meet client needs and undertake their role, delivering quality patient care. The post holder will be flexible in order to meet the requirements of the team's remitTo work as part of a team ensuring that the daily administration tasks are completed effectively and efficiently.
To communicate with professionals and the general public with tact and sensitivity
To ensure that accurate details are exchanged with all relevant staff. To give support to patients, carers and staff where appropriate, acting as a supportive member of the team at all times.
Flexible working including weekends and evenings
Main duties of the job
Carrying out routine entry of information and scanning of patient notes onto theSystmOne database
Register referrals for all Unplanned Care pathways - Frailty Hospital at Home Service, Discharge To Assess (DTA), Rapid Response and Early Intervention Vehicle (EIV)
Complete capacity report on an ad hoc basis.
To support in the monitoring of stationery cupboards and medical storeroom for stock and support in the ordering of service stationery and medical supplies when required
Forwarding discharge summaries, referrals and other letters to patients, general practitioners and other services
To carry out general office tasks such as sorting incoming mail, franking outgoing mail, photocopying and keeping the office tidy.
To accurately record information on Trust IT systems and databases
To answer incoming calls, dealing with enquiries in a helpful manner, proactively taking action where appropriate.
To deal with enquiries, correspondence and information received by the service in conjunction with other staff.
You will need to be able to liaise appropriately with individuals from a wide range of backgroundsYou will also be expected to receive, record and relay confidential and sensitive information relating to patient care, ensuring that accurate details are exchanged with all relevant staff.
About us
Just as we care about our patients' wellbeing, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme *T&C's apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
Job description
Job responsibilities
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
Person Specification
Education/Qualifications
Essential
- Good literacy and numeracy, general education, GCSE Level (or equivalent) in English Language
Desirable
- NVQ in Business/Administration or equivalent knowledge and experience
Experience
Essential
- Previous experience of working as a secretary or administrator in a busy office environment
- Knowledge of NHS policies and procedures
- Experience with the use of Microsoft Office and a variety of databases
- Knowledge and experience of using/implanting administration procedures and processes
- Good written and oral communication skills to converse and correspond with a range of service users and partners regarding complex and sensitive issues via face to face interactions, telephone or documentation
- Able to work both independently and as part of a team
- Able to be accurate, flexible and work under pressure
- Able to communicate when barriers to understanding exist
Desirable
- Previous experience of working in healthcare environment
Skills and Knowledge
Essential
- Able to use a range of office equipment
- Able to take accurate phone messages and convey to appropriate person or deal with it as necessary
- Able to work as part of a team and use own initiative
- Able to multitask accurately and efficiently
- Good communication skills - able to apply empathy in a sincere but professional manner
- Able to interpret and explain issues and information to make it understandable for the service and its users
- Able to record complex information via electronic processes
- Able to learn specific internal IT programmes e.g SystmOne and be able to competently use on a daily basis
Desirable
- Advanced IT skills and knowledge of computer office software
- Awareness of the need for confidentiality
Person Specification
Education/Qualifications
Essential
- Good literacy and numeracy, general education, GCSE Level (or equivalent) in English Language
Desirable
- NVQ in Business/Administration or equivalent knowledge and experience
Experience
Essential
- Previous experience of working as a secretary or administrator in a busy office environment
- Knowledge of NHS policies and procedures
- Experience with the use of Microsoft Office and a variety of databases
- Knowledge and experience of using/implanting administration procedures and processes
- Good written and oral communication skills to converse and correspond with a range of service users and partners regarding complex and sensitive issues via face to face interactions, telephone or documentation
- Able to work both independently and as part of a team
- Able to be accurate, flexible and work under pressure
- Able to communicate when barriers to understanding exist
Desirable
- Previous experience of working in healthcare environment
Skills and Knowledge
Essential
- Able to use a range of office equipment
- Able to take accurate phone messages and convey to appropriate person or deal with it as necessary
- Able to work as part of a team and use own initiative
- Able to multitask accurately and efficiently
- Good communication skills - able to apply empathy in a sincere but professional manner
- Able to interpret and explain issues and information to make it understandable for the service and its users
- Able to record complex information via electronic processes
- Able to learn specific internal IT programmes e.g SystmOne and be able to competently use on a daily basis
Desirable
- Advanced IT skills and knowledge of computer office software
- Awareness of the need for confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Central London Community Health Trust
Address
Building 16, Building Research Establishment
Bucknalls Lane
Watford
WD25 9XX
Employer's website
https://clch.nhs.uk/ (Opens in a new tab)
