Central London Community Health Trust

SPA Administrator

The closing date is 26 June 2025

Job summary

Single Point of Access Administrator

Are you looking for an admin role where you can really make a difference?

Are you enthusiastic, committed, and passionate about providing the best health service to the people of West Hertfordshire?

If your answers are yes, then keep reading.

Single Point of Access (SPA) is a service that is vital to the delivery of adult community health care for housebound patients in South and West Hertfordshire.

Electronic referrals from a variety of professionals are managed by the SPA. SPA is also responsible for handling patient telephone enquiries for several different services. Our high performing team uses an advanced electronic patient record system.

The Single Point of Access is located at BRE, Bucknalls Lane, Watford, WD25 9NH.

The team has a highly supportive culture and is comprised of a mixture of experienced and developing administrators working across this 7-day service. The service opening hours are 8am to 8pm, a mixture of shifts are worked to cover these hours. Weekend and Bank Holiday working is to be expected as we are open 365 days a year.

For more information please email Laura.woodward2@nhs.net

Previous applicants need not apply

NOTE We are unable to offer sponsorship for this Fixed Term administrative role.

Main duties of the job

Process new referrals in accordance with local Standard Operating Protocols (SOPs)

Book clinics and appointments and manage cancellations or amendments in a timely manner

Maintain health records as required and according to local SOPs

Utilise relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner

Provide accurate confirmation of appointments to patients

Maintain the integrity of patient data on electronic patient records, including the creation and update of records

Work closely with relevant departments to ensure that notes are prepared and available and that necessary clinical information has been obtained in time for clinics, where appropriate

Undertake photocopying, faxing, scanning of confidential and non-confidential information.

Work with telephonic equipment and computer software used to support the Single Point of Access

About us

Just as we care about our service user's wellbeing, we care about yours!

We can offer you:

A comprehensive induction into the Trust and local induction to introduce you to the role 0-19 services.
Bespoke housing is available for key workers within central London: https://www.sharetobuy.com/
Car lease scheme *T&C's apply
Flexible working options
Annual travel card loan
Training, support, and development in your career

To have a full look at our benefits and what it's like working for us please go here:https://www.clch.nhs.uk/job/pay-and-benefits

Please refer to the attached Job Description and Persons Specification.

Date posted

19 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,883 to £26,958 a year Per Annum, inclusive of HCAS

Contract

Fixed term

Duration

9 months

Working pattern

Full-time

Reference number

824-HERTS-7268164

Job locations

BRE

Bucknalls Lane

Watford

WD25 9NH

Job description

Job responsibilities

**Please see attached Job Description and Person Specification for full roles and responsibilities.**

Job description

Job responsibilities

**Please see attached Job Description and Person Specification for full roles and responsibilities.**

Person Specification

Education/Qualifications

Essential

Good level of literacy and numeracy and general education
NVQ Admin Level 3 in Administration or equivalent experience

Desirable

European Computer Driving Licence (ECDL) or equivalent experience

Experience

Essential

Secretarial or administrative experience in an office environment
Experience of working with the general public in a customer or client-facing role
Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
Experience of taking, producing and distributing notes as directed

Desirable

Experience of working with patients and carers in a public sector environment
Experience of working in a health care environment

Skills and Knowledge

Essential

Understanding of the need for confidentiality
Understanding of Equal Opportunities and Diversity
Ability to create and structure office systems e.g. filing, stationery and equipment ordering
Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
Accurate copy typing
Excellent verbal and written skills
Demonstrates excellent customer service skills
Able to prepare routine correspondence independently
Able use own initiative to plan and prioritise own workload to meet deadlines
Ability work effectively in a team
Excellent attention to detail
Ability to work and adapt to a changing Environment
Ability to work autonomously and make decisions
Evidence of excellent organisational skills
Able to provide evidence of demonstration of the Trust's Values and Behaviours
Able to meet the required IT Skills for the post

Desirable

Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults

Person Specification

Education/Qualifications

Essential

Good level of literacy and numeracy and general education
NVQ Admin Level 3 in Administration or equivalent experience

Desirable

European Computer Driving Licence (ECDL) or equivalent experience

Experience

Essential

Secretarial or administrative experience in an office environment
Experience of working with the general public in a customer or client-facing role
Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
Experience of taking, producing and distributing notes as directed

Desirable

Experience of working with patients and carers in a public sector environment
Experience of working in a health care environment

Skills and Knowledge

Essential

Understanding of the need for confidentiality
Understanding of Equal Opportunities and Diversity
Ability to create and structure office systems e.g. filing, stationery and equipment ordering
Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook)
Accurate copy typing
Excellent verbal and written skills
Demonstrates excellent customer service skills
Able to prepare routine correspondence independently
Able use own initiative to plan and prioritise own workload to meet deadlines
Ability work effectively in a team
Excellent attention to detail
Ability to work and adapt to a changing Environment
Ability to work autonomously and make decisions
Evidence of excellent organisational skills
Able to provide evidence of demonstration of the Trust's Values and Behaviours
Able to meet the required IT Skills for the post

Desirable

Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central London Community Health Trust

Address

BRE

Bucknalls Lane

Watford

WD25 9NH

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Central London Community Health Trust

Address

BRE

Bucknalls Lane

Watford

WD25 9NH

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)