Job summary
Central London Community Healthcare are currently seeking a Band 5 Project and Business Support Officer to join them at Grahame Park Health Centre.
The post holder will contribute to the delivery of programmes and projects as part of the overall Quality, Innovation, Prevention and Productivity (QIPP). The role will support the project managers and Head of Divisional Transformation by providing change and operational support services.
The post holder is expected to use communication, negotiation and influencing skills to engage a range of staff to enable the delivery of the division transformation programme and its associated projects against a range of limiting resource constraints. They will be expected to work as a member of a cohesive team and, when required, to take lead responsibility for issues outside his/her immediate sphere of responsibility.
The post holder will be responsible for:
- Administrative Systems
- Office Management
- Service Support
- Communication
- Personal
Main duties of the job
The Project and Business Support Officer (PSO) will provide a support service by:
- Working closely with the transformation team to manage reporting expectations and deadlines and guide members of the programme on requirements.
- Lead on scheduling, administration and noting of a range of meetings. Including supporting senior management team via diary support and email support
- Provide project support to project managers on preparing status reports, managing RAID logs and follow up on outstanding actions.
- To support in processes which support the successful running of services and events such as ordering requirements for the division as required, managing room booking, being a named point of contact for liaison with Estates and IT, supporting induction where required etc
About us
Just as we care about our patients' well-being, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme(only available for Band 5 and up)
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
Please refer to Job description and Person Specification for outline of skills, knowledge and experience required.
Job description
Job responsibilities
Please refer to Job description and Person Specification for outline of skills, knowledge and experience required.
Person Specification
Education/Qualification
Essential
- Educated to degree level or have significant project management experience.
- Evidence of continuous personal and professional development
- GCSE English Language grade C (or above) or equivalent
- GCSE Maths grade C (or above) or equivalent
- NVQ level 3 in administration or equivalent
Desirable
- PRINCE 2 Foundation
- Management Successful Programmes (MSP) Foundation
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Experience
Essential
- Experience of working in a Programme / Project Management Office or within a similar environment
- Previous Project Support within a large and complex NHS organisation and/or private sector
- Experience of reporting information and communicating to a range of staff
- Experience of noting meetings and circulation of clear and concise actions points and notes with specific timescales
- Ability to collate and disseminate complex information and deliver task to tight deadlines
- Proven experience of monitoring programmes and projects in areas of planning, risks, issues, finance, resources, assumptions and dependencies
- Experience of drafting and developing communication messages
- Experience of engaging with organisation senior staff
- Ability to prepare Project Documentation and liaising with key stakeholders to obtain relevant information
- Significant experience of working in a receptionist/ administrator role
- Experience of working in a health setting or public service
- Experience of working in a team
Desirable
- Understanding of project management processes and lifecycle
- Experience of appointment booking systems
Skills & Knowledge
Essential
- Programme and Project Management tools and techniques
- Intermediate / Advanced level IT Skills including Excel, Word,
- PowerPoint and MS Project/ Teams knowledge
- Ability to communicate and negotiate effectively and appropriately with a wide range of people
Desirable
- Knowledge of working with other systems
- Knowledge of setting up databases
- Experience of audit and data collection
Key Attributes
Essential
- Understanding of Equal Opportunities within workplace
- Understanding of safe management of confidential information
Desirable
- Ability to provide constructive opinions and views on ideas for service improvement
Person Specification
Education/Qualification
Essential
- Educated to degree level or have significant project management experience.
- Evidence of continuous personal and professional development
- GCSE English Language grade C (or above) or equivalent
- GCSE Maths grade C (or above) or equivalent
- NVQ level 3 in administration or equivalent
Desirable
- PRINCE 2 Foundation
- Management Successful Programmes (MSP) Foundation
- Hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010)
Experience
Essential
- Experience of working in a Programme / Project Management Office or within a similar environment
- Previous Project Support within a large and complex NHS organisation and/or private sector
- Experience of reporting information and communicating to a range of staff
- Experience of noting meetings and circulation of clear and concise actions points and notes with specific timescales
- Ability to collate and disseminate complex information and deliver task to tight deadlines
- Proven experience of monitoring programmes and projects in areas of planning, risks, issues, finance, resources, assumptions and dependencies
- Experience of drafting and developing communication messages
- Experience of engaging with organisation senior staff
- Ability to prepare Project Documentation and liaising with key stakeholders to obtain relevant information
- Significant experience of working in a receptionist/ administrator role
- Experience of working in a health setting or public service
- Experience of working in a team
Desirable
- Understanding of project management processes and lifecycle
- Experience of appointment booking systems
Skills & Knowledge
Essential
- Programme and Project Management tools and techniques
- Intermediate / Advanced level IT Skills including Excel, Word,
- PowerPoint and MS Project/ Teams knowledge
- Ability to communicate and negotiate effectively and appropriately with a wide range of people
Desirable
- Knowledge of working with other systems
- Knowledge of setting up databases
- Experience of audit and data collection
Key Attributes
Essential
- Understanding of Equal Opportunities within workplace
- Understanding of safe management of confidential information
Desirable
- Ability to provide constructive opinions and views on ideas for service improvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
