Proactive Care team - Neighbourhood Case Coordinator

Job description

Job responsibilities

Please see attached job description and person specification for full details.

This Neighbourhood Case Coordinator role is a hybrid clinical/administrative role which would suit a person with experience working as a health care or therapy assistant in community settings who also has good admin skills to support with producing clinic letters, MDT meeting minutes, appointment bookings, etc.

Clinically you will be visiting patients at home or seeing them in clinic based settings to carry out assessment or monitoring of their long term conditions, providing advice and support to enable them to live well and avoid unneccessary hospital admissions, and liaising with health and social care professionals to ensure that care is well coordinated.

**Please see attached Job Description and Person Specification for full roles and responsibilities.**

Person Specification

Education/Qualifications

Essential

• GCSE General Education or equivalent in 5 subjects including Maths and English to a grade C or equivalent.
• Foundation Degree in Health and Social Care or equivalent qualification or experience.
• Diploma NVQ Care level 3 or equivalent qualification or experience.

Desirable

• All new Healthcare Support Workers across the NHS are required to complete the Care Certificate programme.
• Willingness to undertake further training

Experience

Essential

• Experience of working with older people
• Experience of care giving
• Experience of working in a health or social care setting
• Experience with Microsoft office, diary management using outlook or equivalent software.

Desirable

• Experience of working in the community setting
• Experience using electronic clinical records.

Skills and Knowledge

Essential

• Excellent verbal and written communication skills
• Ability to build effective relationships and work as part of a multiprofessional team.
• Excellent oral and written communication and presentation skills.
• Proactive and innovative with a basic understanding of community health care services
• Ability to work under pressure, prioritise effectively and manage competing demands.
• Self-management skills-managing time and workload
• Able to follow instructions and work independently without direct supervision
• Ability to assess a situation, identifying any risk or potential problem and act appropriately
• Demonstrate an understanding of what is meant by equal opportunities and able to apply knowledge to their practice
• IT skills
• Must be a car driver and hold a full, manual current clean driving licence and be willing to drive across West Herts, potentially in adverse weather conditions.
• The applicant would need to be able to use a map and SAT NAV to navigate to patient's homes.
• Adaptable and flexible.
• Appropriate level of physical fitness to perform the job (as outlined in the job description) with or without adaptations

Desirable

• The application of the Data protection act and the principles patient confidentiality (information governance)
• Demonstrate the knowledge and understanding of safeguarding in practice.
• Knowledge of the System One data entry system

Key Attribute

Essential

• Car owner/ Driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central London Community Health Trust

Address

Hemel Hempstead General Hospital

Hillfield Road

Hemel Hempstead

HP2 4AD

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)