Central London Community Health Trust

SPA Senior Administrator

The closing date is 18 May 2025

Job summary

Central London Community Healthcare (CLCH) are now seeking a SPA Senior Administrator to join them at The Medical Centre, Woodfield Road, W9 3XZ

The SPA is responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers and health professionals. They aim to make effective use of resources, reduce duplication and ensure that referrals are effectively and safely managed through the system. They ensure that appropriate referrals are accepted and any urgent needs are highlighted to the appropriate clinical services.Inner SPA's current shift times are between 8:00 -17:00 but this is subject to continuous reassessment and may be extended, should service demands change.

Main duties of the job

To demonstrate excellent customer care and communication skills in the provision of a front line service for the team, assisting clients, carers, GPs and other health and social care professionals.
To maintain a detailed and accurate message recording system, taking appropriate action where necessary, and contacting members of the team as appropriate if messages require urgent / early attention.
Take initial responsibility for the initial local resolution of problems and complaints that may arise with staff/clients. Exercise negotiating skills and tact to achieve agreement and co-operation.
To be fully aware of confidentiality guidelines and exercise judgment and care when exchanging confidential and sensitive patient information.

About us

Just as we care about our patients' wellbeing, we care about yours!

We can offer you:

A comprehensive induction into the community service followed by a local induction to introduce you to the role
Car lease scheme *T&C's apply
Flexible working options
Annual travel card loan
Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Date posted

14 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£31,944 to £34,937 a year per annum, inclusive of HCAS

Contract

Secondment

Working pattern

Full-time, Flexible working

Reference number

824-INNER-7191385-A

Job locations

The Medical Centre

Woodfield Road

London

W9 3XZ

Job description

Job responsibilities

Please refer to Job description and Person Specification for outline of skills, knowledge and experience required.

Job description

Job responsibilities

Please refer to Job description and Person Specification for outline of skills, knowledge and experience required.

Person Specification

Qualifications

Essential

Good general standard of education to GCSE Level (Grade 9 - 4) including English and Mathematics or equivalent Level 2 qualification(s)
Educated to diploma level or equivalent level combination of NVQ 3 education, short courses and experience

Experience

Essential

Previous administration/secretarial experience
Experience of working with the general public in a customer or client-facing role
Experience in running an office including managing, maintaining and developing databases and filing systems including maintaining stationery/stock levels and diary management
Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
Experience of using patient administration systems
Experience of dealing with enquiries from the public and partner organisations
Experience of prioritising workload to meet conflicting demands
Experience of supervising staff
Experience of organising meetings and events including speakers

Desirable

Experience of working in the NHS/Public sector
Experience of administering the recruitment and selection procedure
Project management experience

Skills

Essential

Knowledge of a range of administrative/secretarial procedures
Understanding of patient pathways and medical terminology in own area of work
Excellent communication skills both verbally and in writing with the ability to communicate at all levels and across a variety of agencies with negotiating and persuasive skills
Competent in the use of MS Word, Excel, PowerPoint, Scheduler and Outlook (or similar application)
Demonstrable knowledge and understanding of safeguarding children and vulnerable adults Ability to work autonomously and to standard operating procedures

Desirable

PowerPoint presentation and set up
Experience of taking, producing and distributive formal minutes

Person Specification

Qualifications

Essential

Good general standard of education to GCSE Level (Grade 9 - 4) including English and Mathematics or equivalent Level 2 qualification(s)
Educated to diploma level or equivalent level combination of NVQ 3 education, short courses and experience

Experience

Essential

Previous administration/secretarial experience
Experience of working with the general public in a customer or client-facing role
Experience in running an office including managing, maintaining and developing databases and filing systems including maintaining stationery/stock levels and diary management
Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
Experience of using patient administration systems
Experience of dealing with enquiries from the public and partner organisations
Experience of prioritising workload to meet conflicting demands
Experience of supervising staff
Experience of organising meetings and events including speakers

Desirable

Experience of working in the NHS/Public sector
Experience of administering the recruitment and selection procedure
Project management experience

Skills

Essential

Knowledge of a range of administrative/secretarial procedures
Understanding of patient pathways and medical terminology in own area of work
Excellent communication skills both verbally and in writing with the ability to communicate at all levels and across a variety of agencies with negotiating and persuasive skills
Competent in the use of MS Word, Excel, PowerPoint, Scheduler and Outlook (or similar application)
Demonstrable knowledge and understanding of safeguarding children and vulnerable adults Ability to work autonomously and to standard operating procedures

Desirable

PowerPoint presentation and set up
Experience of taking, producing and distributive formal minutes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central London Community Health Trust

Address

The Medical Centre

Woodfield Road

London

W9 3XZ

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Central London Community Health Trust

Address

The Medical Centre

Woodfield Road

London

W9 3XZ

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)