Job summary
Are you looking for a role where you can really make a difference?
Are you enthusiastic, committed, and passionate about providing the best health service to the people of West Hertfordshire?
If your answers are yes, then keep reading.
Single Point of Access (SPA) is a service that is vital to the delivery of adult community health care for housebound patients in West Hertfordshire.Electronic referrals from a variety of professionals are managed by the SPA. SPA is also responsible for managing patient telephone enquiries for several different services. Our high performing team uses an advanced electronic patient record system.
The Single Point of Access is located at Bucknalls Lane, Watford, WD25 9NH.
Main duties of the job
The team has a highly supportive culture and is comprised of a mixture of experienced and developing administrators working across this 7-day service.
We are looking for full time or part time staff to help us grow our team. The service opening hours are 8am to 8pm, a mixture of shifts are worked to cover these hours. Weekend and Bank Holiday working is to be expected as we are open 365 days a year.
The West and South Hertfordshire Single Point of Access department operates 7 days a week between the hours of 8am to 8pm.
Previous applicants need not apply
About us
Just as we care about our patients' well-being, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme(only available for Band 5 and up)
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
NOTE We are unable to offer sponsorship for this role
Job description
Job responsibilities
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
NOTE We are unable to offer sponsorship for this role
Person Specification
Education/Qualifications
Essential
- Good level of literacy and numeracy and general education
- NVQ Admin Level 3 in Administration or equivalent
Desirable
- European Computer Driving Licence (ECDL) or equivalent
Experience
Essential
- Secretarial or administrative experience in an office environment
- Experience of working with the general public in a customer or client-facing role
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
- Experience of taking, producing and distributing notes as directed
Desirable
- Experience of working with patients and carers in a public sector environment
- Experience of working in a health care environment
Skills and Knowledge
Essential
- Understanding of the need for confidentiality
- Understanding of Equal Opportunities and Diversity
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
- Accurate copy typing
- Excellent verbal and written skills
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Able use own initiative to plan and prioritise own workload to meet deadlines
- Ability work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing Environment
- Ability to work autonomously and make decisions
- Evidence of excellent organisational skills
Person Specification
Education/Qualifications
Essential
- Good level of literacy and numeracy and general education
- NVQ Admin Level 3 in Administration or equivalent
Desirable
- European Computer Driving Licence (ECDL) or equivalent
Experience
Essential
- Secretarial or administrative experience in an office environment
- Experience of working with the general public in a customer or client-facing role
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment
- Experience of taking, producing and distributing notes as directed
Desirable
- Experience of working with patients and carers in a public sector environment
- Experience of working in a health care environment
Skills and Knowledge
Essential
- Understanding of the need for confidentiality
- Understanding of Equal Opportunities and Diversity
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
- Accurate copy typing
- Excellent verbal and written skills
- Demonstrates excellent customer service skills
- Able to prepare routine correspondence independently
- Able use own initiative to plan and prioritise own workload to meet deadlines
- Ability work effectively in a team
- Excellent attention to detail
- Ability to work and adapt to a changing Environment
- Ability to work autonomously and make decisions
- Evidence of excellent organisational skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
