Job summary
To provide a comprehensive and high-quality reception and administrative support service to the Contraception, HIV and Sexual Health Service team within Hertfordshire Sexual Health Service.
The post holder will take responsibility for booking clinics, processing new referrals, updating waiting lists and communicating appointment related information to patients/carers and provide administration support to clinical staff.
Main duties of the job
To book appointments and manage cancellations or amendments in a timely manner.
To take initial responsibility for the local resolution of problems that may arise with staff/clients and to deal with complaints according to CLCH (Central London Community Health NHS Trust) policy and procedures.
To communicate effectively by competent use of email, telephone, written and face-to-face communication according to CLCH guidelines and customer care standards.
To provide cover for other administrators/team members when necessary or as directed.
To work as a team member with other clerical staff, nurses and doctors and support the admin manager.
To undertake photocopying, faxing, scanning and filing of confidential and non-confidential information.
To utilise relevant IT systems to enter and retrieve data ensuring all details are accurately input and recorded in a timely manner, ensuring that results etc are input into the correct patients EPR record.
To maintain health records as required and according to CLCH protocols.
Where appropriate, to work closely with relevant departments to ensure that notes are prepared and available and that necessary clinical information has been obtained in time for clinics.
To contribute to the collation and presentation of information for statistical reports and audits in a timely manner and create and maintain tables and spreadsheets to record and present information if required.
About us
Just as we care about our patients' wellbeing, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Single occupancy accommodation in Central London - (we can help you find accommodation in London, support you with your deposit)
- Support with gaining your driving license *T&C's apply
- Car lease scheme *T&C's apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
NOTE We are unable to offer sponsorship for this administrative role.
Job description
Job responsibilities
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
NOTE We are unable to offer sponsorship for this administrative role.
Person Specification
Education/Qualifications
Essential
- Good level of literacy and numeracy and general education
- NVQ Admin Level 3 in Administration or equivalent
Desirable
- European Computer Driving Licence (ECDL) or equivalent
Experience
Essential
- Secretarial or administrative experience in an office environment.
- Experience of working with the general public in a customer or client-facing role.
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment.
- Experience of taking, producing and distributing notes as directed.
Desirable
- Experience of working with patients and carers in a public sector environment.
- Experience of working in a health care environment.
- Knowledge of petty cash and stock ordering procedures
Skills and Knowledge
Essential
- Understanding of the need for confidentiality.
- Understanding of Equal Opportunities and Diversity.
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering.
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook).
- Accurate copy typing.
- Excellent verbal and written skills.
- Demonstrates excellent customer service skills.
- Able to prepare routine correspondence independently.
- Able use own initiative to plan and prioritise own workload to meet deadlines.
- Ability work effectively in a team.
- Excellent attention to detail.
- Evidence of excellent organisational skills.
- Able to provide evidence of demonstration of the Trust's Values and Behaviours.
- Able to demonstrate excellence in Customer Service.
- Able to meet the required IT Skills for the post.
Desirable
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Person Specification
Education/Qualifications
Essential
- Good level of literacy and numeracy and general education
- NVQ Admin Level 3 in Administration or equivalent
Desirable
- European Computer Driving Licence (ECDL) or equivalent
Experience
Essential
- Secretarial or administrative experience in an office environment.
- Experience of working with the general public in a customer or client-facing role.
- Experience of inputting to databases, spreadsheets and/or other IT systems and business applications used in the office environment.
- Experience of taking, producing and distributing notes as directed.
Desirable
- Experience of working with patients and carers in a public sector environment.
- Experience of working in a health care environment.
- Knowledge of petty cash and stock ordering procedures
Skills and Knowledge
Essential
- Understanding of the need for confidentiality.
- Understanding of Equal Opportunities and Diversity.
- Ability to create and structure office systems e.g. filing, stationery and equipment ordering.
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook).
- Accurate copy typing.
- Excellent verbal and written skills.
- Demonstrates excellent customer service skills.
- Able to prepare routine correspondence independently.
- Able use own initiative to plan and prioritise own workload to meet deadlines.
- Ability work effectively in a team.
- Excellent attention to detail.
- Evidence of excellent organisational skills.
- Able to provide evidence of demonstration of the Trust's Values and Behaviours.
- Able to demonstrate excellence in Customer Service.
- Able to meet the required IT Skills for the post.
Desirable
- Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
