Job summary
The Volunteering and Engagement team are delighted to be recruiting a new leader for the team.
To deliver high quality volunteering, work experience and patient involvement experiences at Central London Community Healthcare NHS Trust (CLCH).
Main duties of the job
The post holder will be responsible for:
Delivering high quality volunteer stewardship and impactful volunteer roles to support patients and staff across CLCH. This role will lead on all tasks in relation to the recruitment and management of volunteers adhering to quality standards and promoting the volunteer services internally and externally. You will oversee the running of pioneering projects such as Butterfly Volunteering and Volunteer to Career among others.
Delivering high quality Patient Representative stewardship and ensure exciting and engaging projects for members of the public to help drive improvements to projects across CLCH. The role will lead on all recruitment and engagement tasks and continue to develop the Patient Representative role across CLCH. This includes overseeing our Carer engagement work.
Overseeing high quality Work experiences for the communities we serve. This role will oversee the best practice around recruitment, selection and experience delivery, working with the Participation Development officer to deliver high quality experiences.
In all aspects of recruitment and engagement, this role will champion our commitment to being an Anchor Organisation and developing the communities we serve.
About us
Just as we care about our patients' well-being, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme(only available for Band 5 and up)
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Job description
Job responsibilities
**Please refer to job description, person specification and trust values, for outline of skills, knowledge and experience required.**
Job description
Job responsibilities
**Please refer to job description, person specification and trust values, for outline of skills, knowledge and experience required.**
Person Specification
Education/Qualifications
Essential
- Good General Education
- Diploma level or equivalent or a combination of degree and further experience, or equivalent in-depth experience, in a field associated with customer services, complaints handling, risk management, social care, diversity or legislation.
Experience
Essential
- Experience of working in the volunteer sector, including managing/supporting volunteers
- Experience of carrying out interviews.
- Experience of engaging people from a wide audience with different backgrounds, needs and motivations
- Experience of problem solving and conflict resolution.
- Experience of developing and delivering training events and programmes.
- Experience of working with challenging behaviour.
- Experience of administrative support
- Experience in the development and implementation of new programmes of work
- Experience in managing multiple, complex projects
- Experience of working in a changing environment
Desirable
- Experience of the NHS and how volunteers are key to delivering the NHS agenda
- Experience of public engagement
- Experience with HR and recruitment practices
Skills and Knowledge
Essential
- Ability to prioritise and manage workload
- Proficient at IT Skills including MS Office
- Committed to looking for opportunities to continuously improve
- Familiar with time management resources such as Microsoft Planner, Trello etc.
Desirable
- Project Management training
Person Specification
Education/Qualifications
Essential
- Good General Education
- Diploma level or equivalent or a combination of degree and further experience, or equivalent in-depth experience, in a field associated with customer services, complaints handling, risk management, social care, diversity or legislation.
Experience
Essential
- Experience of working in the volunteer sector, including managing/supporting volunteers
- Experience of carrying out interviews.
- Experience of engaging people from a wide audience with different backgrounds, needs and motivations
- Experience of problem solving and conflict resolution.
- Experience of developing and delivering training events and programmes.
- Experience of working with challenging behaviour.
- Experience of administrative support
- Experience in the development and implementation of new programmes of work
- Experience in managing multiple, complex projects
- Experience of working in a changing environment
Desirable
- Experience of the NHS and how volunteers are key to delivering the NHS agenda
- Experience of public engagement
- Experience with HR and recruitment practices
Skills and Knowledge
Essential
- Ability to prioritise and manage workload
- Proficient at IT Skills including MS Office
- Committed to looking for opportunities to continuously improve
- Familiar with time management resources such as Microsoft Planner, Trello etc.
Desirable
- Project Management training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
