Administrator
This job is now closed
Job summary
The post holder is a member of the SPA team and the responsibilities of the team are to support clinical services to manage the daily demand of referrals and to effectively prioritise incoming referrals.
The SPA is responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers, and health professionals.
They aim to make effective use of resources, reduce duplication, and ensure that referrals are effectively and safely managed through the system.
They ensure that appropriate referrals are accepted, and any urgent needs highlighted to the appropriate clinical services.
The Brent SPA is open Monday - Friday from 8am - 8pm Monday to Friday, and Bank Holidays 8.30am to 4.30pm, Weekends 8.30am to 4.30pm. This post-holder will work 37.5 hours per week within the SPA's operational hours.
For further information, please contact via email or phone: Dylan Weekes dylan.weekes@nhs.net 07747 630 183.
Main duties of the job
OPERATIONAL
Process new referrals in accordance with local Standard Operating Protocols (SOPs)
Book clinics and appointments and manage cancellations or amendments in a timely manner
Utilise relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner
Maintain the integrity of patient data on electronic patient records, including the creation and update of records
Work closely with relevant departments to ensure that notes are prepared and available and that necessary clinical information has been obtained in time for clinics, where appropriate
Participate in SPA team meetings, including typing and distributing minutes
Take initial responsibility for the local resolution of problems that may arise with staff/clients. To deal with complaints according to CLCH policy and procedures.
Undertake audits and surveys as requested
Organise interpreters and transport to support clinical apts according to local SOPs
Take initiative in suggesting improvements to administrative process ensuring the process remains efficient and cost effective
The post holder will prioritise and manage his or her own workload on a day-to-day basis
Support with training of new team members
About us
Just as we care about our patients' well-being, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme(only available for Band 5 and up)
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Details
Date posted
20 December 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£28,622 to £30,225 a year per annum inclusive of HCAS
Contract
Permanent
Working pattern
Full-time
Reference number
824-ONW-6768573
Job locations
Wembley Centre for Health & Care
Chaplin Road
Wembley
HA0 4UZ
Employer details
Employer name
Central London Community Health Trust
Address
Wembley Centre for Health & Care
Chaplin Road
Wembley
HA0 4UZ
Employer's website
https://clch.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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